BoomZeal Enterprises, Inc.
Customer Service Specialist Dispatcher
BoomZeal Enterprises, Inc., Grandyle Village, New York, United States,
Dispatcher / Customer Service Representative
Who is 1-Tom-Plumber?
1-Tom-Plumber is a 24/7 emergency drain clearing, water damage mitigation, and plumbing maintenance company providing services to both Commercial and Residential clients.
Mission of the Position
The Dispatcher position is the center of the operation, providing fast and friendly communications for scheduling resources. Superstars in this role successfully manage the dynamic day-to-day workflow efficiently while providing best-in-class service to our clients.
Additionally, as a CSR (Customer Service Rep), the position supports general office duties and outbound follow-up calls.
Reports to:
General Manager
Responsibilities include but are not limited to:
Answer client calls; provide solution-oriented responses and feedback to clients regarding service inquiries.
Schedule jobs for technicians.
Primary contact for field technicians calling in for assistance.
Make outbound calls to clients to schedule appointments.
Own client concerns and work to resolve them efficiently and effectively.
Daily Invoice Review, Estimate Follow-Up, and A/R Collections.
Administrative Office work and Marketing tasks.
Qualifications:
Outstanding verbal and written communication.
Tech Savvy. Quick learner of software applications.
Self-motivated with a sense of urgency to complete tasks.
Able to work gracefully under pressure in a fast-paced environment.
Obsessed with details.
Experience with ServiceTitan software is a plus.
The Ideal Candidate:
Could work Saturdays.
Sounds AMAZING on the Phone.
Has a presence that makes everyone on the team better!
Only high performers need apply. Be prepared to wow us.
Benefits:
Paid Time Off includes Holidays, Vacation, Personal, & Sick Leave.
Health Benefits and Insurance coverage options.
401k Retirement Plan.
Bonus based on performance.
Training & development.
Office Location:
[52 Central Dr, Farmingdale, NY 11735]
The "BoomZeal Philosophy" is centered around our Company Values: • ACCOUNTABLE • SOLUTION-ORIENTED • RESILIENT • COLLABORATIVE • DYNAMIC!
#J-18808-Ljbffr
Who is 1-Tom-Plumber?
1-Tom-Plumber is a 24/7 emergency drain clearing, water damage mitigation, and plumbing maintenance company providing services to both Commercial and Residential clients.
Mission of the Position
The Dispatcher position is the center of the operation, providing fast and friendly communications for scheduling resources. Superstars in this role successfully manage the dynamic day-to-day workflow efficiently while providing best-in-class service to our clients.
Additionally, as a CSR (Customer Service Rep), the position supports general office duties and outbound follow-up calls.
Reports to:
General Manager
Responsibilities include but are not limited to:
Answer client calls; provide solution-oriented responses and feedback to clients regarding service inquiries.
Schedule jobs for technicians.
Primary contact for field technicians calling in for assistance.
Make outbound calls to clients to schedule appointments.
Own client concerns and work to resolve them efficiently and effectively.
Daily Invoice Review, Estimate Follow-Up, and A/R Collections.
Administrative Office work and Marketing tasks.
Qualifications:
Outstanding verbal and written communication.
Tech Savvy. Quick learner of software applications.
Self-motivated with a sense of urgency to complete tasks.
Able to work gracefully under pressure in a fast-paced environment.
Obsessed with details.
Experience with ServiceTitan software is a plus.
The Ideal Candidate:
Could work Saturdays.
Sounds AMAZING on the Phone.
Has a presence that makes everyone on the team better!
Only high performers need apply. Be prepared to wow us.
Benefits:
Paid Time Off includes Holidays, Vacation, Personal, & Sick Leave.
Health Benefits and Insurance coverage options.
401k Retirement Plan.
Bonus based on performance.
Training & development.
Office Location:
[52 Central Dr, Farmingdale, NY 11735]
The "BoomZeal Philosophy" is centered around our Company Values: • ACCOUNTABLE • SOLUTION-ORIENTED • RESILIENT • COLLABORATIVE • DYNAMIC!
#J-18808-Ljbffr