Specimen Processing Group Lead

This position assists the department supervisors by performing combinations of the following activities: schedule coordination, general supervision of all Specimen Technicians, providing input to supervisors for performance review and disciplinary action. The Group Leader typically leads 8 - 12 employees, is involved in process and compliance audits, and may be responsible for performing duties listed below. Priority consideration is given to internal candidates for this position.Demonstrates a proficiency and understanding of all job duties in the Specimen Processing department.Strong troubleshooting and problem resolution skills; ability to work effectively with the technical departments to resolve problems and gain cooperation as needed.Assists all SPTs in proper test selection and problem resolution.Answers and clarifies employee questions (including laboratory personnel) regarding processing.Provides appropriate feedback to supervisor(s) when problems arise.Completes appropriate shift paperwork, setting up for production, and ensuring that their staff has cleaned up at the end of the shift.Monitors supply inventory, ordering supplies as needed.Repairs and maintains department equipment, notifying appropriate personnel when repairs beyond the general scope are required.Assists in or performs all training, cross-training, and department auditing functions as assigned by the supervisor(s).Performs all other job duties as assigned.In addition to the above, the Group Leader may assist the supervisor(s) in the following:Prioritizing work assignments.Monitoring production and activity of all SPTs in order to meet departmental deadlines.Coaching for improved performance by providing appropriate feedback and maintaining a positive work environment.Ensures effective employee utilization through workforce planning to include staffing weekends and holidays.Makes suggestions and recommendations to enhance workflow.Helps manage department overtime.Ensures that all Quest Diagnostics Incorporated and Specimen Processing policies and procedures are adhered to.QUALIFICATIONSRequired Work Experience:Internal candidates must have a minimum of one year in SPT III/related role.Preferred Work Experience:3 years experience in a laboratory environment with Specimen Processing experience preferred.Medical background preferred, which includes medical terminology applicable to a clinical laboratory.Physical and Mental Requirements:Performs multiple tasks simultaneously and with interruptions, physical and mental stress.Works in a biohazard environment and practices good safety habits.Able to sit or stand for long periods.Knowledge:N/ASkills:PC skills including the ability to run reports and use to manage workflow; real-time throughput.Maintains confidentiality at all times. Will have access to overall employee performance, may have knowledge of disciplinary actions up to and including termination.Demonstrates leadership by example, exhibiting good attendance, good decision-making, and keeping the team on task.Demonstrates strong interpersonal skills that foster a positive environment.Demonstrates flexibility and adaptability.Drives frequent employee interaction on the floor providing feedback, coaching, and guidance.Demonstrates excellent communication skills and ability to answer questions with both internal and external clients.Adheres to Quest Diagnostics core values, safety, and compliance policies and procedures.Works under pressure and assists the department in maintaining productivity and quality goals.Ability to diffuse tense situations and applies good judgment when making decisions and resolving problems.EDUCATION:High School Diploma or EquivalentLICENSE CERTIFICATIONS:Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets

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