Honeywell International Inc.
Professional Services Leader
Honeywell International Inc., Fort Mill, South Carolina, United States, 29715
Join a team recognized for leadership, innovation and diversity
THE COMPANYHoneywell International Inc. (NYSE: HON) invents and commercializes technologies that address some of the world’s most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets.The future is what you make it!When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers, and doers who make the things that make the future. Working at Honeywell isn’t just about developing cool things. That’s why all of our employees enjoy access to dynamic career opportunities across different fields and industries.
Are you ready to help us make the future?THE BUSINESS UNITLocation: Fort Mill (Hybrid Work Schedule)Business Unit Overview:
The Productivity Solutions & Services (PSS) division at Honeywell is dedicated to providing integrated automation solutions for industrial clients.Role Overview:
As the
Professional Services Leader , you will be a key member of the Solutions & Services leadership team, responsible for driving the successful delivery of critical offerings that elevate the customer experience across Honeywell's suite of solutions and services. This role involves overseeing the 24/7/365 field support team, the consultation team, and providing enhanced reporting directly linked to customer satisfaction, while ensuring the successful execution of Service Level Agreements (SLAs).Key Responsibilities:Lead and manage the PSS field services team to ensure successful project delivery.Collaborate with customers to understand their requirements and develop tailored solutions.Ensure the timely and effective delivery of critical services, supporting 24/7/365 contractual commitments.Foster and maintain strong relationships with customers to ensure satisfaction and loyalty.Drive business growth by expanding professional service offerings, including tech support, consulting, and other solutions.Ensure continuous improvement in service delivery processes and performance.Required Qualifications:Proven experience in managing professional services, tech support, or field services teams.Strong analytical and problem-solving skills.Excellent project management capabilities.Demonstrated experience in customer relationship management.Business acumen with a proven ability to drive growth and operational efficiency.Preferred Qualifications:Bachelor's degree in a related field.Expertise in leading and managing teams effectively.Experience with Tableau, SQL.Experience managing MDM platforms (e.g., Intune, SOTI, AirWatch).Multilingual capabilities.Excellent communication and interpersonal skills.Ability to champion continuous improvement and foster innovation in service delivery.BENEFITS OF WORKING FOR HONEYWELLBenefits – Medical, Vision, Dental, Mental HealthPaid Vacation401k Plan/Retirement Benefits (as per regional policy)Career GrowthProfessional DevelopmentHoneywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.Additional Information
JOB ID:
HRD243569Category:
Sales Excellence and SupportRelocation Tier:
Not ApplicableBand:
04Referral Bonus:
1500Requisition Type:
Standard RequisitionFLSA CODE:
Exempt
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THE COMPANYHoneywell International Inc. (NYSE: HON) invents and commercializes technologies that address some of the world’s most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets.The future is what you make it!When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers, and doers who make the things that make the future. Working at Honeywell isn’t just about developing cool things. That’s why all of our employees enjoy access to dynamic career opportunities across different fields and industries.
Are you ready to help us make the future?THE BUSINESS UNITLocation: Fort Mill (Hybrid Work Schedule)Business Unit Overview:
The Productivity Solutions & Services (PSS) division at Honeywell is dedicated to providing integrated automation solutions for industrial clients.Role Overview:
As the
Professional Services Leader , you will be a key member of the Solutions & Services leadership team, responsible for driving the successful delivery of critical offerings that elevate the customer experience across Honeywell's suite of solutions and services. This role involves overseeing the 24/7/365 field support team, the consultation team, and providing enhanced reporting directly linked to customer satisfaction, while ensuring the successful execution of Service Level Agreements (SLAs).Key Responsibilities:Lead and manage the PSS field services team to ensure successful project delivery.Collaborate with customers to understand their requirements and develop tailored solutions.Ensure the timely and effective delivery of critical services, supporting 24/7/365 contractual commitments.Foster and maintain strong relationships with customers to ensure satisfaction and loyalty.Drive business growth by expanding professional service offerings, including tech support, consulting, and other solutions.Ensure continuous improvement in service delivery processes and performance.Required Qualifications:Proven experience in managing professional services, tech support, or field services teams.Strong analytical and problem-solving skills.Excellent project management capabilities.Demonstrated experience in customer relationship management.Business acumen with a proven ability to drive growth and operational efficiency.Preferred Qualifications:Bachelor's degree in a related field.Expertise in leading and managing teams effectively.Experience with Tableau, SQL.Experience managing MDM platforms (e.g., Intune, SOTI, AirWatch).Multilingual capabilities.Excellent communication and interpersonal skills.Ability to champion continuous improvement and foster innovation in service delivery.BENEFITS OF WORKING FOR HONEYWELLBenefits – Medical, Vision, Dental, Mental HealthPaid Vacation401k Plan/Retirement Benefits (as per regional policy)Career GrowthProfessional DevelopmentHoneywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.Additional Information
JOB ID:
HRD243569Category:
Sales Excellence and SupportRelocation Tier:
Not ApplicableBand:
04Referral Bonus:
1500Requisition Type:
Standard RequisitionFLSA CODE:
Exempt
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