Expeditors International
Distribution Customer Service Representative
Expeditors International, Washington, District of Columbia, us, 20022
Distribution Customer Service Representative
Full-timeBecome a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!Major Duties and ResponsibilitiesDaily process and input of all customer orders and distribution accounts.Provide daily operational reports that are accurate and timely.Run stock reports to check for product availability.Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.Perform accurate and timely data entry for receiving, order allocation, shipping, and inventory management.Rate domestic transportation bills.Coordinate special, last minute shipping requests with the Transportation and Operations Departments, expediting any order as necessary.Trace orders as required and notify customers of activity concerning their order.Ensure accurate and timely client and vendor billing.Maintain damage records and backorder logs.Handle returned merchandise in an efficient manner and ensure proper credit is given to the customer.Input all receipts, putaways, moves, picks, shipments, and cycle counts.Communicate effectively with customers as required.Provide warehouse staff with necessary documents and information needed to complete receiving and to ship orders.Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner.Report customer feedback to management, including any signs of customer dissatisfaction.Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit information.Contribute to maintaining strong relationships with vendors (trucking companies, and others).Provide support with other miscellaneous projects, filing, and research.Oversee all paperwork associated with orders and maintain the corresponding files.Maintain a current and accurate DLSOP that details the processing requirements for each account.Answer phone calls according to Expeditors standards.Ensure accurate and timely data entry into our operating system.Minimum Requirements:2 years related experience and/or training; or equivalent combination of education and experience.Previous experience in inventory control and/or distribution operations.Effective interpersonal skills, including proven abilities to listen, comprehend, and effectively communicate clearly and concisely to obtain positive results.Pro-active, strong organizational skills.Displayed ability to work independently with minimal supervision.Expeditors offers excellent benefits:Paid Vacation, Holiday, Sick TimeHealth Plan: MedicalLife InsuranceEmployee Stock Purchase PlanTraining and Personnel Development Program
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Full-timeBecome a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!Major Duties and ResponsibilitiesDaily process and input of all customer orders and distribution accounts.Provide daily operational reports that are accurate and timely.Run stock reports to check for product availability.Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.Perform accurate and timely data entry for receiving, order allocation, shipping, and inventory management.Rate domestic transportation bills.Coordinate special, last minute shipping requests with the Transportation and Operations Departments, expediting any order as necessary.Trace orders as required and notify customers of activity concerning their order.Ensure accurate and timely client and vendor billing.Maintain damage records and backorder logs.Handle returned merchandise in an efficient manner and ensure proper credit is given to the customer.Input all receipts, putaways, moves, picks, shipments, and cycle counts.Communicate effectively with customers as required.Provide warehouse staff with necessary documents and information needed to complete receiving and to ship orders.Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner.Report customer feedback to management, including any signs of customer dissatisfaction.Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit information.Contribute to maintaining strong relationships with vendors (trucking companies, and others).Provide support with other miscellaneous projects, filing, and research.Oversee all paperwork associated with orders and maintain the corresponding files.Maintain a current and accurate DLSOP that details the processing requirements for each account.Answer phone calls according to Expeditors standards.Ensure accurate and timely data entry into our operating system.Minimum Requirements:2 years related experience and/or training; or equivalent combination of education and experience.Previous experience in inventory control and/or distribution operations.Effective interpersonal skills, including proven abilities to listen, comprehend, and effectively communicate clearly and concisely to obtain positive results.Pro-active, strong organizational skills.Displayed ability to work independently with minimal supervision.Expeditors offers excellent benefits:Paid Vacation, Holiday, Sick TimeHealth Plan: MedicalLife InsuranceEmployee Stock Purchase PlanTraining and Personnel Development Program
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