Bank of America
Process Design Consultant II - Specialized Servicing & Fulfillment Operations
Bank of America, Charlotte, North Carolina, United States, 28245
Process Design Consultant II - Specialized Servicing & Fulfillment Operations
Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!Job Responsibilities:This job is responsible for analyzing processes, documenting business case opportunities, and implementing process improvement/transformation initiatives in support of Operational Excellence objectives. Key responsibilities include executing on change initiatives which may result in breakthrough cost efficiencies, quality, productivity, and risk mitigation. Job expectations include working with business leaders and subject matter experts, ensuring collaboration and transparency across integrated business and technology teams, and driving execution of solutions within the budget and timeline.Responsibilities:Implements moderately complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability.Works directly with Line of Business partners to gather information needed to identify and implement solutions that resolve critical business challenges and opportunities.Establishes and implements a model for continuous process improvement by applying process engineering best practices and delivering reusable technology solutions.Leverages analytics and critical thinking to solve complex business problems and translate issues into structured design-oriented solutions with clearly defined business case benefits.Leads the development of enterprise change management deliverables for material projects including project charters, Suppliers, Inputs, Outputs, and Customers (SIPOC), Responsible, Accountable, Consulted, and Informed (RACI) process maps, risk assessments, control plans, and related artifacts.Required Qualifications:5+ years of Process Design and/or Project Management experience.Demonstrated leadership skills with the ability to influence stakeholders at all levels.Executive presence and ability to lead meetings, including meetings with executive participants.Strong analytical and problem-solving skills.Demonstrated success working in a Matrix organization.Proficient in problem analysis and solution design.Good business judgment for risk/reward trade-offs.Strong Financial Analysis Skills.Proven ability to successfully interact, provide consultative support, and effectively influence senior leaders.Skills:Change ManagementContinuous ImprovementProcess DesignProcess SimplificationReportingBusiness Process AnalysisCritical ThinkingProcess Performance MeasurementProgram ManagementStrategic ThinkingConflict ManagementDecision MakingProcess EffectivenessScenario Planning and AnalysisShift:1st shift (United States of America)Hours Per Week:
40
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Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!Job Responsibilities:This job is responsible for analyzing processes, documenting business case opportunities, and implementing process improvement/transformation initiatives in support of Operational Excellence objectives. Key responsibilities include executing on change initiatives which may result in breakthrough cost efficiencies, quality, productivity, and risk mitigation. Job expectations include working with business leaders and subject matter experts, ensuring collaboration and transparency across integrated business and technology teams, and driving execution of solutions within the budget and timeline.Responsibilities:Implements moderately complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability.Works directly with Line of Business partners to gather information needed to identify and implement solutions that resolve critical business challenges and opportunities.Establishes and implements a model for continuous process improvement by applying process engineering best practices and delivering reusable technology solutions.Leverages analytics and critical thinking to solve complex business problems and translate issues into structured design-oriented solutions with clearly defined business case benefits.Leads the development of enterprise change management deliverables for material projects including project charters, Suppliers, Inputs, Outputs, and Customers (SIPOC), Responsible, Accountable, Consulted, and Informed (RACI) process maps, risk assessments, control plans, and related artifacts.Required Qualifications:5+ years of Process Design and/or Project Management experience.Demonstrated leadership skills with the ability to influence stakeholders at all levels.Executive presence and ability to lead meetings, including meetings with executive participants.Strong analytical and problem-solving skills.Demonstrated success working in a Matrix organization.Proficient in problem analysis and solution design.Good business judgment for risk/reward trade-offs.Strong Financial Analysis Skills.Proven ability to successfully interact, provide consultative support, and effectively influence senior leaders.Skills:Change ManagementContinuous ImprovementProcess DesignProcess SimplificationReportingBusiness Process AnalysisCritical ThinkingProcess Performance MeasurementProgram ManagementStrategic ThinkingConflict ManagementDecision MakingProcess EffectivenessScenario Planning and AnalysisShift:1st shift (United States of America)Hours Per Week:
40
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