LanceSoft, Inc.
GA TECH - OIT- ServiceNow Business Analyst Sr.
LanceSoft, Inc., Atlanta, Georgia, United States, 30383
Title : GA TECH - OIT- ServiceNow Business Analyst Sr.
Job ID: # 670857
Client:
State of GA
Duration:
06+ Months
Job Description
The ServiceNow Senior Business Analyst will support the implementation from proposal to delivery. This includes developing a thorough understanding of the client’s requirements and applying industry best practices and detailed knowledge of ServiceNow to design an optimal solution that supports the business process and meets or exceeds the functional requirements.100% Remote - East Coast candidates strongly preferred.Work directly with the ServiceNow project team and customer stakeholders to define requirements and translate them into the creation of epics, user stories with acceptance and testing criteria.Work closely with the Solution/Technical Architect and Development team to ensure the solution is technically feasible and identify areas to reduce implementation efforts.Build a trusting relationship with major project stakeholders and lead them to adopt the best solution.Interface with the client to report on the progress of the development while supporting training, testing, and change management activities.Validate the business requirements and support the technical team for any required custom development.Conduct application and implemented business processes demonstrations to stakeholders; may support preparation of training material and provide user training.Assist or lead test plan development and execution, including conducting user acceptance testing to ensure implementation meets client’s requirements.Qualifications
4+ years of experience in eliciting requirements and conducting business process reviews/documentation while applying detailed knowledge of ServiceNow to design an optimal solution.Ability to develop strong client relationships while working remotely.Excellent verbal and written communication skills, including presentation skills.Experienced in the System Development Life Cycle (SDLC) processes, including client requirement analysis and system design.Experience implementing systems using the Agile methodology.ITIL v3 certification.Certified Systems Administrator (CSA) preferred.Strong experience with ServiceNow ITSM modules (Incident, Problem, Change, Universal Request, Service Catalog, etc).Certified Associate in Project Management (CAPM) or Project Management Professional (PMP) preferred.Agile SAFe, Scrum Master preferred.Experience working with a large call center or unified shared services center is preferred.
#J-18808-Ljbffr
Job ID: # 670857
Client:
State of GA
Duration:
06+ Months
Job Description
The ServiceNow Senior Business Analyst will support the implementation from proposal to delivery. This includes developing a thorough understanding of the client’s requirements and applying industry best practices and detailed knowledge of ServiceNow to design an optimal solution that supports the business process and meets or exceeds the functional requirements.100% Remote - East Coast candidates strongly preferred.Work directly with the ServiceNow project team and customer stakeholders to define requirements and translate them into the creation of epics, user stories with acceptance and testing criteria.Work closely with the Solution/Technical Architect and Development team to ensure the solution is technically feasible and identify areas to reduce implementation efforts.Build a trusting relationship with major project stakeholders and lead them to adopt the best solution.Interface with the client to report on the progress of the development while supporting training, testing, and change management activities.Validate the business requirements and support the technical team for any required custom development.Conduct application and implemented business processes demonstrations to stakeholders; may support preparation of training material and provide user training.Assist or lead test plan development and execution, including conducting user acceptance testing to ensure implementation meets client’s requirements.Qualifications
4+ years of experience in eliciting requirements and conducting business process reviews/documentation while applying detailed knowledge of ServiceNow to design an optimal solution.Ability to develop strong client relationships while working remotely.Excellent verbal and written communication skills, including presentation skills.Experienced in the System Development Life Cycle (SDLC) processes, including client requirement analysis and system design.Experience implementing systems using the Agile methodology.ITIL v3 certification.Certified Systems Administrator (CSA) preferred.Strong experience with ServiceNow ITSM modules (Incident, Problem, Change, Universal Request, Service Catalog, etc).Certified Associate in Project Management (CAPM) or Project Management Professional (PMP) preferred.Agile SAFe, Scrum Master preferred.Experience working with a large call center or unified shared services center is preferred.
#J-18808-Ljbffr