Banfield Pet Hospital
Shift Lead
Banfield Pet Hospital, Jacksonville, Florida, United States, 32290
Banfield Pet Hospital - Shift Lead
Location:
Jacksonville, FloridaSUMMARY OF JOB PURPOSE AND FUNCTION:
The primary purpose and function of the Shift Lead is to perform the duties of a CSC and/or veterinary assistant/technician, as well as provide continuity and operational support across all shifts, ensuring that the hospital always has leadership onsite to support associates and clients. The Shift Lead will help coordinate and guide the paraprofessional staff and support hospital leadership in maximizing the productivity and profitability of the hospital.This position will work with the Practice Manager and/or Chief of Staff (COS) to help ensure effective communication with clients, associates, Field Leadership, Central Team Support, and PetSmart.ESSENTIAL RESPONSIBILITIES AND TASKS:Paraprofessional Responsibilities (approximately 80% of time):Live and exemplify the Five Principles of Mars, Inc. within self and team.Perform the duties of a CSC and/or veterinary assistant/technician, which may include:Actively recruit new clients by promoting hospital services.Manage routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital.Provide professional, efficient, and exceptional service at all times, including encouraging hospital visits and educating clients about their pet's health.Assist incoming clients by completing required documentation and ensuring prompt service.Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.Ensure the safety of pets, clients, and associates by following standard protocols.Leadership Responsibilities (approximately 20% of time):Assist Practice Manager in developing an efficient, productive hospital team.Support Practice Manager in hospital labor management and team supervision.Provide professional, efficient, and exceptional client service.Train and mentor new paraprofessional associates.HIRING QUALIFICATIONS:COMPETENCIES:
Leadership, Priority Setting, Approachability, Conflict Management, Customer Focus, Communication Skills.CAPABILITIES AND EXPERIENCE:
Ability to multi-task, organizational ability, problem-solving skills, and computer skills.ATTITUDES:
Initiative, Integrity, Cooperativeness, Flexibility, Independence, Tolerance for Stress.SPECIAL WORKING CONDITIONS:
Ability to be confident around pets, work more than 40 hours per week, and perform various physical tasks.EXPERIENCE, EDUCATION AND/OR TRAINING:
Associate’s degree or veterinary technician certification/licensure preferred, with two years experience required.
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Location:
Jacksonville, FloridaSUMMARY OF JOB PURPOSE AND FUNCTION:
The primary purpose and function of the Shift Lead is to perform the duties of a CSC and/or veterinary assistant/technician, as well as provide continuity and operational support across all shifts, ensuring that the hospital always has leadership onsite to support associates and clients. The Shift Lead will help coordinate and guide the paraprofessional staff and support hospital leadership in maximizing the productivity and profitability of the hospital.This position will work with the Practice Manager and/or Chief of Staff (COS) to help ensure effective communication with clients, associates, Field Leadership, Central Team Support, and PetSmart.ESSENTIAL RESPONSIBILITIES AND TASKS:Paraprofessional Responsibilities (approximately 80% of time):Live and exemplify the Five Principles of Mars, Inc. within self and team.Perform the duties of a CSC and/or veterinary assistant/technician, which may include:Actively recruit new clients by promoting hospital services.Manage routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital.Provide professional, efficient, and exceptional service at all times, including encouraging hospital visits and educating clients about their pet's health.Assist incoming clients by completing required documentation and ensuring prompt service.Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.Ensure the safety of pets, clients, and associates by following standard protocols.Leadership Responsibilities (approximately 20% of time):Assist Practice Manager in developing an efficient, productive hospital team.Support Practice Manager in hospital labor management and team supervision.Provide professional, efficient, and exceptional client service.Train and mentor new paraprofessional associates.HIRING QUALIFICATIONS:COMPETENCIES:
Leadership, Priority Setting, Approachability, Conflict Management, Customer Focus, Communication Skills.CAPABILITIES AND EXPERIENCE:
Ability to multi-task, organizational ability, problem-solving skills, and computer skills.ATTITUDES:
Initiative, Integrity, Cooperativeness, Flexibility, Independence, Tolerance for Stress.SPECIAL WORKING CONDITIONS:
Ability to be confident around pets, work more than 40 hours per week, and perform various physical tasks.EXPERIENCE, EDUCATION AND/OR TRAINING:
Associate’s degree or veterinary technician certification/licensure preferred, with two years experience required.
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