Banfield Pet Hospital
Shift Lead
Banfield Pet Hospital, Wake Forest, North Carolina, us, 27588
Banfield Pet Hospital
Shift Lead
Wake Forest, North Carolina
Apply Now
JOB TITLE:
Shift LeadTEAM:
HospitalFUNCTION, FAMILY:
Service Operations (Pet), Hospital Operations (Pet)COST CTR #:
VariesREPORTS TO:
Practice ManagerJOB LEVEL:
B4FLSA CLASSIFICATION:
Non-ExemptSTATUS:
Full-time/Part-timeSUMMARY OF JOB PURPOSE AND FUNCTION:
The primary purpose and function of the Shift Lead is to perform the duties of a CSC and/or veterinary assistant/technician, as well as provide continuity and operational support across all shifts, ensuring that the hospital always has leadership onsite to support associates and clients. The Shift Lead will help coordinate and guide the paraprofessional staff and support hospital leadership in maximizing the productivity and profitability of the hospital.ESSENTIAL RESPONSIBILITIES AND TASKS:Live and exemplify the Five Principles of Mars, Inc. within self and team.Perform the duties of a CSC and/or veterinary assistant/technician, which may include the following:Actively recruit new clients by promoting hospital services.Manage routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital.Provide professional, efficient and exceptional service at all times.Educate clients about Optimum Wellness Plans and pet health needs.Assist incoming and outgoing clients with necessary documentation and information.Manage finances by maintaining accurate balances.Ensure the safety of pets, clients and associates.Assist with surgery as applicable.Conduct administrative functions as necessary.Leadership Responsibilities:Assist Practice Manager in developing an efficient hospital team.Support Practice Manager in hospital labor management.Provide professional client service and resolve client issues.Train and mentor new paraprofessional associates.Quality check medical records and hospital cleanliness.HIRING QUALIFICATIONS:COMPETENCIES:
Leadership, Priority Setting, Approachability, Directing Others, Conflict Management, Customer Focus, Communication Skills, Action Oriented.CAPABILITIES AND EXPERIENCE:Ability to multi-task and manage multiple tasks.Organizational ability to carry out assignments systematically.Problem-solving skills to identify and translate problems into practical solutions.Intellectual ability to follow instructions accurately.Mathematical ability for basic computations.Computer skills for using specialized software.ATTITUDES:Initiative in taking appropriate steps for problem-solving.Integrity in adhering to values and ethics.Cooperativeness in working with others.Flexibility to adapt to changing situations.Independence in performing tasks without supervision.Tolerance for stress and resiliency in maintaining composure.SPECIAL WORKING CONDITIONS:Ability to be confident around pets.Work volume may require more than 40 hours per week.Requires good hand-eye coordination and physical capabilities.EXPERIENCE, EDUCATION AND/OR TRAINING:
Associate’s degree or veterinary technician certification/licensure preferred, or equivalent combination of education, training and experience. Two years experience in healthcare or veterinary profession required, with six months experience at Banfield preferred.
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Shift Lead
Wake Forest, North Carolina
Apply Now
JOB TITLE:
Shift LeadTEAM:
HospitalFUNCTION, FAMILY:
Service Operations (Pet), Hospital Operations (Pet)COST CTR #:
VariesREPORTS TO:
Practice ManagerJOB LEVEL:
B4FLSA CLASSIFICATION:
Non-ExemptSTATUS:
Full-time/Part-timeSUMMARY OF JOB PURPOSE AND FUNCTION:
The primary purpose and function of the Shift Lead is to perform the duties of a CSC and/or veterinary assistant/technician, as well as provide continuity and operational support across all shifts, ensuring that the hospital always has leadership onsite to support associates and clients. The Shift Lead will help coordinate and guide the paraprofessional staff and support hospital leadership in maximizing the productivity and profitability of the hospital.ESSENTIAL RESPONSIBILITIES AND TASKS:Live and exemplify the Five Principles of Mars, Inc. within self and team.Perform the duties of a CSC and/or veterinary assistant/technician, which may include the following:Actively recruit new clients by promoting hospital services.Manage routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital.Provide professional, efficient and exceptional service at all times.Educate clients about Optimum Wellness Plans and pet health needs.Assist incoming and outgoing clients with necessary documentation and information.Manage finances by maintaining accurate balances.Ensure the safety of pets, clients and associates.Assist with surgery as applicable.Conduct administrative functions as necessary.Leadership Responsibilities:Assist Practice Manager in developing an efficient hospital team.Support Practice Manager in hospital labor management.Provide professional client service and resolve client issues.Train and mentor new paraprofessional associates.Quality check medical records and hospital cleanliness.HIRING QUALIFICATIONS:COMPETENCIES:
Leadership, Priority Setting, Approachability, Directing Others, Conflict Management, Customer Focus, Communication Skills, Action Oriented.CAPABILITIES AND EXPERIENCE:Ability to multi-task and manage multiple tasks.Organizational ability to carry out assignments systematically.Problem-solving skills to identify and translate problems into practical solutions.Intellectual ability to follow instructions accurately.Mathematical ability for basic computations.Computer skills for using specialized software.ATTITUDES:Initiative in taking appropriate steps for problem-solving.Integrity in adhering to values and ethics.Cooperativeness in working with others.Flexibility to adapt to changing situations.Independence in performing tasks without supervision.Tolerance for stress and resiliency in maintaining composure.SPECIAL WORKING CONDITIONS:Ability to be confident around pets.Work volume may require more than 40 hours per week.Requires good hand-eye coordination and physical capabilities.EXPERIENCE, EDUCATION AND/OR TRAINING:
Associate’s degree or veterinary technician certification/licensure preferred, or equivalent combination of education, training and experience. Two years experience in healthcare or veterinary profession required, with six months experience at Banfield preferred.
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