CGU Claremont Graduate University
Assistant Director of Admissions
CGU Claremont Graduate University, Claremont, California, United States, 91711
POSITION TITLE:
Assistant Director of AdmissionsFUNCTIONAL TITLE:
RecruiterSALARY RANGE: $64,480 -$66,560POSITION OVERVIEWCGU's School of Educational Studies believes a socially just nation should educate all its citizenry through networks of effective and accountable organizations that interact responsibly with families and communities. From urban education to student affairs, educational policy to human development, and quantitative evaluation to teaching and learning, our programs draw on dynamic instruction, multidisciplinary curriculum, and hands-on classroom experience to prepare graduates for successful careers.Claremont Graduate University is seeking a highly professional and experienced individual to serve as a graduate recruiter for the School of Educational Studies, Teacher Education program.The primary role of the assistant director position is to generate high volumes of prospective student interest for the university through recruitment strategy and best practices. The candidate will be responsible for delivering the highest level of customer service in order to broadly attract interest to the university's programs and offerings.In addition to core recruitment responsibilities, the candidate will also be responsible for admissions responsibilities including managing application files through the review process to successful completion, commitment, and ultimately the enrollment of new students.This role represents all programs of the university while maintaining a special focus that is assigned based on the needs of the academic units.Assignment will support recruitment and admissions activities for both Graduate and International Admissions through to student enrollment, including assisting with the Customer Relationship Management (CRM) communication plan, application review, and processing of admissions and fellowship decisions, as well as serving as a liaison to the offices of financial aid and admissions. The position is responsible for collaborating with departments across campus to support recruitment and enrollment initiatives.ESSENTIAL FUNCTIONS:Gain fluency in communicating the components, culture, and values of the programs being supported.
Provide hyper-responsive and relational communication and support to potential and current applicants.
In consultation with supervisor, develop, present, and implement annual recruitment plans for designated academic programs / schools that highlight the benefits and outcomes of the offerings; provide creative and cost-effective ideas to innovate recruitment strategy.
Execute weekly activity reports for the Director of Admissions & Recruitment and academic stakeholders that detail the recruitment activities of the week as aligned with the overall recruitment plan.
Utilize weekly activity reports to track and inform on the number of inquiries generated and successful contact made with focus on admissions funnel development from application start through enrollment.
Create and maintain annual goal tracking documents that monitor progress of the admissions funnel; highlighting progress and areas of improvement and escalating areas of concern that need attention and action.
Communicate with prospective students and applicants through extensive use of phone, email, text, and in-person or virtual appointments. A typical work will consist of:75% of time dedicated to daily outreach correspondence, active recruiting, participation in recruitment events, and application progress and management.
25% of time dedicated to strategic recruitment planning and execution both individually and collectively with focus on increased conversion of enrollments.
Records, updates, and analyzes recruiting data for various programs and recruitment marketing initiatives; is able to capture ROI from targeted outreach events; is able to utilize campus technology solutions to track and benchmark critical data.
Utilize the university's CRM system to manage application files through the review process to completion by contacting applicants who are missing documents, congratulating new applicants, admitted students, and deposited students. Engaging admitted students until the start of the enrollment term to prevent melt, responding with immediacy to the needs of the students.
Assists in identifying qualified potential applicants; evaluate candidates for necessary skills and qualification for the university's graduate level programs; advise prospective students on financial aid, institutional funding options and external funding resources.
Ensure the accuracy of data for prospects, inquiries and applicants for correspondence and database purposes.
Coordinates both on and off campus recruiting activities such as presentations, career fairs, office and campus interviews, Grad Fairs, conferences, businesses, churches, and educational and community groups to generate new interest and cultivate continued interest with existing prospects.
Continually works to enhance school brand and reputation; assists in the development and support of diversity recruiting efforts across targeted campuses; initiate relationships with niche student organizations and ensures we are achieving our diversity outreach objectives.
Establishes relationships with Campus Student Success Offices (career offices, writing centers, student engagement etc.), faculty, and current students and initiates activities on campus to promote CGU at selected universities including but not limited to advertising, career fairs, information sessions, speaker series events and on-campus interviews; cultivates ongoing relationship building with current students to help achieve campus recruiting vision; develops new and innovative methods to differentiate CGU from peer schools / Universities.
Makes recommendations for marketing strategies to enhance recruitment and enrollment efforts.
Other duties as assigned.
REQUIRED KNOWLEDGE, SKILLS, and ABILITIES:Individual must possess knowledge, skills and ability to be able to successfully perform the essential functions of the position, or be able to explain or demonstrate how the essential functions will be performed with or without reasonable accommodation, using some other combination of skills and abilities.Experience as admissions counselor for graduate programs preferred. Should have experience with application management and an enterprise database.
Excellent project management skills; demonstrated ability to prioritize and multitask in a fast-paced environment.
Strong communication, interpersonal, and presentation skills (verbal and written).
Ability to work independently and as an integral part of a team.
Demonstrated leadership and team-building abilities.
Proficient in MS Office/systems (MS Word, Excel, PowerPoint). PeopleSoft and CRM proficiency preferred.
High energy and passion for recruiting. Creativity, self-confidence, and flexibility.
Ability to understand, adapt, and articulate CGU's culture to an external audience.
Demonstrated knowledge and sensitivity to working with diverse populations.
QUALIFICATIONS:Bachelor's degree in a related field, Master's degree preferred or any combination of education and experience that provides the required skills and ability. Minimum of three years of experience in university admissions and recruitment or a similar recruitment setting. Must have a willingness to travel as needed during peak recruiting seasons. Must possess a valid California Driver's License and meet CGU's authorized driver's requirements.LICENSES / CERTIFICATES
: Driver's license; passport.OTHER PREFERENCES
: Master's degree; CGU alumnus/a.OTHER:HOURS
: This is an exempt position with regular hours set for 8:30 a.m. to 5:00 p.m., Monday through Friday. Additional hours will be required on weekends and evenings and periodic travel through the year may be assigned. If approved by the department head, the employee may be eligible for up to two days during the workweek of remote work in accordance with all aspects of the University's current remote work policy.CLASSIFICATION AND STATUS
: Full-time ExemptSUPERVISORY RESPONSIBILITY
: Not applicableREPORTS TO
: Director of Admissions & Recruitment or designated departmental supervisorPhysical ActivitiesAscending or descending ladders, stairs, scaffolding, ramps, poles and the like.☐
Never ☒ Occasionally ☐ ConstantlyMoving self in different positions to accomplish tasks in various environments including tight and confined spaces.☐
Never ☒ Occasionally ☐ ConstantlyRemaining in a stationary position, often standing or sitting for prolonged periods.☐
Never ☒ Occasionally ☐ ConstantlyMoving about to accomplish tasks or moving from one worksite to another.☐
Never ☒ Occasionally ☐ ConstantlyAdjusting or moving objects up to __ pounds in all directions.☐
Never ☒ Occasionally ☐ ConstantlyCommunicating with others to exchange information.☐
Never ☒ Occasionally ☐ ConstantlyRepeating motions that may include the wrists, hands and/or fingers.☐
Never ☒ Occasionally ☐ ConstantlyOperating machinery and/or power tools.☒
Never ☐ Occasionally ☐ ConstantlyOperating motor vehicles or heavy equipment.☐
Never ☒ Occasionally ☐ ConstantlyAssessing the accuracy, neatness and thoroughness of the work assigned.☐
Never ☒ Occasionally ☐ ConstantlyEnvironmental ConditionsLow temperatures.☐
Never ☒ Occasionally ☐ ConstantlyHigh temperatures.☐
Never ☒ Occasionally ☐ ConstantlyOutdoor elements such as precipitation and wind.☐
Never ☒ Occasionally ☐ ConstantlyNoisy environments.☐
Never ☒ Occasionally ☐ ConstantlyHazardous conditions.☒
Never ☐ Occasionally ☐ ConstantlyPoor ventilation.☒
Never ☐ Occasionally ☐ ConstantlySmall and/or enclosed spaces.☐
Never ☒ Occasionally ☐ ConstantlyNo adverse environmental conditions expected.☒
Never ☐ Occasionally ☐ ConstantlyPhysical DemandsSedentary work that primarily involves sitting/standing.☐
Never ☒ Occasionally ☐ ConstantlyLight work that includes moving objects up to 20 pounds.☐
Never ☒ Occasionally ☐ ConstantlyMedium work that includes moving objects up to 50 pounds.☐
Never ☒ Occasionally ☐ ConstantlyHeavy work that includes moving objects up to 100 pounds or more.☒
Never
☐
Occasionally ☐ ConstantlyAt Claremont Graduate University, the health and safety of our community is a top priority.Claremont Graduate University has adopted a policy of requiring all employees to show proof of being fully-vaccinated, based on applicable federal and state law. If offered the role, within two weeks of the hire date, the candidate will need to provide proof of vaccination, qualify for an appropriate exemption, or otherwise be in compliance with the current applicable federal, state and local laws to be exempt from being fully-vaccinated.EEO Statement:Claremont Graduate University is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, religion, gender and/or gender identity or expression, marital or parental status, national origin, ethnicity, citizenship status, veteran or military status, sex, age, sexual orientation, or physical disability or any other legally protected basis in its employment practice and in admission of students to educational programs and activities in accordance with the requirement of Title IX of the Education Amendments of 1972, Title I of the American Disabilities Act of 1990 and other applicable laws. CGU is committed to affirmative action in employment practices regarding ethnic minorities, the physically challenged, Vietnam-era veterans, and women. This job description defines the essential or fundamental job duties of the employment position. It is assumed that employees hired for this position can perform the essential functions of this job without imposing risk of substantial harm to the health or safety of themselves or others. Qualified candidates of diverse ethnic and racial backgrounds are encouraged to apply for vacant positions at all levels.This job description defines the essential or fundamental job duties of the employment position. It is assumed that employees hired for this position can perform the essential functions of this job without imposing risk of substantial harm to the health or safety of themselves or others.It may also include marginal functions, generally defined within Title I of the Americans with Disabilities Act.Successful completion of criminal background and DMV checks required for final candidate.
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Assistant Director of AdmissionsFUNCTIONAL TITLE:
RecruiterSALARY RANGE: $64,480 -$66,560POSITION OVERVIEWCGU's School of Educational Studies believes a socially just nation should educate all its citizenry through networks of effective and accountable organizations that interact responsibly with families and communities. From urban education to student affairs, educational policy to human development, and quantitative evaluation to teaching and learning, our programs draw on dynamic instruction, multidisciplinary curriculum, and hands-on classroom experience to prepare graduates for successful careers.Claremont Graduate University is seeking a highly professional and experienced individual to serve as a graduate recruiter for the School of Educational Studies, Teacher Education program.The primary role of the assistant director position is to generate high volumes of prospective student interest for the university through recruitment strategy and best practices. The candidate will be responsible for delivering the highest level of customer service in order to broadly attract interest to the university's programs and offerings.In addition to core recruitment responsibilities, the candidate will also be responsible for admissions responsibilities including managing application files through the review process to successful completion, commitment, and ultimately the enrollment of new students.This role represents all programs of the university while maintaining a special focus that is assigned based on the needs of the academic units.Assignment will support recruitment and admissions activities for both Graduate and International Admissions through to student enrollment, including assisting with the Customer Relationship Management (CRM) communication plan, application review, and processing of admissions and fellowship decisions, as well as serving as a liaison to the offices of financial aid and admissions. The position is responsible for collaborating with departments across campus to support recruitment and enrollment initiatives.ESSENTIAL FUNCTIONS:Gain fluency in communicating the components, culture, and values of the programs being supported.
Provide hyper-responsive and relational communication and support to potential and current applicants.
In consultation with supervisor, develop, present, and implement annual recruitment plans for designated academic programs / schools that highlight the benefits and outcomes of the offerings; provide creative and cost-effective ideas to innovate recruitment strategy.
Execute weekly activity reports for the Director of Admissions & Recruitment and academic stakeholders that detail the recruitment activities of the week as aligned with the overall recruitment plan.
Utilize weekly activity reports to track and inform on the number of inquiries generated and successful contact made with focus on admissions funnel development from application start through enrollment.
Create and maintain annual goal tracking documents that monitor progress of the admissions funnel; highlighting progress and areas of improvement and escalating areas of concern that need attention and action.
Communicate with prospective students and applicants through extensive use of phone, email, text, and in-person or virtual appointments. A typical work will consist of:75% of time dedicated to daily outreach correspondence, active recruiting, participation in recruitment events, and application progress and management.
25% of time dedicated to strategic recruitment planning and execution both individually and collectively with focus on increased conversion of enrollments.
Records, updates, and analyzes recruiting data for various programs and recruitment marketing initiatives; is able to capture ROI from targeted outreach events; is able to utilize campus technology solutions to track and benchmark critical data.
Utilize the university's CRM system to manage application files through the review process to completion by contacting applicants who are missing documents, congratulating new applicants, admitted students, and deposited students. Engaging admitted students until the start of the enrollment term to prevent melt, responding with immediacy to the needs of the students.
Assists in identifying qualified potential applicants; evaluate candidates for necessary skills and qualification for the university's graduate level programs; advise prospective students on financial aid, institutional funding options and external funding resources.
Ensure the accuracy of data for prospects, inquiries and applicants for correspondence and database purposes.
Coordinates both on and off campus recruiting activities such as presentations, career fairs, office and campus interviews, Grad Fairs, conferences, businesses, churches, and educational and community groups to generate new interest and cultivate continued interest with existing prospects.
Continually works to enhance school brand and reputation; assists in the development and support of diversity recruiting efforts across targeted campuses; initiate relationships with niche student organizations and ensures we are achieving our diversity outreach objectives.
Establishes relationships with Campus Student Success Offices (career offices, writing centers, student engagement etc.), faculty, and current students and initiates activities on campus to promote CGU at selected universities including but not limited to advertising, career fairs, information sessions, speaker series events and on-campus interviews; cultivates ongoing relationship building with current students to help achieve campus recruiting vision; develops new and innovative methods to differentiate CGU from peer schools / Universities.
Makes recommendations for marketing strategies to enhance recruitment and enrollment efforts.
Other duties as assigned.
REQUIRED KNOWLEDGE, SKILLS, and ABILITIES:Individual must possess knowledge, skills and ability to be able to successfully perform the essential functions of the position, or be able to explain or demonstrate how the essential functions will be performed with or without reasonable accommodation, using some other combination of skills and abilities.Experience as admissions counselor for graduate programs preferred. Should have experience with application management and an enterprise database.
Excellent project management skills; demonstrated ability to prioritize and multitask in a fast-paced environment.
Strong communication, interpersonal, and presentation skills (verbal and written).
Ability to work independently and as an integral part of a team.
Demonstrated leadership and team-building abilities.
Proficient in MS Office/systems (MS Word, Excel, PowerPoint). PeopleSoft and CRM proficiency preferred.
High energy and passion for recruiting. Creativity, self-confidence, and flexibility.
Ability to understand, adapt, and articulate CGU's culture to an external audience.
Demonstrated knowledge and sensitivity to working with diverse populations.
QUALIFICATIONS:Bachelor's degree in a related field, Master's degree preferred or any combination of education and experience that provides the required skills and ability. Minimum of three years of experience in university admissions and recruitment or a similar recruitment setting. Must have a willingness to travel as needed during peak recruiting seasons. Must possess a valid California Driver's License and meet CGU's authorized driver's requirements.LICENSES / CERTIFICATES
: Driver's license; passport.OTHER PREFERENCES
: Master's degree; CGU alumnus/a.OTHER:HOURS
: This is an exempt position with regular hours set for 8:30 a.m. to 5:00 p.m., Monday through Friday. Additional hours will be required on weekends and evenings and periodic travel through the year may be assigned. If approved by the department head, the employee may be eligible for up to two days during the workweek of remote work in accordance with all aspects of the University's current remote work policy.CLASSIFICATION AND STATUS
: Full-time ExemptSUPERVISORY RESPONSIBILITY
: Not applicableREPORTS TO
: Director of Admissions & Recruitment or designated departmental supervisorPhysical ActivitiesAscending or descending ladders, stairs, scaffolding, ramps, poles and the like.☐
Never ☒ Occasionally ☐ ConstantlyMoving self in different positions to accomplish tasks in various environments including tight and confined spaces.☐
Never ☒ Occasionally ☐ ConstantlyRemaining in a stationary position, often standing or sitting for prolonged periods.☐
Never ☒ Occasionally ☐ ConstantlyMoving about to accomplish tasks or moving from one worksite to another.☐
Never ☒ Occasionally ☐ ConstantlyAdjusting or moving objects up to __ pounds in all directions.☐
Never ☒ Occasionally ☐ ConstantlyCommunicating with others to exchange information.☐
Never ☒ Occasionally ☐ ConstantlyRepeating motions that may include the wrists, hands and/or fingers.☐
Never ☒ Occasionally ☐ ConstantlyOperating machinery and/or power tools.☒
Never ☐ Occasionally ☐ ConstantlyOperating motor vehicles or heavy equipment.☐
Never ☒ Occasionally ☐ ConstantlyAssessing the accuracy, neatness and thoroughness of the work assigned.☐
Never ☒ Occasionally ☐ ConstantlyEnvironmental ConditionsLow temperatures.☐
Never ☒ Occasionally ☐ ConstantlyHigh temperatures.☐
Never ☒ Occasionally ☐ ConstantlyOutdoor elements such as precipitation and wind.☐
Never ☒ Occasionally ☐ ConstantlyNoisy environments.☐
Never ☒ Occasionally ☐ ConstantlyHazardous conditions.☒
Never ☐ Occasionally ☐ ConstantlyPoor ventilation.☒
Never ☐ Occasionally ☐ ConstantlySmall and/or enclosed spaces.☐
Never ☒ Occasionally ☐ ConstantlyNo adverse environmental conditions expected.☒
Never ☐ Occasionally ☐ ConstantlyPhysical DemandsSedentary work that primarily involves sitting/standing.☐
Never ☒ Occasionally ☐ ConstantlyLight work that includes moving objects up to 20 pounds.☐
Never ☒ Occasionally ☐ ConstantlyMedium work that includes moving objects up to 50 pounds.☐
Never ☒ Occasionally ☐ ConstantlyHeavy work that includes moving objects up to 100 pounds or more.☒
Never
☐
Occasionally ☐ ConstantlyAt Claremont Graduate University, the health and safety of our community is a top priority.Claremont Graduate University has adopted a policy of requiring all employees to show proof of being fully-vaccinated, based on applicable federal and state law. If offered the role, within two weeks of the hire date, the candidate will need to provide proof of vaccination, qualify for an appropriate exemption, or otherwise be in compliance with the current applicable federal, state and local laws to be exempt from being fully-vaccinated.EEO Statement:Claremont Graduate University is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, religion, gender and/or gender identity or expression, marital or parental status, national origin, ethnicity, citizenship status, veteran or military status, sex, age, sexual orientation, or physical disability or any other legally protected basis in its employment practice and in admission of students to educational programs and activities in accordance with the requirement of Title IX of the Education Amendments of 1972, Title I of the American Disabilities Act of 1990 and other applicable laws. CGU is committed to affirmative action in employment practices regarding ethnic minorities, the physically challenged, Vietnam-era veterans, and women. This job description defines the essential or fundamental job duties of the employment position. It is assumed that employees hired for this position can perform the essential functions of this job without imposing risk of substantial harm to the health or safety of themselves or others. Qualified candidates of diverse ethnic and racial backgrounds are encouraged to apply for vacant positions at all levels.This job description defines the essential or fundamental job duties of the employment position. It is assumed that employees hired for this position can perform the essential functions of this job without imposing risk of substantial harm to the health or safety of themselves or others.It may also include marginal functions, generally defined within Title I of the Americans with Disabilities Act.Successful completion of criminal background and DMV checks required for final candidate.
#J-18808-Ljbffr