Pillar Properties
Operations Coordinator
Pillar Properties, Seattle, Washington, us, 98127
Pillar Properties has an exciting opportunity available for an Operations Coordinator to join our team!
The Operations Coordinator is responsible for providing administrative support to complete a variety of projects, and ongoing daily administrative tasks related to insurance claims, capital projects and supporting the Operations Manager and Regional Maintenance Directors. Adherence to a customer service philosophy by providing excellent customer service to Team Members, residents and external stake holders is paramount.
Who We Are
Pillar Properties is a privately-owned family property developer, owner, and operator with a proud history of success. Our approach is unwaveringly human, treating every relationship like family. Pillar Properties is a remarkable place to build your career.
We are on the list of Seattle Business Magazine's Washington's 100 Best Companies to Work For and the Puget Sound Business Journal roster of Washington's Best Workplaces (2018, 2019, 2020, 2021, 2022, 2023).
Compensation
The base salary range for this position is between $30- $40 per hour and will vary based on skills, education, and experience. This position is also eligible for a discretionary annual bonus. Please keep in mind that hiring at the maximum of the range would not be typical in order to allow for future salary and career growth. New team members generally start between $30-$35.00/an hour - depending on experience.
What You'll Do
Coordinate incident tracking and financials, and handle insurance claims related to ITRs (Incident Tracking Reports).
Manage insurance claim work, including filing property and vehicle claims, coordinating the process, and ensuring reimbursement.
Collaborate with community teams on ITRs in our portfolio, including tracking and overseeing building repairs until completion.
Work with accounting on claims.
Perform a mix of physical plant administration responsibilities and report to management.
Assist in reviewing and troubleshooting resident utility billing, and coordinate with the community team on usage issues.
Manage files, data collection, report creation, proofreading, research, order processing, scheduling, and team collaboration.
Provide a high level of customer service to team members, vendors, and stakeholders.
Support the Operations Manager, VP of Plant Operations, and Regional Maintenance Directors.
Review contracts financially before submission for approval and establish and maintain vendor relationships.
Schedule and coordinate meetings, and log, track, and update action items generated from these meetings.
Update project schedules and action items through Smartsheet to provide accurate and current status updates to management and community teams.
Update and maintain electronic files for the team.
Provide low-level assistance in coordinating building maintenance and projects across multiple operating facilities.
Coordinate the care and upkeep of office buildings, which may include minor physical labor.
Act as a liaison between team members, transferring and disseminating project information as needed.
Prepare and edit materials and reports, analyze data, and identify solutions.
What You Bring
High School Diploma or GED required
One to two years' experience in administrative support role; experience in projects
One to two years' experience assisting with the development or construction phases of projects
Demonstrated competence in using productivity applications, such as Microsoft Office tools (Outlook, Word, Excel, and PowerPoint)
Prior insurance or building maintenance and/or repair experience preferred
Ability to maintain and update project management software and productivity applications, follow up with responsible parties, and report back to supervisor
Excellent written and verbal communication skills. Ability to understand and carry out specific written and oral direction in English. Positive, innovative approach to problem solving
Uses discretion and good judgment, is internally motivated, and able to work independently
Must be Detail Oriented
Excellent time-management and general organization skills
Possess high level multitasking abilities and the ability to continually re-prioritize tasks
Ability to read and understand plans and specifications
Ability to provide exceptional customer service
Strong analytical skills with the ability to self-assess for accuracy and identify alternative scenarios
Self-starting personality that can work well with limited direction
Strong project management skills; results-driven focus and approach
Adaptable with ability to manage multiple priorities and meet deadlines
High-energy, motivated, and driven
Comfortable in an entrepreneurial culture that places a premium on performance
Demonstrates intellectual curiosity; seeks new approaches and challenges that contribute to success at both an individual and team level
Strong sense of integrity and ethics
What We Offer
Fun, family-oriented work environment in a stable, growing company
Diverse, equitable, and inclusive culture that creates a true sense of belonging
Industry-leading base pay as well as tenure bonuses
Vacation and Personal Time starting at 15-days per year with a bonus 5 extra days of personal time, plus paid company holidays
Comprehensive medical, dental and vision, flexible spending accounts, as well as life insurance benefits
Generous company matched 401(k)
30-40% housing discount at any Pillar Properties community
Wellness Plan that includes $600 annual reimbursement and Fitbit (or equivalent) device reimbursement
Opportunities for advancement and a focus on promoting from within
We are a cutting-edge company with high standards for quality. We believe that the next innovative move by Pillar can come from anywhere in the company. All voices contribute to our internal mantra of being Quietly Awesome and that drives us to Build Something Remarkable in all aspects of our business.
Pillar Properties is an Equal Opportunity Employer.
#PillarOps
#J-18808-Ljbffr
The Operations Coordinator is responsible for providing administrative support to complete a variety of projects, and ongoing daily administrative tasks related to insurance claims, capital projects and supporting the Operations Manager and Regional Maintenance Directors. Adherence to a customer service philosophy by providing excellent customer service to Team Members, residents and external stake holders is paramount.
Who We Are
Pillar Properties is a privately-owned family property developer, owner, and operator with a proud history of success. Our approach is unwaveringly human, treating every relationship like family. Pillar Properties is a remarkable place to build your career.
We are on the list of Seattle Business Magazine's Washington's 100 Best Companies to Work For and the Puget Sound Business Journal roster of Washington's Best Workplaces (2018, 2019, 2020, 2021, 2022, 2023).
Compensation
The base salary range for this position is between $30- $40 per hour and will vary based on skills, education, and experience. This position is also eligible for a discretionary annual bonus. Please keep in mind that hiring at the maximum of the range would not be typical in order to allow for future salary and career growth. New team members generally start between $30-$35.00/an hour - depending on experience.
What You'll Do
Coordinate incident tracking and financials, and handle insurance claims related to ITRs (Incident Tracking Reports).
Manage insurance claim work, including filing property and vehicle claims, coordinating the process, and ensuring reimbursement.
Collaborate with community teams on ITRs in our portfolio, including tracking and overseeing building repairs until completion.
Work with accounting on claims.
Perform a mix of physical plant administration responsibilities and report to management.
Assist in reviewing and troubleshooting resident utility billing, and coordinate with the community team on usage issues.
Manage files, data collection, report creation, proofreading, research, order processing, scheduling, and team collaboration.
Provide a high level of customer service to team members, vendors, and stakeholders.
Support the Operations Manager, VP of Plant Operations, and Regional Maintenance Directors.
Review contracts financially before submission for approval and establish and maintain vendor relationships.
Schedule and coordinate meetings, and log, track, and update action items generated from these meetings.
Update project schedules and action items through Smartsheet to provide accurate and current status updates to management and community teams.
Update and maintain electronic files for the team.
Provide low-level assistance in coordinating building maintenance and projects across multiple operating facilities.
Coordinate the care and upkeep of office buildings, which may include minor physical labor.
Act as a liaison between team members, transferring and disseminating project information as needed.
Prepare and edit materials and reports, analyze data, and identify solutions.
What You Bring
High School Diploma or GED required
One to two years' experience in administrative support role; experience in projects
One to two years' experience assisting with the development or construction phases of projects
Demonstrated competence in using productivity applications, such as Microsoft Office tools (Outlook, Word, Excel, and PowerPoint)
Prior insurance or building maintenance and/or repair experience preferred
Ability to maintain and update project management software and productivity applications, follow up with responsible parties, and report back to supervisor
Excellent written and verbal communication skills. Ability to understand and carry out specific written and oral direction in English. Positive, innovative approach to problem solving
Uses discretion and good judgment, is internally motivated, and able to work independently
Must be Detail Oriented
Excellent time-management and general organization skills
Possess high level multitasking abilities and the ability to continually re-prioritize tasks
Ability to read and understand plans and specifications
Ability to provide exceptional customer service
Strong analytical skills with the ability to self-assess for accuracy and identify alternative scenarios
Self-starting personality that can work well with limited direction
Strong project management skills; results-driven focus and approach
Adaptable with ability to manage multiple priorities and meet deadlines
High-energy, motivated, and driven
Comfortable in an entrepreneurial culture that places a premium on performance
Demonstrates intellectual curiosity; seeks new approaches and challenges that contribute to success at both an individual and team level
Strong sense of integrity and ethics
What We Offer
Fun, family-oriented work environment in a stable, growing company
Diverse, equitable, and inclusive culture that creates a true sense of belonging
Industry-leading base pay as well as tenure bonuses
Vacation and Personal Time starting at 15-days per year with a bonus 5 extra days of personal time, plus paid company holidays
Comprehensive medical, dental and vision, flexible spending accounts, as well as life insurance benefits
Generous company matched 401(k)
30-40% housing discount at any Pillar Properties community
Wellness Plan that includes $600 annual reimbursement and Fitbit (or equivalent) device reimbursement
Opportunities for advancement and a focus on promoting from within
We are a cutting-edge company with high standards for quality. We believe that the next innovative move by Pillar can come from anywhere in the company. All voices contribute to our internal mantra of being Quietly Awesome and that drives us to Build Something Remarkable in all aspects of our business.
Pillar Properties is an Equal Opportunity Employer.
#PillarOps
#J-18808-Ljbffr