Delivery Manager/ Sr. Account Manager

DescriptionThe Amivero TeamAmivero’s team of IT professionals delivers digital services that elevate the federal government, whether national security or improved government services. Our human-centered, data-driven approach is focused on truly understanding the environment and the challenge, and reimagining with our customer how outcomes can be achieved.Our team of technologists leverage modern, agile methods to design and develop equitable, accessible, and innovative data and software services that impact hundreds of millions of people.As a member of the Amivero team you will use your empathy for a customer’s situation, your passion for service, your energy for solutioning, and your bias towards action to bring modernization to very important, mission-critical, and public service government IT systems.Special RequirementsUS Citizenship Required to obtain Public TrustDHS CBP Public Trust preferredMust be able to work out of our Reston, VA office a min of 2x per weekExperience leading DHS teams, preferably CBPThe Gist…Our Delivery Manager/Account Manager leads all programs falling within their portfolio. Serves as a trusted advisor to customers and partners, and a motivating leader across all areas of Amivero. Responsible for leading and growing their portfolio to achieve impact for Amivero customers, culture, and community. Partner with customers to define mission outcomes, and operationally execute to those outcomes through high-quality delivery. Empowers the team to achieve a high level of performance and deliver quality service to stakeholders while cultivating long-lasting customer relationships. Alignment of Account strategy with corporate goals.What Your Day Might Include…Organizational and Leadership Role:Builds upon and maintains Amivero’s culture by embracing its strategic framework and values, serving as a strong role model to the team and others.Accountable for achieving Account growth, performance (innovation, CPARS, delivery compliance, staffing, etc.) and financial objectives (including P&L, Revenue, Direct labor or other metrics).Brings in the resources needed to execute on account strategy, leveraging systems, internal and external relationships, and applying strategic thinking to achieve outcomes.Mobilizes team members within their Account and guides customers and partners toward the delivery of high-quality work.Coaches and mentors Amivero talent and works collaboratively within the organization.Able to form strong internal partnerships and collaborates within the organization to achieve Account success and actively contribute to thought leadership.Actively strategize to achieve corporate and program outcomes successfully through assessment of objectives, adjusting as may be required based on changes to customer and corporate ecosystems.Functional Role:Achieving Account Mastery and High-quality Delivery by TeamsDefines Account program, project, and customer strategies to achieve outcomes and aligns plans, teams, and resources to meet those outcomes.Ensures consistent, high-quality and timely delivery of program deliverables and artifacts.Partners with portfolio task order leadership, assisting in developing best practices, processes, and solutions in support of project teams.Functions at a senior level, efficiently taking in and triaging information from multiple internal and external channels.Achieves Corporate Growth, Financial and Performance ObjectivesCreate strategies to achieve corporate growth, financial and performance objectives for the Account.Collaborates with the Growth team on technical responses, management responses, and staffing strategies.Responsible and accountable for achieving corporate portfolio financial, staffing, and performance goals.Talent Management and DevelopmentCollaborates with internal leads and Talent Team to identify opportunities and skills gaps for team members.Develops strategy to address team skill development and teaming relationships.Develops action plans to achieve team professional development.Designs and implements succession planning to maintain consistent and competent leadership.Managing Partner RelationshipsManages partner relationships to maintain commitments with workshare agreements.Communicates needs with partners proactively.Builds and enhances relationships with current and future partners.You'll Bring These Qualifications...US Citizenship Required to obtain Public TrustDHS CBP Public Trust preferredA Bachelor's degree in business administration or a related field.5 or more years demonstrated experience leading significant government programs.Must be able to work out of our Reston, VA office a min of 2x per week.Experience leading DHS teams, preferably CBP.Demonstrated understanding of government acquisition lifecycle.Strong communication, interpersonal, public speaking, and leadership skills.Excellent management, decision-making, and problem-solving skills.Proven ability to apply agile, design, and engineering principles.Expert ability to maintain customer satisfaction and advise and influence customers.Advanced ability to identify skill improvement areas for team members.Expert ability to manage internal and external stakeholder relationships.Expert attention to detail and ability to meet multiple deadlines.Ability to effectively resolve disputes and conflicts.Encourage and build team spirit among staff.EOE/M/F/VET/DISABLEDAll qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Amivero complies with applicable state and local laws governing non-discrimination in employment.

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