Global Account Manager

Client Facing Role that manages the overall business relationshipAccount mapping, business unit breakdown (touchpoints to align regional/global team)Run QBRs & ensure they are properly prepared forEnsure each Crane Worldwide office servicing the account understands the SOPs and executes accordinglyReport Creation / Monitoring / Distribution (responsible/accountable)Performance management (responsible/accountable)Market Analysis / Industry AwarenessDrives collaborative efforts internally by supporting and sharing best practices in the following key areas:Client Reviews Strategic Business PlansValue add Programs Process ImprovementsTender Management Technology SolutionsImpact & coverage analysis -> identify service or opportunity gapsPenetrate organizational structure and develop relationship beyond main points of contactMaintain rates and assess yields monthlyMonitor account for timely payments and assist with collections on past due invoicesEnter all meeting notes, action items, complaints, compliments into our CRM and distribute to appropriate people in global networkWhen necessary, travel domestically and internationally to visit accounts/account sites and Crane Worldwide offices to review procedures and maintain customer information/satisfactionEnsure all company policies and regulatory requirements are adhered toIdentify growth opportunities and develop a strategy to secure opportunities with the appropriate internal resourcesCreate a business development plan with short- and long-term business objectives, initiatives, and quantified value-added contributionsOther duties as assignedPHYSICAL REQUIREMENTSTalking, hearing and using hands to operate computer equipmentVision abilities required by this job include close vision and the ability to adjust focusMust have a valid driver’s license and safe driving recordOTHER SKILLS AND ABILITIESExcellent Organizational SkillsExcellent written and verbal skillsExcellent presentation and interpersonal skillsThorough knowledge of transportation industry logistics and freight forwardingThorough knowledge of successful sales techniquesDetail oriented, able to multitask and meet deadlinesSelf-motivated, able to work in a team and independentlyGood analytical and program management skills; ability to define, develop and document business processes and proceduresStrong customer service, problem-solving, and interpersonal skillsInternal/external sales skillsTroubleshooting and problem resolution skillsLeads by exampleSense of urgencyCreativeResponds easily to changing demandsEDUCATION AND EXPERIENCE3-5 years successful sales or account management or operations experience in freight forwarding, logistics and or transportation industryExperience with CRM systemsMUST COMPLETE PI ASSESSMENT IN ORDER TO BE CONSIDERED FOR THE POSITION:At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.We offer:Quarterly Incentive Plan136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal UseExcellent Medical, Dental and Vision benefitsTuition Reimbursement for education related to your jobEmployee Recognition and Rewards ProgramPaid Volunteer Time to support a cause that is close to your heart and contributes to our communitiesEmployee DiscountsWellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution ratesCome join the leader in logistics and take your career in the right direction.Disclaimer:The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.We maintain a drug-free workplace and perform pre-employment substance abuse testing.This position requires the final candidate to successfully pass an E-Verify Check.Company benefits are contingent upon meeting eligibility requirements and plan conditions.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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