Trainer, Associate - ITSD

Trainer, Associate - ITSD at Idaho Division of Human Resources in Boise, Idaho, United States Job Description Trainer, Associate - ITSD Posting Begin Date: 2024/09/19 Posting End Date: 2024/10/03 Category: IT And Computers Sub Category: Professional Work Type: Full Time Remote: Flexible Hybrid Location: Boise, ID, United States Minimum Salary: 23.81 Maximum Salary: 29.76 Pay Rate Type: Hourly Description DEDICATED TO STRENGTHENING THE HEALTH, SAFETY, AND INDEPENDENCE OF IDAHOANS THIS ANNOUNCEMENT WILL BE OPEN UNTIL FILLED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE TO BE CONSIDERED. The Idaho Department of Health and Welfare IT Services Division is currently seeking an outgoing, energetic, innovative professional to grow as theIT Training Associatewithin our ITSD Operations Documentation and Training Team for our downtownBoiselocation. We are seeking applicants that have a positive customer service attitude, enjoy helping others understand IT processes and applications, and thrive on learning new technology to show and mentor others how to use their newfound tools to their advantage. This position may be eligible for telework after successful completion of probation. BEST RETIREMENT AVAILABLE IN THE NATION We have one of the Nation's best state retirement systems ( (PERSI) that offers a lifetime benefit. OTHER EXCELLENT BENEFITS + 11 paid holidays + Generous vacation and sick leave accrual beginning as soon as you start + Paid parental leave (+ Medical, dental, vision insurance - incredible rates (full-time/30+ hours per week) + PERSI Choice 401(k) + Deferred compensation plan + Life insurance + Short and long-term disability insurance + Student Loan Forgiveness (+ Wellness programs + Employee Assistance Program (EAP) + Flexible Spending Accounts (FSA) + Wide variety of training opportunities + Some positions offer flexible hours and/or telecommuting EXAMPLE OF DUTIES: + Write 'How to' tutorials for adult learners using new IT applications and technology. + Learns new computer applications and processes from self-led research or developer/implementer interaction. + Creates new tutorials focusing on features that improve employee productivity. + Updates existing documentation as products develop. + Assist with developing and presenting IT training courses for classroom and online learning. + Learns new technologies by working with in-house developers/implementers, or self-led research. + Works with divisional programs to create learning objectives to meet their training needs. + Assists in creating course material; assists with presenting training to both groups and individuals in classrooms and/or online with Webex. + Evaluates training effectiveness based on learner and supervisor feedback. + Create computer application training videos with Camtasia. + Learns application functionality. + Assists in selecting training objectives, writes demonstration script. + Records application demonstrations in Camtasia. + Assists in editing timeline with callouts and focal points; publishes recordings to SharePoint library. MINIMUM QUALIFICATIONS: You must possess all the minimum qualifications below to pass the exam for this position. Please make sure your resume or work history supports your meeting the minimum qualifications for this position. Failure to do this may disqualify you from being considered for this position. It is highly recommended to attach a one-page cover letter to your application to demonstrate how you meet the requirements below. + Some knowledge of training methods.Typically gained by successful completion of coursework or workshops of 16 hours or more covering communication concepts, learning styles, course design, and presentation skills. It may also be demonstrated through experience presenting formal training sessions to groups. + Experience developing and making presentations before groups. Typically gained by completion of college level speech classes, toastmasters, Dale Carnegie courses, or three or more di?erent business related group presentations. + Experience drafting narrative reports. Typically gained by experience drafting narrative reports for college level coursework or a structured narrative writing requirement with three or more complex reports. Below is preferred experience. It is not required for the position but applicants with this experience may receive consideration over other applicants. + Experience learning to use newly released computer applications by self-led research or working with software developers and/or implementers. Typically gained by learning a minimum of two applications. + Experience writing IT 'How to' instructions for readers of various levels of IT experience.Typically gained by writing three or more 'How to' instructional documents. + Experience creating application training videos with video editing software such as Camtasia.Typically gained by creating three or more application demonstrations. + Experience using Webex Meeting or Training Center for presenting application based training for adult learners of varying IT experience.Typically gained by presenting a minimum of two different application trainings. + Experience working in an IT customer support position providing solutions to customer requests.Typically gained by one (1) year IT customer support. Learn About a Career with DHW (PLEASE NOTE: application assistance is not available after the business hours listed below, on the weekends, or on holidays and you must apply before 4:59 pm on the closing date. When applying, use CHROME as your browser to avoid complications. If you have questions, please contact us at: Email is the quickest way to get an answer to your questions. (answered Monday through Friday during business hours MST) EMAIL: [email protected] (PHONE: (208) 334-0681 EEO/ADA/Veteran: The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws. The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email[email protected]. Preference may be given to veterans who qualify under state and federal laws and regulations. To view full details and how to apply, please login or create a Job Seeker account