Customer Data Analyst

Customer Data Analyst at HealthEdge Software Inc in Boise, Idaho, United States Job Description Overview Customer Data Analyst The Data & Analytics team atWellframebrings new and existingcutting-edgemachine learning technologies to solve problems at the intersection of healthcare and technology. Our mission is to gain 360-degree insights into patients' lives and use these insights to build a better digital healthcare product that is tailored for specific patient populations. We are seeking aDataAnalyst tojoin ourData & Analytics teampartneringclosely with our Customer Successand ProductOrganizationstoidentifyand deliver customer insights. Reportingintothe Director, Data & Analytics, this individual willbe responsible forquerying, analyzing,visualizing, and presentingcustomerdata toprovide insights to customers in pursuit ofsupporting their strategic goals. Your impact: Data Analysis and Insights + Utilize SQL and git to build new analyses and support existing onesexaminingtrends and patterns toultimatelyincreaseunderstanding of customer behavior, product usage, and satisfaction and maximize customer growth potential + Communicatefindingsto various company stakeholders (customer success, product)in a cohesive story, including summarizing insights from analyses,identifyingnextstepsand providing recommendations + Responsible for the design, development, maintenance, accuracy, andtimelydelivery of reports andanalysesto meet company and customer needs Customer Experience Optimization + Help drive change in usage of data through actively surfacing and conveying customer specific insights toaccount facing teams and customers + Partner with account facing teams and customers to translate customer business needs into data deliverables in for the form of analyses, standard reports, data extracts + Consistentlyprovidestrong data-driven business and technical judgement to support customer business needs + Create training materials and tip sheets to help customers bestutilizereporting and data products Internal Data Support & Tracking + Participate in ad-hoc projects andinitiativessuch as:expanding data warehouse with clean data ready for analysis, incorporating new metricsinto our BI tool + Train other functional team members on the reporting tool(s) and best practices from a data analytics perspective What you bring: + Bachelor's Degree + 1-3yearsof experience working with big data for healthcare + Expertisewith Looker or other Business Intelligence/Visualization Tools such as Tableau, Power BI, etc To view full details and how to apply, please login or create a Job Seeker account