DPS - IOD - Dispute Resolution Specialist

Job Description PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information. SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. In order to complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile. Go to CAPPS Recruit to Sign In https://capps.taleo.net/careersection/ex/jobsearch.ftl?langen GENERAL DESCRIPTION: Perform advanced (senior-level) conflict management and dispute resolution work by assisting individuals and groups in the agency to explore and determine options to help resolve conflict, as well as providing high level administrative support and technical program assistance work for the Dispute Resolution Office (DRO). Work involves disseminating information, maintaining filing and computer database systems, performing internal administrative support work, and customer service. The Dispute Resolution Specialist is not an agent of notice for the agency. Works under limited supervision with considerable latitude for the use of initiative and independent judgement. The following Military Occupational Specialty codes are generally applicable to this position. Enter Crosswalk here: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf Applicants must fully complete the summary of experience to determine if minimum qualifications are met. ESSENTIAL DUTIES / RESPONSIBILITIES: 1. Coordinate and assists with programs that helps individuals with resolving disputes including but not limited to examining various concerns and issues through identification of interests, and problem solving. 2. Provide confidential consultations and makes high-level decisions on when to break confidentiality, refer employees to other Agency programs, offer confidential coaching or determine if any other alternative dispute resolution process is appropriate for the client. 3. Provide high-level advice and counsel by interpreting policies, procedures, rules, regulations, and standards related to the program. 4. Assist with mediations, facilitations and other DRO processes upon completion of required training. 5. Provide assistance surfacing issues to formal resolution channels when individuals are unable or unwilling to surface issues directly. 6. Assist with developing courses and training employees in conflict resolution skills development. 7. Provide administrative and technical assistance to an agency executive in the Dispute Resolution Office. 8. Prepare, review, and disseminate information concerning dispute resolution policies, procedures, standards, and methods. 9. Prepare, edit, and distribute correspondence, reports, forms, presentations, training materials and documents. 10. Maintain filing, records management systems, and databases; compile and enter data for databases, summaries, and reports. 11. Assist with responding to inquiries and interpret DRO and agency rules, regulations, policies, and procedures. 12. Coordinate calendars, meetings, travel, and other activities with other governmental agencies, executives, and organizations on behalf of the agency Dispute Resolution Officer. 13. Analyzes performance data to help ensure compliance with program policies and procedures, statutes, and rules. 14. May coordinate and conduct confidential surveys or reviews for Agency leadership to determine compliance with laws, regulations, policies, and procedures. 15. Coordinate with the DRO officer on communicating objectives, tasks, and decisions to staff on behalf of the DRO. 16. Coordinate administrative assignments, programs, and other administrative matters within DRO. 17. Perform outreach activities to coordinate and stimulate interest in program services. 18. Perform other duties as assigned. Qualifications: GENERAL QUALIFICATIONS and REQUIREMENTS: Education - Graduation from a standard senior high school or the equivalent. Graduation from a four-year college or university with major coursework in business administration, communication, social science or a related field is generally preferred. Experience - Minimum of four (4) years' of progressively responsible work experience performing complex office management, data management, and administrative support activities. Experience with alternative dispute resolution (ADR) to include conflict resolution techniques such as conflict coaching facilitative mediation, work group facilitation, and/or organizational ombudsman type work is preferred. Substitution Note: Additional work experience of the type described, or other related education may be substituted for one another on a year-for-year basis. Licensure and/or Certification - Forty-hour (40) basic mediation certificate is required within six months of employment. Must provide the transcript showing course study or certificate of completion of qualified training in mediation processes. If attained separate from a college/university, must provide the certificate of completion and course description. Must possess a valid driver license from state of residence. Regulatory knowledge - Working knowledge of, or the ability to rapidly assimilate information related to TXDPS, State and Federal regulations, legislation, guidelines, policies and procedures. Conflict Resolution Knowledge - Must garner a basic understanding of principles of conflict management and dispute resolution, including the sources of conflict, dynamics of conflict, styles of conflict, and the impact of needs, power, communication, culture, values, structure, emotion, and history on conflict withing the first month of hire. Must garner a basic understanding of dispute systems design, organizational effectiveness, collaborative decision making, and the skill and ability to design and implement an integrated conflict management system. Must have the ability and demonstrated skill in competently serving in the role of a neutral, including the ability to listen actively, remain impartial, effectively communicate, appropriately respond to strongly felt values and emotions, promote trust, and identify any cultural dynamics involved. Must provide a demonstrated skill in using active listening skills and effective questioning techniques to determine underlying concerns and interests of individuals. Must have problem-identification and problem-solving skills; and negotiation, facilitation, and facilitative mediation skills, especially in complex factual, value-driven, and emotional contexts. Technology - Proficiency with Microsoft Office and appropriate levels of proficiency with utilized software and systems (e.g. CAPPS, SharePoint) and be able to learn new software/systems. Interpersonal Skills - Must demonstrate an ability to exercise poise, tact, diplomacy and an ability to establish and maintain positive, working/professional relationships with internal/external customers. Must demonstrate DPS' core values: Integrity, Excellence, Accountability, and Teamwork. Organizational and Prioritization Skills - Must be organized, flexible, and able to effectively prioritize in a multi-demand and constantly changing environment; able to meet multiple and sometimes conflicting deadlines without sacrificing accuracy, timeliness or professionalism. Presentation/Communication Skills - Must be able to construct and deliver clear, concise, and professional presentations and/or communications to a variety of audiences and/or individuals. Research and Comprehension - Must demonstrate ability to quickly and efficiently access relevant information and be able to utilize and/or present research and conclusions in a clear and concise manner. Analytical Reasoning/Attention to Detail - Must demonstrate an ability to examine data/information, discern variations/similarities, and be able identify trends, relationships and causal factors, as well as grasp issues, draw accurate conclusions, and solve problems. Confidentiality and Protected Information - Must demonstrate an ability to responsibly handle sensitive and confidential information and situations and adhere to applicable laws/statutes/policies related to access, maintenance and dissemination of information. Safety - Must be able to work in safe manner at all times, avoiding shortcuts that have potential adverse results/risks, and must be able to comply with safety standards and best practices. Schedule and/or Remote/Telecommuting work and/or Travel - May be required work after hours and to travel up to twenty (20%) of the time, including overnight and weekends, throughout the state to carry out assigned duties. This position may have the ability to telecommute based on the business needs of the office. PHYSICAL and/or ENVIRONMENTAL DEMANDS: The physical and environmental demands described here are representative of those encountered and/or necessary for the employee to successfully perform the essential functions of this job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Environment: Office/Indoors, Vehicle; Ambulatory skills, e.g. stand, walk, sit; Hand-eye coordination and arm/hand/finger dexterity; Ability to speak, hear, and exercise visual acuity; State of Texas Benefits and Retirement Information: https://www.ers.texas.gov/ A DPS employee who is selected for a position in the same salary group and state title as their current position will be transferred with no salary change. A DPS employee who is selected for a position in their current salary group with a new state title may receive an increase of no more than 3.4% over their current salary regardless of posted salary. Salary is contingent upon qualifications and is subject to salary administration and budgetary restrictions. DUE TO THE HIGH VOLUME OF APPLICATIONS WE DO NOT ACCEPT TELEPHONE CALLS. ONLY CANDIDATES SELECTED FOR INTERVIEW WILL BE CONTACTED. State of Texas retirees may be rehired for full-time, non-commissioned positions only under very specific circumstances.