BG Staffing Inc
Escrow Account Manager
BG Staffing Inc, San Antonio, Texas, United States, 78245
JOB SUMMARY:
Responsible for achieving branch strategic and financial objectives by establishing and overseeing efficient closing/settlement processes, developing internal and external customer relationships, preparing and maintaining branch budgets, and managing and developing branch staff.
PRIMARY RESPONSIBILITIES:
* Ensure daily branch operations are conducted in accordance with operations standards* Establish and monitor processes for accurate and timely processing of title, scheduling, closing preparation, closing, and post-closing* Coordinate with business partners to ensure smooth transitions and support between land, construction, sales, accounting, and mortgage* Ensure quality customer service and monitor/respond to the company's customer service management system* Review and respond to monthly quality and accounting audits* Ensure proper handling of all funds and closings* Prepare and adhere to departmental budgets with a focus on expense reduction and maximizing revenue* Market the value of services to customers, realtors, and other lenders* Collaborate as a team member in allocating and coordinating the workflow* Maintain thorough and current knowledge of all federal, state, and local regulations, as well as internal policies and procedures* Stay informed about competitors' products, services, and costs* Promote branch participation in division/community events and align with company values and culture* Ensure that all security procedures are followed, the branch is operationally sound, and satisfactory audits are achieved* Identify and mitigate operational risks, ensuring ongoing compliance with procedures* Other duties as assigned
MANAGEMENT RESPONSIBILITIES: COACHING & FEEDBACK:
For Direct Reports:
* Ensure appropriate staffing to meet department needs* Utilize recruiting and selection tools/processes to build organizational talent* Delegate work based on employees' abilities and skills* Evaluate employee performance and plan compensation actions accordingly* Provide developmental opportunities through internal and external training* Offer continuous coaching on functional, leadership, technical skills, and behaviors* Maintain staff schedules for adequate coverage at all times* Facilitate regular employee meetings to discuss goals, company information, and operational issues* Supervise, coach, and develop staff regarding service expectations, policies, procedures, products, systems, and transactions
REQUIRED EDUCATION:
* High School Diploma or equivalent required; college degree preferred* Notary Public required* Escrow Officer license required
REQUIRED EXPERIENCE:
* Minimum 3-5 years of escrow operations experience* At least 2 years in a supervisory role* Specialized in RESPA with an understanding of underwriting guidelines* Knowledge of title and settlement rules and regulations* Strong communication, presentation, and organizational skills* Ability to work effectively in a multi-location team environment* Ability to prioritize conflicting demands and meet department needs with available resources* Proficient in Microsoft Windows, Outlook, Excel, OneNote; experience with SoftPro is a plus* Loyal: Shows firm and constant support to a cause* Team Player: Works well as part of a group* Functional Expert: Recognized as a thought leader in the field* Self-Starter: Motivated to act without outside assistance* Goal-Oriented: Driven by the successful completion of objectives* Ability to resolve complex problems and execute complex transactions as needed
Responsible for achieving branch strategic and financial objectives by establishing and overseeing efficient closing/settlement processes, developing internal and external customer relationships, preparing and maintaining branch budgets, and managing and developing branch staff.
PRIMARY RESPONSIBILITIES:
* Ensure daily branch operations are conducted in accordance with operations standards* Establish and monitor processes for accurate and timely processing of title, scheduling, closing preparation, closing, and post-closing* Coordinate with business partners to ensure smooth transitions and support between land, construction, sales, accounting, and mortgage* Ensure quality customer service and monitor/respond to the company's customer service management system* Review and respond to monthly quality and accounting audits* Ensure proper handling of all funds and closings* Prepare and adhere to departmental budgets with a focus on expense reduction and maximizing revenue* Market the value of services to customers, realtors, and other lenders* Collaborate as a team member in allocating and coordinating the workflow* Maintain thorough and current knowledge of all federal, state, and local regulations, as well as internal policies and procedures* Stay informed about competitors' products, services, and costs* Promote branch participation in division/community events and align with company values and culture* Ensure that all security procedures are followed, the branch is operationally sound, and satisfactory audits are achieved* Identify and mitigate operational risks, ensuring ongoing compliance with procedures* Other duties as assigned
MANAGEMENT RESPONSIBILITIES: COACHING & FEEDBACK:
For Direct Reports:
* Ensure appropriate staffing to meet department needs* Utilize recruiting and selection tools/processes to build organizational talent* Delegate work based on employees' abilities and skills* Evaluate employee performance and plan compensation actions accordingly* Provide developmental opportunities through internal and external training* Offer continuous coaching on functional, leadership, technical skills, and behaviors* Maintain staff schedules for adequate coverage at all times* Facilitate regular employee meetings to discuss goals, company information, and operational issues* Supervise, coach, and develop staff regarding service expectations, policies, procedures, products, systems, and transactions
REQUIRED EDUCATION:
* High School Diploma or equivalent required; college degree preferred* Notary Public required* Escrow Officer license required
REQUIRED EXPERIENCE:
* Minimum 3-5 years of escrow operations experience* At least 2 years in a supervisory role* Specialized in RESPA with an understanding of underwriting guidelines* Knowledge of title and settlement rules and regulations* Strong communication, presentation, and organizational skills* Ability to work effectively in a multi-location team environment* Ability to prioritize conflicting demands and meet department needs with available resources* Proficient in Microsoft Windows, Outlook, Excel, OneNote; experience with SoftPro is a plus* Loyal: Shows firm and constant support to a cause* Team Player: Works well as part of a group* Functional Expert: Recognized as a thought leader in the field* Self-Starter: Motivated to act without outside assistance* Goal-Oriented: Driven by the successful completion of objectives* Ability to resolve complex problems and execute complex transactions as needed