Customer Account Manager

RK Company OverviewAs a second-generation, family-owned enterprise, RK Industries, LLC (RK) offers a diverse range of construction, manufacturing, advanced fabrication and building services. Led by Rick and Jon Kinning, RK represents seven distinct lines of business that work together to provide seamless project collaboration. Our exclusive building methodologies, accredited safety standards and professional execution allow us to turn our customers’ greatest concepts into reality.Position and Responsibilities OverviewThe Customer Account Manager (CAM) will be responsible for detailed management of all customer accounts. This includes all aspects of onboarding new customers, maintaining customer and account information, account set-up, billing, renewals, associated account metrics, inventory data management, pay period time input and review, and other administrative support functions.QualificationsSet up new customers, service sites, service management agreements.Request and process the appropriate forms for a new vendor/supplier set up.Generate work orders for scheduled water treatment services and/or approved repair/service work orders for customers.Process monthly or quarterly invoices for manufacturing, sales accounts, dealer accounts, projects and parts billings.Generate billings to the appropriate business departments.Print and/or save billings electronically with the appropriate invoice template.Track sales revenue and sales for commissions for account executives, account managers, and business acquisitions for use in sales commission payment programs.Communicate with operations and manufacturing teams monthly for all invoicing information.Generate billing.Generate Material Sales billings for manufacturing.Input inventory information in identified systems.Evaluate general ledger reports at month end for incorrect coding entries.Enter inventory parts corrections as needed.Monitor accounts receivables for past due payments. Contact customers for payment status.Maintain and create organized filing systems to support the organization's document retention policies.Monitor account status for dealer and direct accounts, including contracts, contracts renewal, accounts receivables, purchase orders and/or master service agreements, parts replacement and performance.Company BenefitsComprehensive medical plans with HSA and FSA options for you and your family.Generous 401(k) plan with immediate company match – 100% vested.Dental and vision insurance for your well-being.Short-term and long-term disability plans available after one year.Company provided life insurance and AD&D with options for supplemental buy-ups.Enjoy paid time off and holidays.Get paid weekly for your convenience.Minimum Physical RequirementsWork outside, inside, and in dusty, noisy and hazardous areas.Work in high places, tight places, confined spaces and/or other adverse locations.Climb, balance, squat, kneel and crouch.Work in all types of weather.Must have working knowledge of all trade materials and tools.Ability to lift and carry 51 to 75 lbs. occasionally, and/or 31 to 45 pounds of force frequently, and/or greater than negligible up to 16 to 22 pounds of force constantly to move objects.Why RK is a Great Place to WorkAt RK, we take immense pride in our diverse business units, each specializing in delivering exceptional projects, products and services to our customers. What sets us apart is our unique ability to integrate these services, providing comprehensive solutions and offering our employees ample opportunities for growth and learning across different businesses.

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