United Airlines
Auditor - Inflight Quality Control
United Airlines, Chicago, Illinois, United States, 60290
Description
There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we're growing - in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
Why Inflight Services?
Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.
Key Responsibilities:
The Auditor - Inflight Quality Control will provide insight to the Inflight Safety organization through continuous auditing of the Inflight Services division. Areas of focus include, but are not limited to: Inflight operations, regulatory compliance, safety reporting programs (ISAP, FA-FRMP), Infight's Safety Management System (SMS), and other departments within the Inflight organization.
Supports Infight's Quality Control program through upkeep of manuals, processes and procedures, conducting of audits, regular contact with divisional partners, and analysis of data.Prepare and conduct audits of the Inflight Services division in accordance with internal and federal government standards.Conduct daily briefings with division leadership during audit periods to communicate performance status.Participates in corporate audit preparation (IOSA, DOD, etc.)Develop, revise, implement, and maintain audit checklists and programs to meet Safety and Regulatory compliance standards, in addition to operational performance needs.Build new ad hoc audit checklists to ensure conformance with Infight's robust Safety Assurance process for comprehensive fixes, corrective actions, and mitigations per United's Safety Management System and the FAA's voluntary disclosure reporting program.Collaborate with Corporate Safety and Regulatory Compliance on policy and procedures concerning Inflight programs and intra-divisional interfaces.Optimally utilize audit and safety performance data to convey trends and analysis to both internal and external operational stakeholders, per United's SMS program and meeting structure.Provide subject matter expertise for various safety programsUnited values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the "desired" qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
Qualifications
What's needed to succeed (Minimum Qualifications):
Bachelor's Degree or related experience3 years' experience in the commercial air carrier industry, auditing, or a highly regulated safety environmentExperience with Voluntary Disclosure Reporting ProgramsExperience with corporate or aviation auditingFatigue Risk Management ProgramsSafety Management SystemsSolid knowledge with related Federal Aviation Rules and RegulationsApplicable portions of the Code of Federal Regulations governing air carrier operations, aviation security, occupational health and safetyEffective written and oral communication skillsProven ability to work collaboratively with other departments and manage changeAbility to present ideas & findings to Executive LeadershipWhat will help you propel from the pack (Preferred Qualifications):Flight Attendant experienceStrong analytical skills
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we're growing - in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
Why Inflight Services?
Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.
Key Responsibilities:
The Auditor - Inflight Quality Control will provide insight to the Inflight Safety organization through continuous auditing of the Inflight Services division. Areas of focus include, but are not limited to: Inflight operations, regulatory compliance, safety reporting programs (ISAP, FA-FRMP), Infight's Safety Management System (SMS), and other departments within the Inflight organization.
Supports Infight's Quality Control program through upkeep of manuals, processes and procedures, conducting of audits, regular contact with divisional partners, and analysis of data.Prepare and conduct audits of the Inflight Services division in accordance with internal and federal government standards.Conduct daily briefings with division leadership during audit periods to communicate performance status.Participates in corporate audit preparation (IOSA, DOD, etc.)Develop, revise, implement, and maintain audit checklists and programs to meet Safety and Regulatory compliance standards, in addition to operational performance needs.Build new ad hoc audit checklists to ensure conformance with Infight's robust Safety Assurance process for comprehensive fixes, corrective actions, and mitigations per United's Safety Management System and the FAA's voluntary disclosure reporting program.Collaborate with Corporate Safety and Regulatory Compliance on policy and procedures concerning Inflight programs and intra-divisional interfaces.Optimally utilize audit and safety performance data to convey trends and analysis to both internal and external operational stakeholders, per United's SMS program and meeting structure.Provide subject matter expertise for various safety programsUnited values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the "desired" qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
Qualifications
What's needed to succeed (Minimum Qualifications):
Bachelor's Degree or related experience3 years' experience in the commercial air carrier industry, auditing, or a highly regulated safety environmentExperience with Voluntary Disclosure Reporting ProgramsExperience with corporate or aviation auditingFatigue Risk Management ProgramsSafety Management SystemsSolid knowledge with related Federal Aviation Rules and RegulationsApplicable portions of the Code of Federal Regulations governing air carrier operations, aviation security, occupational health and safetyEffective written and oral communication skillsProven ability to work collaboratively with other departments and manage changeAbility to present ideas & findings to Executive LeadershipWhat will help you propel from the pack (Preferred Qualifications):Flight Attendant experienceStrong analytical skills
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.