Chick-fil-A, Inc.
Employee Relations Lead
Chick-fil-A, Inc., Atlanta, Georgia, United States, 30383
Overview:
As Chick-fil-A Supply continues to scale, we must think strategically about our current capabilities and long-term goals to determine the best talent support structure to meet our growing business needs. The Talent Relations Leader will support these capabilities and scale to meet these needs.The Talent Relations Leader will serve as the People leader of the Talent Relations Team. The Talent Relations Leader will oversee the assignment, management, and direction of Talent Relations matters and Compliance. This role is responsible for directing the work of future Talent Relations Advisors to mitigate risk and develop solutions to complex talent matters while serving as an ambassador for a positive work environment for Chick-fil-A Supply Staff and Team Members. Additionally, this role directs the research and reporting, as needed, and aids in the consistent administration and training on employment law matters. In conjunction with senior leaders in Talent, this leader will influence the implementation of strategies to mitigate risk and protect the Company's culture.About Chick-fil-A Supply
A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply is a distribution service provider focused entirely on serving the unique needs of Chick-fil-A Restaurants. Due to steady, year-over-year sales and volume growth, combined with the complexity in our Restaurants, Chick-fil-A Supply supports current and future Restaurant needs through distribution innovation that extends the Chick-fil-A culture of care to those it serves, as well as those it employs. This subsidiary is in the early stages of development and is a dynamic, fast-paced work environment focused on launching this new service to Restaurants across the nation.Responsibilities:
Direct the work of the Talent Relations team serving as an advisor on Talent relations best practices and strategiesWork closely with Talent teams and/or the Legal team on Talent relations matters ensuring a thorough investigation plan, recommendations to resolve issue, and completion of appropriate documentationConsult with Legal to ensure consistent and uniform interpretation and application of policy and practice related to Talent relations casesEvaluate and resolve Talent relations or work-related concerns which may require meeting with People Leaders to determine appropriate actionLiaison with various department teams, including Talent, Legal, and Operations, and lead the analysis and review of changes and updates to employment policies and guidelines to ensure they are aligned to Chick-fil-A’s objectives and compliant with lawProactively assess trends in Talent relations matters with learnings and recommendations to senior leaders on solutions that will continue to protect the health, morale, and productivity of our Staff and Team MembersConsult, coach, and educate Staff, Talent and leaders on policies and guidelines, enabling decision making processes that foster a fair and equitable work environmentCreate and maintain reports and systems that track Talent Relations cases, data, processes, trends/themes and provide frequent updates to senior leadersManage a team of advisors on investigations and documentation overseeing work and providing guidanceManage review of internal website for Talent Relations policies and ensures website information is current and up to dateFacilitate training for Staff, Team Members, and Leadership on various employment law matters, in partnership with LegalPartner with Leadership, Legal and Talent to ensure compliance with applicable federal, state, and local laws, regulations, rules, and agency policiesTravel to various distribution centers to conduct on-site assessments and serve as additional onsite Talent supportCoordinate and facilitate training sessions for employees at distribution centers, adapting content as needed to meet specific requirements and challengesMinimum Qualifications:
Bachelor's Degree7-9 years of professional relevant work experienceMinimum 7 years Human Resources experience with focus on employee relations for 5 or more yearsPHR, SPHR, SHRM-CP, SHRM-SCP preferred2 or more years of experience in a distribution, manufacturing and/or warehousing environment2 or more years of labor relations experienceDemonstrated knowledge and application of federal, state and local employment laws such as Title VII, ADA, FLSA, FMLA, ADEA, STAA, harassment & retaliation, workers’ compensation statutes in workplace settingAptitude to work with several technology platformsKnowledge and understanding of Microsoft’s standard suite of work solutions (Word, Excel, PowerPoint, Outlook, Teams, etc.)Excellent writing, documentation, and editing skills, specifically in the development of reports, guidelines and written summariesStrong communication/presentation skills and ability to communicate effectively with all levels of leadership, particularly at executive levels in the CompanyProficiency in collecting, analyzing, and interpreting complex dataAbility to work through complex talent matters bringing resolution in a calm and professional mannerAbility to listen with patience and respond to high level, controversial issues utilizing good judgementAbility to use tact and diplomacy in resolving sensitive issuesAbility to prioritize, work independently and time manage work assignmentsAbility to develop collaborative and innovative solutions around Employee Relations issues and PracticesSeen as a trusted advisor and demonstrates ability to partner and influence others without direct authority when resolving employee relations matters, using a multi-HR-faceted approach to problem solvingStrong leadership skills to lead and manage othersDemonstrated skills in negotiation, facilitation, and mediationExperience handling high volume investigations including field investigationsAbility to prepare and present training programs and materialsAbility to coach and develop leaders at all levels on effective employee relationsTravel up to 25%Preferred Qualifications:
Prior experience working in a fast paced and rapidly changing environmentWorking knowledge of distribution (warehouse) and transportation operationsAbility to analyze data to identify trends or learning opportunitiesExcellent organizational skills and close attention to detailExperience driving clarity in ambiguous situationsMinimum Years of Experience:
7Travel Requirements:
25%Required Level of Education:
Bachelor's Degree
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As Chick-fil-A Supply continues to scale, we must think strategically about our current capabilities and long-term goals to determine the best talent support structure to meet our growing business needs. The Talent Relations Leader will support these capabilities and scale to meet these needs.The Talent Relations Leader will serve as the People leader of the Talent Relations Team. The Talent Relations Leader will oversee the assignment, management, and direction of Talent Relations matters and Compliance. This role is responsible for directing the work of future Talent Relations Advisors to mitigate risk and develop solutions to complex talent matters while serving as an ambassador for a positive work environment for Chick-fil-A Supply Staff and Team Members. Additionally, this role directs the research and reporting, as needed, and aids in the consistent administration and training on employment law matters. In conjunction with senior leaders in Talent, this leader will influence the implementation of strategies to mitigate risk and protect the Company's culture.About Chick-fil-A Supply
A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply is a distribution service provider focused entirely on serving the unique needs of Chick-fil-A Restaurants. Due to steady, year-over-year sales and volume growth, combined with the complexity in our Restaurants, Chick-fil-A Supply supports current and future Restaurant needs through distribution innovation that extends the Chick-fil-A culture of care to those it serves, as well as those it employs. This subsidiary is in the early stages of development and is a dynamic, fast-paced work environment focused on launching this new service to Restaurants across the nation.Responsibilities:
Direct the work of the Talent Relations team serving as an advisor on Talent relations best practices and strategiesWork closely with Talent teams and/or the Legal team on Talent relations matters ensuring a thorough investigation plan, recommendations to resolve issue, and completion of appropriate documentationConsult with Legal to ensure consistent and uniform interpretation and application of policy and practice related to Talent relations casesEvaluate and resolve Talent relations or work-related concerns which may require meeting with People Leaders to determine appropriate actionLiaison with various department teams, including Talent, Legal, and Operations, and lead the analysis and review of changes and updates to employment policies and guidelines to ensure they are aligned to Chick-fil-A’s objectives and compliant with lawProactively assess trends in Talent relations matters with learnings and recommendations to senior leaders on solutions that will continue to protect the health, morale, and productivity of our Staff and Team MembersConsult, coach, and educate Staff, Talent and leaders on policies and guidelines, enabling decision making processes that foster a fair and equitable work environmentCreate and maintain reports and systems that track Talent Relations cases, data, processes, trends/themes and provide frequent updates to senior leadersManage a team of advisors on investigations and documentation overseeing work and providing guidanceManage review of internal website for Talent Relations policies and ensures website information is current and up to dateFacilitate training for Staff, Team Members, and Leadership on various employment law matters, in partnership with LegalPartner with Leadership, Legal and Talent to ensure compliance with applicable federal, state, and local laws, regulations, rules, and agency policiesTravel to various distribution centers to conduct on-site assessments and serve as additional onsite Talent supportCoordinate and facilitate training sessions for employees at distribution centers, adapting content as needed to meet specific requirements and challengesMinimum Qualifications:
Bachelor's Degree7-9 years of professional relevant work experienceMinimum 7 years Human Resources experience with focus on employee relations for 5 or more yearsPHR, SPHR, SHRM-CP, SHRM-SCP preferred2 or more years of experience in a distribution, manufacturing and/or warehousing environment2 or more years of labor relations experienceDemonstrated knowledge and application of federal, state and local employment laws such as Title VII, ADA, FLSA, FMLA, ADEA, STAA, harassment & retaliation, workers’ compensation statutes in workplace settingAptitude to work with several technology platformsKnowledge and understanding of Microsoft’s standard suite of work solutions (Word, Excel, PowerPoint, Outlook, Teams, etc.)Excellent writing, documentation, and editing skills, specifically in the development of reports, guidelines and written summariesStrong communication/presentation skills and ability to communicate effectively with all levels of leadership, particularly at executive levels in the CompanyProficiency in collecting, analyzing, and interpreting complex dataAbility to work through complex talent matters bringing resolution in a calm and professional mannerAbility to listen with patience and respond to high level, controversial issues utilizing good judgementAbility to use tact and diplomacy in resolving sensitive issuesAbility to prioritize, work independently and time manage work assignmentsAbility to develop collaborative and innovative solutions around Employee Relations issues and PracticesSeen as a trusted advisor and demonstrates ability to partner and influence others without direct authority when resolving employee relations matters, using a multi-HR-faceted approach to problem solvingStrong leadership skills to lead and manage othersDemonstrated skills in negotiation, facilitation, and mediationExperience handling high volume investigations including field investigationsAbility to prepare and present training programs and materialsAbility to coach and develop leaders at all levels on effective employee relationsTravel up to 25%Preferred Qualifications:
Prior experience working in a fast paced and rapidly changing environmentWorking knowledge of distribution (warehouse) and transportation operationsAbility to analyze data to identify trends or learning opportunitiesExcellent organizational skills and close attention to detailExperience driving clarity in ambiguous situationsMinimum Years of Experience:
7Travel Requirements:
25%Required Level of Education:
Bachelor's Degree
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