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Chick-fil-A

Employee Relations Lead

Chick-fil-A, Atlanta, Georgia, United States, 30383


Overview

As Chick-fil-A Supply continues to scale, we must think strategically about our current capabilities and long-term goals to determine the best talent support structure to meet our growing business needs. The Talent Relations Leader will support these capabilities and scale to meet these needs.

The Talent Relations Leader will serve as the People leader of the Talent Relations Team. The Talent Relations Leader will oversee the assignment, management, and direction of Talent Relations matters and Compliance. This role is responsible for directing the work of future Talent Relations Advisors to mitigate risk and develop solutions to complex talent matters while serving as an ambassador for a positive work environment for Chick-fil-A Supply Staff and Team Members. Additionally, this role directs the research and reporting, as needed, and aids in the consistent administration and training on employment law matters. In conjunction with senior leaders in Talent, this leader will influence the implementation of strategies to mitigate risk and protect the Company's culture.

About Chick-fil-A Supply

A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply™ is a distribution service provider focused entirely on serving the unique needs of Chick-fil-A Restaurants. Due to steady, year-over-year sales and volume growth, combined with the complexity in our Restaurants, Chick-fil-A Supply supports current and future Restaurant needs through distribution innovation that extends the Chick-fil-A culture of care to those it serves, as well as those it employs. This subsidiary is in the early stages of development and is a dynamic, fast-paced work environment focused on launching this new service to Restaurants across the nation.

Responsibilities

Direct the work of the Talent Relations team serving as an advisor on Talent relations best practices and strategies

Work closely with Talent teams and/or the Legal team on Talent relations matters ensuring a thorough investigation plan, recommendations to resolve issue, and completion of appropriate documentation

Consult with Legal to ensure consistent and uniform interpretation and application of policy and practice related to Talent relations cases

Evaluate and resolve Talent relations or work-related concerns which may require meeting with People Leaders to determine appropriate action

Liaison with various department teams, including Talent, Legal, and Operations, and lead the analysis and review of changes and updates to employment policies and guidelines to ensure they are aligned to Chick-fil-A’s objectives and compliant with law

Proactively assess trends in Talent relations matters with learnings and recommendations to senior leaders on solutions that will continue to protect the health, morale, and productivity of our Staff and Team Members

Consult, coach, and educate Staff, Talent and leaders on policies and guidelines, enabling decision making processes that foster a fair and equitable work environment

Create and maintain reports and systems that track Talent Relations cases, data, processes, trends/themes and provide frequent updates to senior leaders

Manage a team of advisors on investigations and documentation overseeing work and providing guidance

Manages review of internal website for Talent Relations policies and ensures website information is current and up to date

Facilitates training for Staff, Team Members, and Leadership on various employment law matters, in partnership with Legal

Partners with Leadership, Legal and Talent to ensure compliance with applicable federal, state, and local laws, regulations, rules, and agency polices

Travel to various distribution centers to conduct on-site assessments and serve as additional onsite Talent support

Coordinate and facilitate training sessions for employees at distribution centers, adapting content as needed to meet specific requirements and challenges

Minimum Qualifications

Bachelor's Degree

7-9 years of professional relevant work experience

Minimum 7 years Human Resources experience with focus on employee relations for 5 or more years

PHR, SPHR, SHRM-CP, SHRM-SCP preferred

2 or more years of experience in a distribution, manufacturing and/or warehousing environment

2 or more years of labor relations experience

Demonstrated knowledge and application of federal, state and local employment laws such as Title VII, ADA, FLSA, FMLA, ADEA, STAA, harassment & retaliation, workers’ compensation statutes in workplace setting

Aptitude to work with several technology platforms

Knowledge and understanding of Microsoft’s standard suite of work solutions (Word, Excel, PowerPoint, Outlook, Teams, etc.)

Excellent writing, documentation, and editing skills, specifically in the development of reports, guidelines and written summaries

Strong communication/presentation skills and ability to communicate effectively with all levels of leadership, particularly at executive levels in the Company

Proficiency in collecting, analyzing, and interpreting complex data

Ability to work through complex talent matters bringing resolution in a calm and professional manner

Ability to listen with patience and respond to high level, controversial issues utilizing good judgement

Ability to use tact and diplomacy in resolving sensitive issues

Ability to prioritize, work independently and time manage work assignments

Ability to develop collaborative and innovative solutions around Employee Relations issues and Practices

Seen as a trusted advisor and demonstrates ability to partner and influence others without direct authority when resolving employee relations matters, using a multi-HR-faceted approach to problem solving

Strong leadership skills to lead and manage others

Demonstrated skills in negotiation, facilitation, and mediation

Experience handling high volume investigations including field investigations

Ability to prepare and present training programs and materials

Ability to coach and develop leaders at all levels on effective employee relations

Travel up to 25%

Preferred Qualifications

Prior experience working in a fast paced and rapidly changing environment

Working knowledge of distribution (warehouse) and transportation operations

Ability to analyze data to identify trends or learning opportunities

Excellent organizational skills and close attention to detail

Experience driving clarity in ambiguous situations

Minimum Years of Experience

7

Travel Requirements

25%

Required Level of Education

Bachelor's Degree

Job FunctionHuman Resources/People

Position TypeExperienced Professionals

Requisition ID2024-17222

Posting Location : LocationUS-GA-Atlanta