City of Ankeny, IA
IT Technician
City of Ankeny, IA, Ankeny, Iowa, United States, 50015
Salary :
$70,972.00 - $95,245.00 Annually
Location :
410 W 1st St, Ankeny
Job Type:
Full Time
Job Number:
00599
Department:
Information Technology Department
Opening Date:
10/04/2024
Closing Date:
11/1/2024 4:00 PM Central
Function
The City of Ankeny is seeking applications for a full-time IT Technician in the IT Department. This position performs work under supervision to assist staff with operation of information technology systems, resolve problems and correct errors related to these systems.
The salary range is
$34.12 - 45.79 per hour
with starting pay up to the midpoint with commensurate experience and qualifications.
The City of Ankeny offers a comprehensive benefits package including:Vacation and Sick LeavePersonal LeaveNine (9) Paid HolidaysHealth/Dental/Life/LTD InsuranceWellness Programs and IncentivesTuition Reimbursement and Continuing Education ProgramsPublic Service Student Loan Forgiveness BenefitDefined Benefits Pension Plan Through IPERSDeferred Compensation PlanVoluntary Insurance Benefit OptionsLongevity Pay
Deadline to apply is Friday, November 1, 2024 at 4:00 pm . Interested candidates should apply online and attach a cover letter, resume, and answer the supplemental questions. Pre-employment drug screen and background check required. Please apply online at
To advance in the hiring process, you must pass a civil service exam to be administered to all qualified applicants. Additional information will be emailed on Friday, November 1, 2024 by 4:30 pm. Please check your email (and junk email) for testing information. Contact HR if you do not receive the testing information.Principal Duties and Responsibilities
Provides support in desktop administration duties including maintaining computer hardware, user software programs, and work with vendor client supportTroubleshoots computer hardware, software, and security issues then implements solutionsHandles computer support requests from staff, answers questions, and provides assistance as needed on hardware and software related to workstations and VoIP operationsDocuments repairs and procedures for client computersMaintains and updates computer documentation, keeps inventory documentation currentPurchases new desktop computers, laptops, tablets, desktop components and replacement partsConfigures, images, deploys, repairs, and maintains staff computers, peripheral devices, and software applicationsSupports specialized Police department and Fire department mobile data computers, tablets, and mobile in car videoSupports public network Library patron desktop computer deploymentsCommunicates and interacts as needed with staff and support vendorsParticipates in training, workshops, and programs relevant to dutiesInspects and keeps computer areas clean, organized, and in good working order at all locationsAssists with client computer printing, network connectivity, and hardware device supportInstalls and configures Microsoft Windows desktop operating system, tests patches, security fixes, and service packs to MS OS and applications
Entry Requirements and Skills
Graduation from a technical school, accredited college or university with a degree in the computer field, or a degree in a closely related field and three years' work experience in supporting computer systems is preferred. Additional technical certifications are beneficial.
Knowledge of standard office procedures and familiarity with current Windows desktop operating system including installing, troubleshooting, and configuring a computer. Ability to understand and carry out oral and written instructions as well as departmental policies and routines; ability to establish and maintain effective working relationships with fellow workers, vendors and the public.
Strong organizational and documentation skills.
WORKING CONDITIONS
Works in office and non-office environments.Performs physical labor moving and installing computer equipment.Must keep regular and reliable attendance at work.PHYSICAL REQUIREMENTS
Must be sighted.Must be able to hear a normal conversation.Must be able to speak clearly at normal rate of conversation.Must be able to lift computers, monitors, printers, and related computer components
The City of Ankeny offers a comprehensive benefits package for regular fulltime employees. The benefits available include vacation, personal days, sick leave, life insurance and AD&D, health and dental insurance, vision insurance, long term disability, retirement, and flexible spending accounts. Other voluntary insurance products are also offered.
Non-Union Fulltime Employees:Vacation:80 hours per year-at hire120 hours per year-after 5 years of service160 hours per year-after 10 years of service200 hours per year-after 15 years of service240 hours per year-after 25 years of service
Personal:Each year on July 1, fulltime employees shall receive 32 hours. The personal leave must be used on or before June 30th of the following year.Hired between July 1 - October 1 - 32 hoursAfter October 1 - before January 1 - 24 hoursAfter January 1 - before April 1 - 16 hours
Sick:8 hours per month after the first 30 days.1600 hours maximum accumulation
Holidays:
9 paid holidaysNew Year's DayMartin Luther King Jr. DayMemorial DayIndepedence DayLabor DayThanksgiving DayThe Friday following ThanksgivingChristmas Eve DayChristmas Day
For more detailed overview of all the City of Ankeny benefits,
01
What level of education do you possess?
CertificateAssociate DegreeBachelor DegreeNone
02
What was your major in college?
03
How many years of work experience do you have in the computer field?
1 - 2 years3 - 4 years5 + years
Required Question
$70,972.00 - $95,245.00 Annually
Location :
410 W 1st St, Ankeny
Job Type:
Full Time
Job Number:
00599
Department:
Information Technology Department
Opening Date:
10/04/2024
Closing Date:
11/1/2024 4:00 PM Central
Function
The City of Ankeny is seeking applications for a full-time IT Technician in the IT Department. This position performs work under supervision to assist staff with operation of information technology systems, resolve problems and correct errors related to these systems.
The salary range is
$34.12 - 45.79 per hour
with starting pay up to the midpoint with commensurate experience and qualifications.
The City of Ankeny offers a comprehensive benefits package including:Vacation and Sick LeavePersonal LeaveNine (9) Paid HolidaysHealth/Dental/Life/LTD InsuranceWellness Programs and IncentivesTuition Reimbursement and Continuing Education ProgramsPublic Service Student Loan Forgiveness BenefitDefined Benefits Pension Plan Through IPERSDeferred Compensation PlanVoluntary Insurance Benefit OptionsLongevity Pay
Deadline to apply is Friday, November 1, 2024 at 4:00 pm . Interested candidates should apply online and attach a cover letter, resume, and answer the supplemental questions. Pre-employment drug screen and background check required. Please apply online at
To advance in the hiring process, you must pass a civil service exam to be administered to all qualified applicants. Additional information will be emailed on Friday, November 1, 2024 by 4:30 pm. Please check your email (and junk email) for testing information. Contact HR if you do not receive the testing information.Principal Duties and Responsibilities
Provides support in desktop administration duties including maintaining computer hardware, user software programs, and work with vendor client supportTroubleshoots computer hardware, software, and security issues then implements solutionsHandles computer support requests from staff, answers questions, and provides assistance as needed on hardware and software related to workstations and VoIP operationsDocuments repairs and procedures for client computersMaintains and updates computer documentation, keeps inventory documentation currentPurchases new desktop computers, laptops, tablets, desktop components and replacement partsConfigures, images, deploys, repairs, and maintains staff computers, peripheral devices, and software applicationsSupports specialized Police department and Fire department mobile data computers, tablets, and mobile in car videoSupports public network Library patron desktop computer deploymentsCommunicates and interacts as needed with staff and support vendorsParticipates in training, workshops, and programs relevant to dutiesInspects and keeps computer areas clean, organized, and in good working order at all locationsAssists with client computer printing, network connectivity, and hardware device supportInstalls and configures Microsoft Windows desktop operating system, tests patches, security fixes, and service packs to MS OS and applications
Entry Requirements and Skills
Graduation from a technical school, accredited college or university with a degree in the computer field, or a degree in a closely related field and three years' work experience in supporting computer systems is preferred. Additional technical certifications are beneficial.
Knowledge of standard office procedures and familiarity with current Windows desktop operating system including installing, troubleshooting, and configuring a computer. Ability to understand and carry out oral and written instructions as well as departmental policies and routines; ability to establish and maintain effective working relationships with fellow workers, vendors and the public.
Strong organizational and documentation skills.
WORKING CONDITIONS
Works in office and non-office environments.Performs physical labor moving and installing computer equipment.Must keep regular and reliable attendance at work.PHYSICAL REQUIREMENTS
Must be sighted.Must be able to hear a normal conversation.Must be able to speak clearly at normal rate of conversation.Must be able to lift computers, monitors, printers, and related computer components
The City of Ankeny offers a comprehensive benefits package for regular fulltime employees. The benefits available include vacation, personal days, sick leave, life insurance and AD&D, health and dental insurance, vision insurance, long term disability, retirement, and flexible spending accounts. Other voluntary insurance products are also offered.
Non-Union Fulltime Employees:Vacation:80 hours per year-at hire120 hours per year-after 5 years of service160 hours per year-after 10 years of service200 hours per year-after 15 years of service240 hours per year-after 25 years of service
Personal:Each year on July 1, fulltime employees shall receive 32 hours. The personal leave must be used on or before June 30th of the following year.Hired between July 1 - October 1 - 32 hoursAfter October 1 - before January 1 - 24 hoursAfter January 1 - before April 1 - 16 hours
Sick:8 hours per month after the first 30 days.1600 hours maximum accumulation
Holidays:
9 paid holidaysNew Year's DayMartin Luther King Jr. DayMemorial DayIndepedence DayLabor DayThanksgiving DayThe Friday following ThanksgivingChristmas Eve DayChristmas Day
For more detailed overview of all the City of Ankeny benefits,
01
What level of education do you possess?
CertificateAssociate DegreeBachelor DegreeNone
02
What was your major in college?
03
How many years of work experience do you have in the computer field?
1 - 2 years3 - 4 years5 + years
Required Question