LogicMonitor
Lead Technical Trainer
LogicMonitor, Austin, Texas, us, 78716
About Us:
We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better every day. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
This position is located in Austin, TX.
Our office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.
LogicMonitor is proud to be an equal opportunity employer. We deeply care about our employees’ well-being, fostering an environment where every individual is valued and respected. We celebrate the diversity of our team and are committed to fostering a culture of inclusivity. Come as you are, be yourself, and let's grow together.
To learn more about life at LogicMonitor, check out our
Careers Page .
What You'll Do:
As the Lead Technical Trainer, you'll be a key part of our growing team, educating employees from companies worldwide on LogicMonitor products and services. You'll create and deliver technical product training for both internal and external audiences. Using your knowledge in training best practices, you'll design world-class on-demand and instructor-led training experiences. Additionally, you'll contribute your expertise to the LogicMonitor Certification program, including developing relevant training materials and certification exams.
Here's a closer look at this key role:
While not a people manager (this role has no direct reports), the Lead Technical Trainer is responsible for providing coaching and mentorship to junior Technical Trainers and Training Engineers; in addition to the following responsibilities:
Deliver, and maintain ongoing training activities in all formats (classroom/virtual/on-demand), both remotely and on-site (as conditions warrant)
Facilitate, manage, and continuously improve training for internal and external audiences
Perform administrative tasks in the Learning Management System (LMS) as necessary
Maintain training schedules
Act as a Subject Matter Expert (SME), content developer, and lead in developing training material & maintaining technical training content, lab exercises, presentations, and accompanying materials
Evaluate training effectiveness with course surveys post-delivery to reassess material development, delivery, or flow to meet future training needs
Work extensively in a cross-functional environment and ensure alignment with Customer Success managers, Instructional Designers, InfoDev writers, Product Managers, and Professional Services.
Maintain LogicMonitor technical knowledge by working closely with Product Management on future releases, product enhancements, and other changes
What You'll Need:
Bachelor's degree or equivalent work experience in technical support, field engineering, or systems administration
6+ years working as a technical instructor within Education Services for an Enterprise software company delivering training content in any format (classroom/virtual/on-demand)
5+ years Linux/Windows/Network administration and operations
3+ years working with cloud platforms and services such as AWS, Azure, and GPC
3+ years experience with monitoring solutions and/or associated protocols (WMI, SNMP, JDBC, HTTP, etc.)
Initially, some travel may be required. This position may require up to 50% travel once global return to work policies relax. (Note - all current training is remote)
Residents of California, click
Here
to view our California Applicant Privacy Notice.
Anticipated Application Close Date: 10/28/2024
#J-18808-Ljbffr
We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better every day. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
This position is located in Austin, TX.
Our office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.
LogicMonitor is proud to be an equal opportunity employer. We deeply care about our employees’ well-being, fostering an environment where every individual is valued and respected. We celebrate the diversity of our team and are committed to fostering a culture of inclusivity. Come as you are, be yourself, and let's grow together.
To learn more about life at LogicMonitor, check out our
Careers Page .
What You'll Do:
As the Lead Technical Trainer, you'll be a key part of our growing team, educating employees from companies worldwide on LogicMonitor products and services. You'll create and deliver technical product training for both internal and external audiences. Using your knowledge in training best practices, you'll design world-class on-demand and instructor-led training experiences. Additionally, you'll contribute your expertise to the LogicMonitor Certification program, including developing relevant training materials and certification exams.
Here's a closer look at this key role:
While not a people manager (this role has no direct reports), the Lead Technical Trainer is responsible for providing coaching and mentorship to junior Technical Trainers and Training Engineers; in addition to the following responsibilities:
Deliver, and maintain ongoing training activities in all formats (classroom/virtual/on-demand), both remotely and on-site (as conditions warrant)
Facilitate, manage, and continuously improve training for internal and external audiences
Perform administrative tasks in the Learning Management System (LMS) as necessary
Maintain training schedules
Act as a Subject Matter Expert (SME), content developer, and lead in developing training material & maintaining technical training content, lab exercises, presentations, and accompanying materials
Evaluate training effectiveness with course surveys post-delivery to reassess material development, delivery, or flow to meet future training needs
Work extensively in a cross-functional environment and ensure alignment with Customer Success managers, Instructional Designers, InfoDev writers, Product Managers, and Professional Services.
Maintain LogicMonitor technical knowledge by working closely with Product Management on future releases, product enhancements, and other changes
What You'll Need:
Bachelor's degree or equivalent work experience in technical support, field engineering, or systems administration
6+ years working as a technical instructor within Education Services for an Enterprise software company delivering training content in any format (classroom/virtual/on-demand)
5+ years Linux/Windows/Network administration and operations
3+ years working with cloud platforms and services such as AWS, Azure, and GPC
3+ years experience with monitoring solutions and/or associated protocols (WMI, SNMP, JDBC, HTTP, etc.)
Initially, some travel may be required. This position may require up to 50% travel once global return to work policies relax. (Note - all current training is remote)
Residents of California, click
Here
to view our California Applicant Privacy Notice.
Anticipated Application Close Date: 10/28/2024
#J-18808-Ljbffr