Houston Methodist
Sr IT Training Specialist - Hybrid
Houston Methodist, Houston, Texas, United States, 77246
At Houston Methodist, the Senior IT Training Specialist position is responsible for planning, developing, analyzing, and leading IT training projects to a wide variety of audiences throughout the hospital system to positively impact and improve the quality of patient care at Houston Methodist. This position works closely with the technical team(s) to fully understand the changes being introduced to IT systems and the new requirements for staff. The Senior IT Training Specialist position works with the project teams to develop training plans including recommending and producing the necessary materials, such as tip sheets, videos, online eLearning, WebEx or other media. This position provides general coaching to end users and administrative support as needed to help improve efficiency and optimize the use of IT systems.Experience supporting Health Information Management (HIM)
PEOPLE ESSENTIAL FUNCTIONSImplements and delivers training to various end users for computer and non-computer training needs throughout the Hospital System using various delivery techniques.Partners collaboratively with stakeholders across the Houston Methodist system to develop training programs and strategies that support and positively impact the delivery of patient care. Meets with operational stakeholders to review curriculum and makes adjustments based on feedback and classroom assessments.Designs, maintains and delivers curriculum including learning objectives, training plans, trainer notes, exercises, handouts, web content, review activities and audio-visual aids, using PowerPoint, Microsoft Word, Captivate and screen capture technologies for e-Learnings.
SERVICE ESSENTIAL FUNCTIONSReviews release notes to understand what changes are being proposed and implemented on a quarterly basis.Performs curriculum review, testing, and regular content updates in association with application build updates to keep support content timely.Keeps learning dashboard content updated and consistently refreshes curriculum as needed for end users. Leads special projects within the training team as assigned.
QUALITY/SAFETY ESSENTIAL FUNCTIONSIdentifies potential projects and training opportunities, and ensures completion. Communicates projected timelines to stakeholders.Collaborates across IT to ensure appropriate communication of changes. Analyzes and problem solves system or workflow challenges.Incorporates appropriate policies and procedures along with approved workflows into training material.Assists end-users with the resolution of hardware, software, training and documentation problems as appropriate.
FINANCE ESSENTIAL FUNCTIONSPerforms gap analyses of projects and training activities. Monitors timelines, scope and budget. Makes recommendations for improvement.Monitors metrics to understand training effectiveness and identify training needs and gaps.
GROWTH/INNOVATION ESSENTIAL FUNCTIONSSupports the development of training long-term tactics, strategies and business/training models.Remains abreast of new educational techniques and technology and incorporates into current training.Proactively manages own professional development and completes My Development Plan.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
EDUCATIONBachelor's degree in education, communications, computer science, nursing, business management or related field or additional four years' experience in addition to minimum experience in lieu of degree
WORK EXPERIENCEFive years of clinical, financial, training or operations experience in a healthcare settingThree years' experience in an IT training roleOne year experience in instructional design
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PEOPLE ESSENTIAL FUNCTIONSImplements and delivers training to various end users for computer and non-computer training needs throughout the Hospital System using various delivery techniques.Partners collaboratively with stakeholders across the Houston Methodist system to develop training programs and strategies that support and positively impact the delivery of patient care. Meets with operational stakeholders to review curriculum and makes adjustments based on feedback and classroom assessments.Designs, maintains and delivers curriculum including learning objectives, training plans, trainer notes, exercises, handouts, web content, review activities and audio-visual aids, using PowerPoint, Microsoft Word, Captivate and screen capture technologies for e-Learnings.
SERVICE ESSENTIAL FUNCTIONSReviews release notes to understand what changes are being proposed and implemented on a quarterly basis.Performs curriculum review, testing, and regular content updates in association with application build updates to keep support content timely.Keeps learning dashboard content updated and consistently refreshes curriculum as needed for end users. Leads special projects within the training team as assigned.
QUALITY/SAFETY ESSENTIAL FUNCTIONSIdentifies potential projects and training opportunities, and ensures completion. Communicates projected timelines to stakeholders.Collaborates across IT to ensure appropriate communication of changes. Analyzes and problem solves system or workflow challenges.Incorporates appropriate policies and procedures along with approved workflows into training material.Assists end-users with the resolution of hardware, software, training and documentation problems as appropriate.
FINANCE ESSENTIAL FUNCTIONSPerforms gap analyses of projects and training activities. Monitors timelines, scope and budget. Makes recommendations for improvement.Monitors metrics to understand training effectiveness and identify training needs and gaps.
GROWTH/INNOVATION ESSENTIAL FUNCTIONSSupports the development of training long-term tactics, strategies and business/training models.Remains abreast of new educational techniques and technology and incorporates into current training.Proactively manages own professional development and completes My Development Plan.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
EDUCATIONBachelor's degree in education, communications, computer science, nursing, business management or related field or additional four years' experience in addition to minimum experience in lieu of degree
WORK EXPERIENCEFive years of clinical, financial, training or operations experience in a healthcare settingThree years' experience in an IT training roleOne year experience in instructional design
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