Service Performance Consultant After-Sales

Job SummaryProvide service drive process consulting to improve financial performance and the customer experience.The service performance consultant will be responsible for performance improvement for dealership service professionals with a focus on Customer Promoter Score and Service Advocacy.The service performance consultant is a primary liaison between the corporation and dealership leadership.They manage their own logistics and market for their consulting sessions.They are Subject Matter Experts (SMEs) helping to develop and deliver process improvements.They answer strategic corporate initiatives and drive that message to the retail side.Support our corporation through their voice and actions at the retail level.Deliver consulting to Service Advisors and Service Managers and Leadership at dealerships on profitability and process.QualificationsMinimum 5 years dealership service or OEM experience.Minimum 10 years of service consulting or fixed operations training.Ability to effectively communicate at the leadership level to drive process improvement.Must be able to communicate effectively to all dealership personnel.Must possess strong administrative and time management skills.Must be self-directed, motivated and enthusiastic.Audi experience preferred

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