GP Strategies
Service Performance Consultant After-Sales
GP Strategies, Houston, Texas, United States, 77246
GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally.
From our global experience working across thousands of projects and initiatives over the past 55 years, we've learned that relationships, business, work, innovation, strategy, and transformation are all about people. And, to put it simply, GP Strategies is about our people - an extensive global network of learning experts.
Job Summary
Provide service drive process consulting to improve financial performance and the customer experience.
The service performance consultant will be responsible for performance improvement for dealership service professionals with a focus on Customer Promoter Score and Service Advocacy.
The service performance consultant is a primary liaison between the corporation and dealership leadership.
Manage their own logistics and market for their consulting sessions.
Act as Subject Matter Experts (SMEs) helping to develop and deliver process improvements.
Answer strategic corporate initiatives and drive that message to the retail side.
Support our corporation through their voice and actions at the retail level.
Deliver consulting to Service Advisors, Service Managers, and Leadership at dealerships on profitability and process.
Qualifications
Minimum 5 years dealership service or OEM experience.
Minimum 10 years of service consulting or fixed operations training.
Ability to effectively communicate at the leadership level to drive process improvement.
Must be able to communicate effectively to all dealership personnel.
Must possess strong administrative and time management skills.
Must be self-directed, motivated, and enthusiastic.
Audi experience preferred.
GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class.
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From our global experience working across thousands of projects and initiatives over the past 55 years, we've learned that relationships, business, work, innovation, strategy, and transformation are all about people. And, to put it simply, GP Strategies is about our people - an extensive global network of learning experts.
Job Summary
Provide service drive process consulting to improve financial performance and the customer experience.
The service performance consultant will be responsible for performance improvement for dealership service professionals with a focus on Customer Promoter Score and Service Advocacy.
The service performance consultant is a primary liaison between the corporation and dealership leadership.
Manage their own logistics and market for their consulting sessions.
Act as Subject Matter Experts (SMEs) helping to develop and deliver process improvements.
Answer strategic corporate initiatives and drive that message to the retail side.
Support our corporation through their voice and actions at the retail level.
Deliver consulting to Service Advisors, Service Managers, and Leadership at dealerships on profitability and process.
Qualifications
Minimum 5 years dealership service or OEM experience.
Minimum 10 years of service consulting or fixed operations training.
Ability to effectively communicate at the leadership level to drive process improvement.
Must be able to communicate effectively to all dealership personnel.
Must possess strong administrative and time management skills.
Must be self-directed, motivated, and enthusiastic.
Audi experience preferred.
GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class.
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