GP Strategies
After-Sales In -Dealership Trainer
GP Strategies, Houston, Texas, United States, 77246
GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally.From our global experience working across thousands of projects and initiatives over the past 55 years, we've learned that relationships, business, work, innovation, strategy, and transformation are all about people. And, to put it simply, GP Strategies is about our people - an extensive global network of learning experts. Additional information can be found at
www.gpstrategies.com .Job Summary
After Sales Trainer will need to facilitate service drive process training in-dealerships along with coaching individual employees on the proper customer treatment.The after sales trainer will be responsible for performance improvement for dealership service professionals with a focus on Customer Promoter Score and Service Advocacy.The trainer is a primary liaison between the corporation and dealership personnel.They manage their own logistics and market for their training sessions.They are Subject Matter Experts (SMEs) helping to develop and deliver our courseware.They answer strategic corporate initiatives and drive that message to the retail side.Support our corporation through their voice and actions at the retail level.Deliver training to Service Advisors and Service Managers at dealerships.Retail Liaison between corporate and dealership.Submit schedules, rosters, activity reports, and expense reports according to performance standards.Ensure dealer certification results.Qualifications
Minimum 5 years dealership service or OEM experience.Minimum 10 years of service training and/or fixed operations training.Ability to effectively facilitate in-dealership training in front of large and small groups.Must be able to knowledgeably handle questions, direct participant activities, and maintain a high energy learning environment for adult participants.Must be able to communicate effectively to all dealership personnel.Must possess strong administrative and time management skills.Must be self-directed, motivated, and enthusiastic.Audi experience preferred.Logistics and Working Conditions
80% travel.Provide training within dealerships and meeting locations.Home office based.Reside within assigned territory.With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature! Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter.GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class.#LI-SV1
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www.gpstrategies.com .Job Summary
After Sales Trainer will need to facilitate service drive process training in-dealerships along with coaching individual employees on the proper customer treatment.The after sales trainer will be responsible for performance improvement for dealership service professionals with a focus on Customer Promoter Score and Service Advocacy.The trainer is a primary liaison between the corporation and dealership personnel.They manage their own logistics and market for their training sessions.They are Subject Matter Experts (SMEs) helping to develop and deliver our courseware.They answer strategic corporate initiatives and drive that message to the retail side.Support our corporation through their voice and actions at the retail level.Deliver training to Service Advisors and Service Managers at dealerships.Retail Liaison between corporate and dealership.Submit schedules, rosters, activity reports, and expense reports according to performance standards.Ensure dealer certification results.Qualifications
Minimum 5 years dealership service or OEM experience.Minimum 10 years of service training and/or fixed operations training.Ability to effectively facilitate in-dealership training in front of large and small groups.Must be able to knowledgeably handle questions, direct participant activities, and maintain a high energy learning environment for adult participants.Must be able to communicate effectively to all dealership personnel.Must possess strong administrative and time management skills.Must be self-directed, motivated, and enthusiastic.Audi experience preferred.Logistics and Working Conditions
80% travel.Provide training within dealerships and meeting locations.Home office based.Reside within assigned territory.With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature! Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter.GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class.#LI-SV1
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