Fessenden Hall Inc.
Inside Sales/Customer Service
Fessenden Hall Inc., Trenton, New Jersey, United States,
Title:
Inside Sales / Customer Service
Fessenden Hall has been in business since 1890, making it a well-established company promising long-term employment. Joining the Fessenden Hall family comes with perks to support you in your personal and professional journey. Experience what being a part of the Fessenden Hall family feels like, with encouragement from your managers and coworkers to live a great life while being supported at work. Many Fessenden Hall employees have been with the company for 20-40 years. Fessenden Hall provides excellent health insurance at a very low cost, 401k, and both short- and long-term disability.
Salary:
Hourly compensation is commensurate with experience.
Benefits:
Company provided medical, dental, life insurance, short-term disability, long-term disability, accidental death and dismemberment, and 401(k).
Reports to:
Inside Sales Manager
Function:
Engage our customers through incoming telephone calls, email, and walk-in inquiries to facilitate product purchases and favorable brand opinions.
Utilize computer database information, Supplier contacts, Operations personnel, Dept. Managers to collect and communicate accurate information back to customers.
Assist with customer counter sales including handling payments and credit card transactions.
Facilitate and follow-up on quotations for non-stock items (special orders).
Solicit orders via telephone from existing customers.
Provide administrative support for assigned Field Sales Representatives.
Responsibilities:
Manage high volume of incoming calls and emails to provide prompt, courteous, and efficient handling of customer orders and inquiries.
Identify, assess, and fulfill customers' needs by building sustainable relationships of trust through open and interactive communication.
Provide assistance to customers and potential customers who come to the sales counter for information.
Support assigned Field Sales Representative with sample requests, expediting orders, and other requests.
Meet or exceed personal/customer service team sales targets and call handling quotas.
Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure customer satisfaction.
Maintain records of significant customer interactions.
Follow communication procedures, guidelines, and policies.
Go the extra mile to engage customers and ensure superior customer service.
Perform additional duties as assigned, such as operating the cash register, credit card machine, and pulling orders.
Participate in company-sponsored educational programs and sales meetings as required.
Overtime work may be required for physical inventory, company meetings, or similar corporate activities.
Requirements:
On-site position.
High School Diploma or better.
Experience in countertop, cabinetry, or related business is an advantage.
Excellent interpersonal and customer service skills.
Basic keyboarding skills.
Basic mathematical skills.
Familiarity with Microsoft Office programs and ability to learn our Agility software.
Ability to multi-task and manage stressful situations calmly and appropriately.
Must pass background check and drug test.
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Inside Sales / Customer Service
Fessenden Hall has been in business since 1890, making it a well-established company promising long-term employment. Joining the Fessenden Hall family comes with perks to support you in your personal and professional journey. Experience what being a part of the Fessenden Hall family feels like, with encouragement from your managers and coworkers to live a great life while being supported at work. Many Fessenden Hall employees have been with the company for 20-40 years. Fessenden Hall provides excellent health insurance at a very low cost, 401k, and both short- and long-term disability.
Salary:
Hourly compensation is commensurate with experience.
Benefits:
Company provided medical, dental, life insurance, short-term disability, long-term disability, accidental death and dismemberment, and 401(k).
Reports to:
Inside Sales Manager
Function:
Engage our customers through incoming telephone calls, email, and walk-in inquiries to facilitate product purchases and favorable brand opinions.
Utilize computer database information, Supplier contacts, Operations personnel, Dept. Managers to collect and communicate accurate information back to customers.
Assist with customer counter sales including handling payments and credit card transactions.
Facilitate and follow-up on quotations for non-stock items (special orders).
Solicit orders via telephone from existing customers.
Provide administrative support for assigned Field Sales Representatives.
Responsibilities:
Manage high volume of incoming calls and emails to provide prompt, courteous, and efficient handling of customer orders and inquiries.
Identify, assess, and fulfill customers' needs by building sustainable relationships of trust through open and interactive communication.
Provide assistance to customers and potential customers who come to the sales counter for information.
Support assigned Field Sales Representative with sample requests, expediting orders, and other requests.
Meet or exceed personal/customer service team sales targets and call handling quotas.
Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure customer satisfaction.
Maintain records of significant customer interactions.
Follow communication procedures, guidelines, and policies.
Go the extra mile to engage customers and ensure superior customer service.
Perform additional duties as assigned, such as operating the cash register, credit card machine, and pulling orders.
Participate in company-sponsored educational programs and sales meetings as required.
Overtime work may be required for physical inventory, company meetings, or similar corporate activities.
Requirements:
On-site position.
High School Diploma or better.
Experience in countertop, cabinetry, or related business is an advantage.
Excellent interpersonal and customer service skills.
Basic keyboarding skills.
Basic mathematical skills.
Familiarity with Microsoft Office programs and ability to learn our Agility software.
Ability to multi-task and manage stressful situations calmly and appropriately.
Must pass background check and drug test.
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