Insight Global
Desktop Support Technician-Onsite
Insight Global, St Louis, Missouri, United States,
is hiring a Desktop Support Technician in our Clayton (St. Louis) office. This is an on-site 5 days a week position. This position requires excellent customer service skills both on the phone and in person. Candidate must be service oriented, able to communicate effectively with all levels of employees, including upper management to include both written and verbal communication skills. The selected candidate will be a self-starter who possess the ability to work independently and as part of a team in addition to taking ownership of his/her assigned office responsibilities.
Target pay between $60-$85K
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
Providing excellent IT customer support for regional office answering phone calls, emails, walk ups, and resolving open ticketsTracking all end-user support activities through the IT Departments systemMaintaining communication with end-user, keeping them informed of issue resolution status for all tickets in the officeIdentifying issues that need additional support and escalating to internal or external resourcesTracking and maintaining inventory of IT equipment in the officeReimaging computers and making repairsManaging new hire setups, including ordering and configuration of equipmentActing as point of contact for outside IT, vendors and office equipmentParticipating in demonstration, testing, configuration, and training of new technologyIdentifying opportunities to improve, automate, or simplify processes or systemsParticipate in a rotating on-call schedule that involves after hours and weekend support
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Target pay between $60-$85K
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Required Skills & Experience
Providing excellent IT customer support for regional office answering phone calls, emails, walk ups, and resolving open ticketsTracking all end-user support activities through the IT Departments systemMaintaining communication with end-user, keeping them informed of issue resolution status for all tickets in the officeIdentifying issues that need additional support and escalating to internal or external resourcesTracking and maintaining inventory of IT equipment in the officeReimaging computers and making repairsManaging new hire setups, including ordering and configuration of equipmentActing as point of contact for outside IT, vendors and office equipmentParticipating in demonstration, testing, configuration, and training of new technologyIdentifying opportunities to improve, automate, or simplify processes or systemsParticipate in a rotating on-call schedule that involves after hours and weekend support
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.