Desktop Support

is hiring a Desktop Support Technician in our Los Angeles office. This is an on-site 5 days a week position. This position requires excellent customer service skills both on the phone and in person. Candidate must be service oriented, able to communicate effectively with all levels of employees, including upper management to include both written and verbal communication skills. The selected candidate will be a self-starter who possess the ability to work independently and as part of a team in addition to taking ownership of his/her assigned office responsibilities. Must be proactive and able to anticipate, analyze and resolve issues under pressure. Job will focus on high level customer service within the technical support field.

Providing excellent IT customer support for regional office answering phone calls, emails, walk ups, and resolving open tickets Tracking all end-user support activities through the IT Departments system Maintaining communication with end-user, keeping them informed of issue resolution status for all tickets in the office Identifying issues that need additional support and escalating to internal or external resources Tracking and maintaining inventory of IT equipment in the office Reimaging computers and making repairs Managing new hire setups, including ordering and configuration of equipment Acting as point of contact for outside IT, vendors and office equipment Participating in demonstration, testing, configuration, and training of new technology Identifying opportunities to improve, automate, or simplify processes or systems Participate in a rotating on-call schedule that involves after hours and weekend support

Target pay between $60-80K

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Advanced knowledge of Windows 10 and Microsoft Office Suite Knowledge of iManage Work 10 Knowledge of video conference solutions a plus A+ and/or Bachelors degree in a Computer related field and two plus years of experience preferred