Kenton County AP
IT Professional - Infrastructure
Kenton County AP, Union, Kentucky, United States, 41091
CLASS SUMMARY:
The purpose of this position is to ensure the IT and Operational Technology (OT) infrastructure (hardware, software, voice and data networks, storage, servers, cloud, mobile and wired telephony) is maintained and works reliably to meet business needs by providing day-to-day operational support for existing infrastructure services and end-user support for those services; completing moderate to complex technical assignments and project based work to promote the effective use of new and existing technology; and mentoring junior infrastructure support staff.
ESSENTIAL DUTIES :
This class specification represents only the core areas of responsibilities; specific position assignments will vary depending on the needs of the department.
OPERATIONS.Serves as technical professional by overseeing a variety of moderately complex analytical and technical assignments; providing subject matter expertise and advice for assigned technology and infrastructure systems; planning, managing, and implementing infrastructure projects and upgrades; and assists in the design and documentation of infrastructure processes, procedures, and standards.Ensures availability of infrastructure services by implementing, monitoring, and supporting servers, storage, telephony and other services and infrastructure software platforms including but not limited to server / client operating systems, reporting platforms, messaging and database services, network configuration, web proxies and other software-based systems.Facilitates management of future problems by preparing clear and concise documentation; maintaining appropriate records of time spent, actions taken, and item status; assisting in designing and documenting infrastructure processes, procedures, and standards; maintaining and preparing system and software documentation; providing training or arranging for vendor training for system users.Ensures infrastructure and data is kept secure by keeping track of assets.Develops operational, installation, configuration, and upgrade documentation for communication systems, hardware, network, security, storage, software, and other computer related systemsCUSTOMER SERVICE.
Provides on site or remote access diagnoses and resolution to hardware and software problems by responding to service desk requests and planned work requests.Manages moderate to complex service requests through resolution or escalation to another team member by performing work in a manner that minimizes disruption to existing business use; works with external suppliers for the ongoing support and maintenance of relevant hardware and software; participates in an on-call rotation with other infrastructure staff; and keeps users at all levels of the organization informed of progress or problem resolution.Works with airlines and other third parties and provides infrastructure support and troubleshooting as neededEscalation point for members of the Information Technology department for issues relating to network infrastructureEnsures effectiveness of infrastructure by performing preventive maintenance work; monitoring a variety of hardware, software, and network systems in the existing information technology infrastructure; diagnosing problems; working with external vendors and KCAB departments; and supporting and backing-up a variety of technologies, business units, and systems.MAINTENANCE.
Ensure availability of infrastructure services by implementing, monitoring and supporting servers, storage, telephony and other services and infrastructure software platforms including but not limited to server / client operating systems, reporting platforms, messaging and database services, network configuration, web proxies and other software based systems.Facilitates the troubleshooting and repair of the entire network and all networked devices.ADMINISTRATION.
Responsible for all contract management activities as documented in KCAB Policy 1014, Contract Management. As the subject matter expert, responsible for all key aspects of contract management ensuring KCAB's interests are represented in any business activities regarding the agreement.Manages contract compliance and resolves issues.BackupsActive directory and related servicesVirtualizationStorageNetworkCloud service providers (CSP)Configuration managementMicrosoft 365Surveillance/CCTV systemOverhead pagingsystem patches/updatesUser provisioning/deprovisioningServes as a member of KCAB's Covered Entity and is responsible for ensuring the privacy and security of Protected Health Information in accordance with the Health Insurance Portability and Accountability Act and KCAB Policy 1040.TEAM EFFORT.
Contributes to team effort by promoting a culture of service and excellence.Performs other duties of a similar nature and level as assigned.
TRAINING AND EXPERIENCE:
Bachelor's degree in Information Technology or a related field to the area of assignment and five years of technology experience supporting IT infrastructure including networks, security, and hardware; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
LICENSING/CERTIFICATIONS:
Maintain Security Identification Display Area (SIDA) clearance.Obtain and maintain position appropriate NIMS & emergency training.KNOWLEDGE OF:
Microsoft Active DirectoryData protection and backupsNetworkingScripting and automationServer and client operating system administrationConfiguration managementStorageVirtualizationPublic cloud service providersMicrosoft 365SKILL IN:
Demonstrated skill in problem resolution and decision making;Demonstrated skill in prioritizing and effectively handling multiple projects;Maintaining confidentiality, privacy and security of protected information;Clearly and effectively communicating, negotiating and advocating, both orally and in writing;Use of a variety of computer-based technologies including word processing and spreadsheets and those specific to job duties;Establishing and maintaining effective, fair, cooperative, collaborative and respectful relationships with internal and external colleagues, peers, work teams and workgroups.ADA AND OTHER REQUIREMENTS:
Positions in this class typically require: climbing, balancing, stooping, kneeling, crouching, reaching, fingering, grasping, standing, walking, talking, hearing, seeing and repetitive motions.
Heavy Work: Exerting up to 10 pounds of force occasionally, and/or up to 50 pounds of force frequently and/or in excess of 20 pounds of force constantly to move objects.
BENEFITS:
Competitive medical, dental, vision and life insurance coverage options. CVGAA offers a $0 premium medical plan option and does not charge a working spouse surcharge. Health Savings Account, Wellness programs and up to $2,500 a year in employer contributions to qualified childcare expenses.Employer and employee contributions to KY Public Pension Authority retirement plan401(k) and 457 optionsGenerous paid time off including 10 holidays a yearEmployee Assistance ProgramTuition Reimbursement and Professional Development programsPerformance Reward Program
Don't meet every requirement?
If you are excited to make a positive impact for our region, but your experience doesn't align perfectly, we encourage you to apply. You may be the right candidate for CVG Airport Authority, whether it be this role or another.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
The purpose of this position is to ensure the IT and Operational Technology (OT) infrastructure (hardware, software, voice and data networks, storage, servers, cloud, mobile and wired telephony) is maintained and works reliably to meet business needs by providing day-to-day operational support for existing infrastructure services and end-user support for those services; completing moderate to complex technical assignments and project based work to promote the effective use of new and existing technology; and mentoring junior infrastructure support staff.
ESSENTIAL DUTIES :
This class specification represents only the core areas of responsibilities; specific position assignments will vary depending on the needs of the department.
OPERATIONS.Serves as technical professional by overseeing a variety of moderately complex analytical and technical assignments; providing subject matter expertise and advice for assigned technology and infrastructure systems; planning, managing, and implementing infrastructure projects and upgrades; and assists in the design and documentation of infrastructure processes, procedures, and standards.Ensures availability of infrastructure services by implementing, monitoring, and supporting servers, storage, telephony and other services and infrastructure software platforms including but not limited to server / client operating systems, reporting platforms, messaging and database services, network configuration, web proxies and other software-based systems.Facilitates management of future problems by preparing clear and concise documentation; maintaining appropriate records of time spent, actions taken, and item status; assisting in designing and documenting infrastructure processes, procedures, and standards; maintaining and preparing system and software documentation; providing training or arranging for vendor training for system users.Ensures infrastructure and data is kept secure by keeping track of assets.Develops operational, installation, configuration, and upgrade documentation for communication systems, hardware, network, security, storage, software, and other computer related systemsCUSTOMER SERVICE.
Provides on site or remote access diagnoses and resolution to hardware and software problems by responding to service desk requests and planned work requests.Manages moderate to complex service requests through resolution or escalation to another team member by performing work in a manner that minimizes disruption to existing business use; works with external suppliers for the ongoing support and maintenance of relevant hardware and software; participates in an on-call rotation with other infrastructure staff; and keeps users at all levels of the organization informed of progress or problem resolution.Works with airlines and other third parties and provides infrastructure support and troubleshooting as neededEscalation point for members of the Information Technology department for issues relating to network infrastructureEnsures effectiveness of infrastructure by performing preventive maintenance work; monitoring a variety of hardware, software, and network systems in the existing information technology infrastructure; diagnosing problems; working with external vendors and KCAB departments; and supporting and backing-up a variety of technologies, business units, and systems.MAINTENANCE.
Ensure availability of infrastructure services by implementing, monitoring and supporting servers, storage, telephony and other services and infrastructure software platforms including but not limited to server / client operating systems, reporting platforms, messaging and database services, network configuration, web proxies and other software based systems.Facilitates the troubleshooting and repair of the entire network and all networked devices.ADMINISTRATION.
Responsible for all contract management activities as documented in KCAB Policy 1014, Contract Management. As the subject matter expert, responsible for all key aspects of contract management ensuring KCAB's interests are represented in any business activities regarding the agreement.Manages contract compliance and resolves issues.BackupsActive directory and related servicesVirtualizationStorageNetworkCloud service providers (CSP)Configuration managementMicrosoft 365Surveillance/CCTV systemOverhead pagingsystem patches/updatesUser provisioning/deprovisioningServes as a member of KCAB's Covered Entity and is responsible for ensuring the privacy and security of Protected Health Information in accordance with the Health Insurance Portability and Accountability Act and KCAB Policy 1040.TEAM EFFORT.
Contributes to team effort by promoting a culture of service and excellence.Performs other duties of a similar nature and level as assigned.
TRAINING AND EXPERIENCE:
Bachelor's degree in Information Technology or a related field to the area of assignment and five years of technology experience supporting IT infrastructure including networks, security, and hardware; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
LICENSING/CERTIFICATIONS:
Maintain Security Identification Display Area (SIDA) clearance.Obtain and maintain position appropriate NIMS & emergency training.KNOWLEDGE OF:
Microsoft Active DirectoryData protection and backupsNetworkingScripting and automationServer and client operating system administrationConfiguration managementStorageVirtualizationPublic cloud service providersMicrosoft 365SKILL IN:
Demonstrated skill in problem resolution and decision making;Demonstrated skill in prioritizing and effectively handling multiple projects;Maintaining confidentiality, privacy and security of protected information;Clearly and effectively communicating, negotiating and advocating, both orally and in writing;Use of a variety of computer-based technologies including word processing and spreadsheets and those specific to job duties;Establishing and maintaining effective, fair, cooperative, collaborative and respectful relationships with internal and external colleagues, peers, work teams and workgroups.ADA AND OTHER REQUIREMENTS:
Positions in this class typically require: climbing, balancing, stooping, kneeling, crouching, reaching, fingering, grasping, standing, walking, talking, hearing, seeing and repetitive motions.
Heavy Work: Exerting up to 10 pounds of force occasionally, and/or up to 50 pounds of force frequently and/or in excess of 20 pounds of force constantly to move objects.
BENEFITS:
Competitive medical, dental, vision and life insurance coverage options. CVGAA offers a $0 premium medical plan option and does not charge a working spouse surcharge. Health Savings Account, Wellness programs and up to $2,500 a year in employer contributions to qualified childcare expenses.Employer and employee contributions to KY Public Pension Authority retirement plan401(k) and 457 optionsGenerous paid time off including 10 holidays a yearEmployee Assistance ProgramTuition Reimbursement and Professional Development programsPerformance Reward Program
Don't meet every requirement?
If you are excited to make a positive impact for our region, but your experience doesn't align perfectly, we encourage you to apply. You may be the right candidate for CVG Airport Authority, whether it be this role or another.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)