Information Technology Systems Support Specialist Level I/II

Seeking an individual to perform a wide range of advanced system support duties in a support desk/applications/desktop/field environment. Candidate would provide effective support for enterprise, client/server, desktop computer systems, network systems and business applications along with providing information technology support to Department of Human Assistance specific applications.

Candidate should have the ability to:•Operate, maintain, and perform repairs on information technology equipment and software.•Perform complex duties related to troubleshooting, configuring, performing diagnostics and assignment specific desktop and network hardware and software issues and respond appropriately to customer service requests•Operate, maintain and perform repairs personal computers and peripherals•Assist with imaging, set up, and deployment for a PC/Laptop telework deployment and monitor upgrade throughout the Department of Human Assistance.•Provide 2nd level help desk support•Lift equipment that weighs up to 50 pounds•Have a valid California Driver's License, Class C

Candidate should have the knowledge of:•Microsoft Operating systems including Windows 10; Windows 11 a plus•Microsoft 365 products•Imaging software and automated imaging processes•Principles and practices of customer service•Principles and practices of troubleshooting computer system hardware and software problems