Smart IMS
Support Desk/Applications Analyst
Smart IMS, Sacramento, California, United States, 95828
Seeking an individual to perform a wide range of advanced system support duties in a support desk/applications/desktop/field environment. Candidate would provide effective support for enterprise, client/server, desktop computer systems, network systems and business applications along with providing information technology support to Department of Human Assistance specific applications.
Candidate should have the ability to: • Operate, maintain, and perform repairs on information technology equipment and software. • Perform complex duties related to troubleshooting, configuring, performing diagnostics and assignment specific desktop and network hardware and software issues and respond appropriately to customer service requests • Operate, maintain and perform repairs personal computers and peripherals • Assist with imaging, set up, and deployment for a PC/Laptop telework deployment and monitor upgrade throughout the Department of Human Assistance. • Provide 2nd level help desk support • Lift equipment that weighs up to 50 pounds • Have a valid California Driver's License, Class C
Candidate should have the knowledge of: • Microsoft Operating systems including Windows 10; Windows 11 a plus • Microsoft 365 products • Imaging software and automated imaging processes • Principles and practices of customer service • Principles and practices of troubleshooting computer system hardware and software problems
Candidate should have the ability to: • Operate, maintain, and perform repairs on information technology equipment and software. • Perform complex duties related to troubleshooting, configuring, performing diagnostics and assignment specific desktop and network hardware and software issues and respond appropriately to customer service requests • Operate, maintain and perform repairs personal computers and peripherals • Assist with imaging, set up, and deployment for a PC/Laptop telework deployment and monitor upgrade throughout the Department of Human Assistance. • Provide 2nd level help desk support • Lift equipment that weighs up to 50 pounds • Have a valid California Driver's License, Class C
Candidate should have the knowledge of: • Microsoft Operating systems including Windows 10; Windows 11 a plus • Microsoft 365 products • Imaging software and automated imaging processes • Principles and practices of customer service • Principles and practices of troubleshooting computer system hardware and software problems