Massachusetts General Physicians’ Organization
Patient Services Coord. III
Massachusetts General Physicians’ Organization, Boston, Massachusetts, us, 02298
Job Description - Patient Services Coord. III (3307956)The Patient Services Coordinator III, under supervision of the Practice Manager, provides primary interface between the patient and providers for
Beacon Hill Primary Care .Patient Check-In and Check Out
Greets all patients and visitors to the clinic in a professional, consistent, timely and respectful manner.Provides information to patients about hospital and practice procedures.Uses Cadence systems to check in each patient and verify demographic and insurance information.Provides each patient with required paperwork and obtains appropriate signatures on billing and various forms.Collects co-payments.Determines and enters status of all patients in appointment scheduling systems (arrive, no show or cancel).Performs all check-in, check-out functions as outlined by MGH/MGPO front desk standards.Calls patients who need to be rescheduled as a result of changes in clinician schedules.Triages complex telephone calls utilizing courteous customer service skills.Communicates appropriately using Epic and Patient Gateway.Provides clinicians with scheduling support and day-to-day support.Tracks all Returned Referrals and communicates to providers.Opens and sorts mail.Billing / Managed Care
Possesses knowledge of HMO, managed care and other third party insurers.Understands financial services and self-pay resources and provides patients with information as needed.Follows clinic policies for reconciling copayment cash.Obtains prior authorizations as necessary.Administrative
Tracks and coordinates appointments related to patient population.Provides administrative support to providers including correspondence on behalf of physician.Actively participates in the “team huddles” as part of the caring role of patients in team-based care.Actively involved in Primary Care practice re-design and process improvement.Assists in training and orientation of new coordinators.Works with leadership on ongoing departmental projects.Monitors the patient waiting area for patient wait time; patient flow and maintains neatness.Works collaboratively with patients, staff, clinicians and managers to determine needs and solve problems.Effectively interacts with diverse population.Performs all other duties that are unit specific and are appropriate to this level of position.Other tasks as assigned.QUALIFICATIONS:High School Diploma or GED required. College education preferred.3-4 years of related experience, preferably in a healthcare setting.Exceptional organizational skills and ability to organize time and priorities effectively, asking for direction when appropriate.Flexibility to handle multiple tasks and deadline pressures.Ability to effectively manage day-to-day operational tasks.Adeptly establish priorities and accommodate changes in priorities.Demonstrates initiative, continually strives to enhance the credibility of department.Takes ownership and responsibility for work and behavior.Ability to solve problems and resolve complex issues on behalf of providers and patients.Ability to conceptualize situations and appropriately seeks guidance and direction.Ability to evaluate all aspects of a situation and independently make appropriate and timely decisions.Excellent interpersonal/communications skills and a good command of English language.Demonstrates exceptional customer service skills.Knowledge of computer applications necessary (word processing, electronic mail, Internet, and other office management systems).Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.Primary Location
MGH 165 Cambridge165 Cambridge StreetJob
Organization
Massachusetts General Hospital (MGH)Schedule
Full-timeStandard Hours: 40Shift
Day JobPosted Shift Description: Mon-Fri. 9AM - 5:30PMEmployee Status
RegularRecruiting Department: MGH Primary Care Beacon Hill
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Beacon Hill Primary Care .Patient Check-In and Check Out
Greets all patients and visitors to the clinic in a professional, consistent, timely and respectful manner.Provides information to patients about hospital and practice procedures.Uses Cadence systems to check in each patient and verify demographic and insurance information.Provides each patient with required paperwork and obtains appropriate signatures on billing and various forms.Collects co-payments.Determines and enters status of all patients in appointment scheduling systems (arrive, no show or cancel).Performs all check-in, check-out functions as outlined by MGH/MGPO front desk standards.Calls patients who need to be rescheduled as a result of changes in clinician schedules.Triages complex telephone calls utilizing courteous customer service skills.Communicates appropriately using Epic and Patient Gateway.Provides clinicians with scheduling support and day-to-day support.Tracks all Returned Referrals and communicates to providers.Opens and sorts mail.Billing / Managed Care
Possesses knowledge of HMO, managed care and other third party insurers.Understands financial services and self-pay resources and provides patients with information as needed.Follows clinic policies for reconciling copayment cash.Obtains prior authorizations as necessary.Administrative
Tracks and coordinates appointments related to patient population.Provides administrative support to providers including correspondence on behalf of physician.Actively participates in the “team huddles” as part of the caring role of patients in team-based care.Actively involved in Primary Care practice re-design and process improvement.Assists in training and orientation of new coordinators.Works with leadership on ongoing departmental projects.Monitors the patient waiting area for patient wait time; patient flow and maintains neatness.Works collaboratively with patients, staff, clinicians and managers to determine needs and solve problems.Effectively interacts with diverse population.Performs all other duties that are unit specific and are appropriate to this level of position.Other tasks as assigned.QUALIFICATIONS:High School Diploma or GED required. College education preferred.3-4 years of related experience, preferably in a healthcare setting.Exceptional organizational skills and ability to organize time and priorities effectively, asking for direction when appropriate.Flexibility to handle multiple tasks and deadline pressures.Ability to effectively manage day-to-day operational tasks.Adeptly establish priorities and accommodate changes in priorities.Demonstrates initiative, continually strives to enhance the credibility of department.Takes ownership and responsibility for work and behavior.Ability to solve problems and resolve complex issues on behalf of providers and patients.Ability to conceptualize situations and appropriately seeks guidance and direction.Ability to evaluate all aspects of a situation and independently make appropriate and timely decisions.Excellent interpersonal/communications skills and a good command of English language.Demonstrates exceptional customer service skills.Knowledge of computer applications necessary (word processing, electronic mail, Internet, and other office management systems).Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.Primary Location
MGH 165 Cambridge165 Cambridge StreetJob
Organization
Massachusetts General Hospital (MGH)Schedule
Full-timeStandard Hours: 40Shift
Day JobPosted Shift Description: Mon-Fri. 9AM - 5:30PMEmployee Status
RegularRecruiting Department: MGH Primary Care Beacon Hill
#J-18808-Ljbffr