Director of Operations

Description:At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. As a member of the Executive Committee, the Director of Operations is a highly visible role with exposure to Senior and Corporate leadership. This position reports to the hotel General Manager.The Director of Operations oversees hotel operations including Front Desk, Housekeeping, Guest Services, Security and Food & Beverage Outlets. Maximizes room revenues & occupancy by analyzing daily status rates & makes adjustments accordingly. Manages large events & ensures high volume occupancy special requirements. Analyzes rate variances, monitors credit reports & maintains close observation of daily house counts. Coordinates major projects such as renovations, capital expenditures, & equipment changes. Conducts weekly Operations meetings, including monthly financial review with subordinate managers & senior hotel directors. Prepares revenue & occupancy forecasting & monitors labor expenses through schedule approval process. Hires, manages & trains subordinate managers & employees.Duties include:Responsible for short and long term planning and the management of the Operations in the front and back of the houseDevelop and recommend the budget, marketing plans and objectives and manages within those approved plansLeading and developing the colleagues of the Rooms and F&B DivisionAbility to assimilate operational statistics quickly and see how they can be used to enhance position of propertyDevelop standards and operating procedures and incentive programs for leadership teamCoach and counsel employees to reflect Hyatt service standards and proceduresHyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.We offer excellent benefits:Medical, Dental and Vision Insurance after only 30 daysFree room nights, Discounted and Friends & Family Room RatesDiscounted F&B when staying at Hyatt Hotels401(k) Retirement Matching Plan (up to 4%)Paid Time Off including new child leave!Highly competitive salaries and incentivesTuition ReimbursementTraining programsComplimentary Employee MealsEmployee Stock Purchase PlanDiscounts at various retailers – Apple, AT&T, Verizon, Headspace and many moreQualifications:Qualifications6 or more years of progressive hotel experience - focused on rooms and F&B division2 or more years in Director of Operations roleDemonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgroundsService oriented style with professional presentations skillsExperience in Room and F&B management ideally in hotelsProven leadership skillsMust possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom lineClear concise written and verbal communication skillsMust be proficient in Microsoft Word and ExcelMust have excellent organizational, interpersonal and administrative skillsPrimary Location: US-VA-ArlingtonOrganization: Hyatt Regency Crystal CityPay Basis: YearlyJob Level: Full-timeJob: Hotel OperationsReq ID: ARL001487Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.