Operations Supervisor (1st Shift)
Knoll, Muskegon, MI, United States
Why join us?
Knoll uses modern design to connect people to their work, their lives, their world. Since 1938, we have been recognized internationally for creating workplace and residential furnishings that inspire, evolve, and endure.
Our purpose is to design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of Knoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows Knoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.
GENERAL PURPOSE
Leads and manages an assigned department to achieve operational objectives (in areas such as safety, product quality, reliability, cost, continuous improvement, and employee morale) that align with and promote the achievement of Operations' and the corporation's business strategy. Achieves results through successful leadership and team development, as well as effective planning, organization, implementation and execution.
ESSENTIAL FUNCTIONS
- 100% Value: Responsible for continuously improving the processes of operations by eliminating the seven forms of waste and creating processes that add 100% value to the customer.
- Continuous Improvement: Responsible for facilitating change by using kaizen as a tool to improve the organization's capability by utilizing people's skill to solve problems proactively and constantly move towards the ideal situation or 'true north'. Responsible for engaging in kaizen activities every day to proactively go after problems with a shop floor focus.
- Professional Challenge/Participation: Responsible for motivating and involving employees in improving processes through creativity, problem solving and learning. This is accomplished through setting expectations, teaching, encouraging, coaching and holding direct labor employees accountable to utilize standardized work to improve operations, as well as, participating in the implementation of improvements through day-by-day kaizen. Solicit employees' ideas for improvement and create a work environment where employees are encouraged to take risks and share their ideas for improvement.
- Pull System: Responsible to create an operation that produces product only to customer demand (takt time) using one-piece-flow.
- Quality: Ensure the team's performance and accountability to zero defects. Responsibilities include identifying and solving department problems that cause poor quality. Must partner with customer service and corporate quality teams to ensure the identification of quality issues and their root causes, as well as, designing and implementing solutions. Must also manage and monitor compliance to HMI quality plan and ISO 9000 certification.
- Recognition/Feedback: Responsible to show appreciation of those individuals and teams that demonstrate outstanding performance, which is directly aligned with the company's Blueprint for Corporate Community. Also responsible for providing timely feedback including formal performance reviews, performance coaching, and discipline.
- Reliability: Ensure 100% on-time delivery of quality products to the customer.
- Safety: Ensure a safe working environment for all employees and visitors. Responsible for the team's safety program, implementation and commitment to 5-S principles, ensuring all safety training and development is completed for all employees, administration of safety policies and procedures, and compliance with all state and federal legislation. Manage and monitor the achievement of corporate and plant environmental goals.
- Shop Floor Focus: Responsible for spending the majority of time directly on the shop floor where the key value-added activities take place, so one can understand the current status of the operation and gain direct input from employees in order to make improvements.
- Staffing/Development: Responsible for employee selection (determining staffing levels & skills required) and training. Also responsible to help employees to develop new skills that will allow them to increase their contribution to the business and improve the processes of the operation.
- Performs additional responsibilities as requested to achieve business objectives.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience
- Minimum of four years successful supervisory experience in an operations environment or at least four years of demonstrated success in a leadership role that has included directing the work of others with proven results.
- Refer to the Operations WTL Career Ladder for further information such as experience/skills requirements and an illustration of typical supervisory responsibility for each level.
Skills and Abilities
- Ability to express ideas effectively (verbally and nonverbal) with well-developed interpersonal and communication skills and demonstrated professionalism
- Adept at resolving conflict in a team environment
- Demonstrated ability to identify and understand issues and make appropriate decisions
- Proficient in ISO quality systems fundamentals and Lean Manufacturing principles
- Ability to effectively use office automation / communication software and tools used in the HMI office environment.
- Critical competencies for this position include integrity and trust, customer orientation, job knowledge, decisiveness, relationship building, effective communication, systemic thinking, future focused, managing and developing talent, flexibility, innovation, and business knowledge.
- Must be able to perform all essential job functions with or without accommodation.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to perform all essential functions of the position with or without accommodations.
Who We Hire?
Simply put, we hire everyone. Knoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We're committed to equal opportunity employment, including veterans and people with disabilities.
MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com.