Technical Customer Manager (TCM) - CNBU Cloud

Technical Customer Manager (TCM) - CNBU Cloud at Micron Technology, Inc. in Boise, Idaho, United States Job Description Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. As a Technical Customer Manager for the Cloud Segment in the Compute and Networking Business Unit (CNBU) you will support Micron's Cloud and Hyperscale data center customers across a comprehensive range of DDR, LPDDR, and HBM based memory products and solutions You will be a primary interface between the customer and Micron internal teams, developing a long-term relationship and serving as a lead project manager for regular communications inclusive of qualifications, issue resolution, and critical outgoing messaging to meet business plans Roles and Responsibilities: + Develop and maintain relationships with key Cloud customers to ensure Micron is a trusted advisor and preferred supplier + Lead the qualification of new product introductions (NPI) at targeted customers and their OEM/ODM partners + Definition and execution of customer qualification plans and schedules + Leading customerconcerns by driving priorities on issue resolution-closure-corrective action + Give technical and business input as it relates to Micron's products and overall business needs + Drive collaboration across segments to ensure timely customer enablement and successful ramp of new products. + Leading regular customer communication, understand customer needs, and drive associated next steps + Ensuring sample requirements are identified and committed to your customer + Provide regular customer updates to Micron management + Work with Micron development and validation teams on the customer qualification process as well as the critical customer requirements + Work closely with Micron Business Development, Program Management, Sales and Field teams to align Micron's product roadmaps with customer needs and business goals Qualifications and Education: + Demonstrated project management skills, executive presentation abilities and customer relationship management experience are key requirements + Minimum 5 years of Memory or related high-tech experience including interaction with sales, customers, engineers and product development teams. Preferably within Memory, Cloud/Hyperscale companies or related field + Understanding of server system architecture, data center design, Memory device design, applications engineer and technical sales + Able to relay technical information to and from the customer verbally and in writing at a professional level + Proven record working with multi-functional teams and communicating customer impacts and tradeoffs. + A strong, driven personality who can work as an advocate for the customer within the engineering teams + Experience with success in strategic customer engagement with a broad-based understanding of the memory industry. + College degree or higher in engineering, computer science, or business/marketing coupled with significant technical experience + Travel up to 10%-20% may be required The US base salary range that Micron Technology estimates it could pay for this full-time position is: $116,500.00 - $263,000.00 Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries of the position across all US locations. Within the range, individual pay is determined by work location and additional job-related factors, including knowledge, skills, experience, tenure and relevant education or training. The pay scale is subject to change depending on business needs. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Additional compensation may include benefits, discretionary bonuses and equity. As a world leader in the semiconductor industry, Micron is dedicated to your personal wellbeing and professional growth. Micron benefits are designed to help you stay well, provide peace of mind and help you prepare for the future. We offer a choice of medical, dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget. Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave. Additionally, Micron benefits include a robust paid time-off program and paid holidays. For additional information regarding the Benefit programs available, please see the Benefits Guide posted on /careers/benefits . Micron is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. To learn about your right to work click here. (To learn more about Micron, please visit /careers US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron's People Organization at or 1-800-336-8918 (select option #3) Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards. Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron. To view full details and how to apply, please login or create a Job Seeker account