Payoneer
Enterprise Client Success Manager
Payoneer, New York, New York, us, 10261
Enterprise Client Success Manager, New York, NY (Hybrid)
Build Your Career | Have Fun | Make a Difference
Payoneer's mission is to empower businesses to
go beyond
- beyond borders, limits and expectations. In today's digital world, Payoneer enables any business of any size from anywhere to access new economic opportunities by making it possible to transact as easily globally as they do locally.
Payoneer's digital payments platform streamlines global commerce for millions of small businesses, marketplaces and enterprises from over 200 countries and territories. Leveraging robust technology, compliance, operations and banking infrastructure, Payoneer delivers a suite of services that includes cross-border payments, working capital, tax solutions and risk management. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world's leading brands like Airbnb, Amazon, Google and Upwork, Payoneer makes global commerce easy and secure.
We're looking for a commercially minded self-starting
Enterprise Client Success Manager
who can operate in a fast-paced environment to grow new and existing accounts. The ideal candidate is comfortable with technology products and services, possesses the ability to convey complex technical concepts to non-technical stakeholders, and has a proven track record of success managing executive and C-level relationships at large and dynamic corporations.
This role will be based in our New York, NY office.
What you'll do:Deliver on company's KPIs for managed accounts which include annual retention objectives and growth objectivesDevelop and nurture relationships with key client stakeholders including C-Suite and senior management while understanding client's strategic initiatives and decision-making process.Maintain and grow revenue through strategic business plan creation, consultative selling, and development of upsell and cross-sell opportunitiesNegotiate contract extensions, pricing, and work collaboratively with internal stakeholders to execute on revenue goals and objectivesInterpret data (market data, competitive data, proprietary data, and client supplied data) to include in data-driven decision-making process and to create a clear view on status of clientConduct business reviews with clients to track against both Payoneer and clients KPIs and prioritize plans to achieve objectives.Identify potential new products/services and supply inputs to product and R&D teams to place on roadmap to serve clients with a long-term viewSupport close collaboration between Enterprise Client Success, Sales, Legal, Finance, Marketing, Innovation and Product Managers to develop solutions and advice (e.g. legal/regulatory)Be a steward to resolve operational issues that may be affecting the client by working with technical teams to drive resolution on behalf of clientWhat we're looking for:
4+ years of experience in a client-facing role in payments firm, fintech space, or in a financial institutionGlobal payouts experience preferredAbility to work with cross-functional teams including sales/bd, finance, marketing, risk, customer care, legal, product, professional services and complianceExpert communicator who is motivated to own all aspects of the client relationship and be the client's advocate within PayoneerCreative problem solver with the ability to think out of the box but also to know how to plan, prioritize, and execute on strategies to meet client needs and revenue goalsBusiness planning and commercial management skillsProactive, value-based relationship-building skillsData-driven and analytical mindsetSuccessful track records of achieving commercial targetsAble to travel to clientsWhat we offer:
Outstanding medical, dental, and vision insurance (individual plan 100% covered) HSA and FSA401K with employer matchEmployee Stock Purchase Plan (ESPP)Fitness/Wellness reimbursementGenerous PTO, paid holidays, and parental leaveLearning and development opportunitiesFlexible work from home scheduleVolunteer activitiesFun office culture with supportive leadership
Join the Payoneer Family - check out
Our Values
and apply today!
Payoneer is committed to fostering a diverse and inclusive workplace. Payoneer is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you are interested in applying for employment with Payoneer and need special assistance or an accommodation to use our website or to apply for a position, please email RecruitmentUS@payoneer.com. Determinations on requests for reasonable accommodation are made on a case-by-case basis.
In accordance with New York City Law, below is the annual base salary range for this position. Actual annual base salary is based on, but not limited to: experience, education, professional licenses, location and business needs. The position is eligible for health insurance, disability insurance, life insurance, 401k plan, paid-time off, and sick (and where applicable safe) leave. This position is also eligible for a discretionary year-end bonus.
The annual base salary range for this position is: $120,000 - $140,000.
#LI-JE1
#LI-Hybrid
Build Your Career | Have Fun | Make a Difference
Payoneer's mission is to empower businesses to
go beyond
- beyond borders, limits and expectations. In today's digital world, Payoneer enables any business of any size from anywhere to access new economic opportunities by making it possible to transact as easily globally as they do locally.
Payoneer's digital payments platform streamlines global commerce for millions of small businesses, marketplaces and enterprises from over 200 countries and territories. Leveraging robust technology, compliance, operations and banking infrastructure, Payoneer delivers a suite of services that includes cross-border payments, working capital, tax solutions and risk management. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world's leading brands like Airbnb, Amazon, Google and Upwork, Payoneer makes global commerce easy and secure.
We're looking for a commercially minded self-starting
Enterprise Client Success Manager
who can operate in a fast-paced environment to grow new and existing accounts. The ideal candidate is comfortable with technology products and services, possesses the ability to convey complex technical concepts to non-technical stakeholders, and has a proven track record of success managing executive and C-level relationships at large and dynamic corporations.
This role will be based in our New York, NY office.
What you'll do:Deliver on company's KPIs for managed accounts which include annual retention objectives and growth objectivesDevelop and nurture relationships with key client stakeholders including C-Suite and senior management while understanding client's strategic initiatives and decision-making process.Maintain and grow revenue through strategic business plan creation, consultative selling, and development of upsell and cross-sell opportunitiesNegotiate contract extensions, pricing, and work collaboratively with internal stakeholders to execute on revenue goals and objectivesInterpret data (market data, competitive data, proprietary data, and client supplied data) to include in data-driven decision-making process and to create a clear view on status of clientConduct business reviews with clients to track against both Payoneer and clients KPIs and prioritize plans to achieve objectives.Identify potential new products/services and supply inputs to product and R&D teams to place on roadmap to serve clients with a long-term viewSupport close collaboration between Enterprise Client Success, Sales, Legal, Finance, Marketing, Innovation and Product Managers to develop solutions and advice (e.g. legal/regulatory)Be a steward to resolve operational issues that may be affecting the client by working with technical teams to drive resolution on behalf of clientWhat we're looking for:
4+ years of experience in a client-facing role in payments firm, fintech space, or in a financial institutionGlobal payouts experience preferredAbility to work with cross-functional teams including sales/bd, finance, marketing, risk, customer care, legal, product, professional services and complianceExpert communicator who is motivated to own all aspects of the client relationship and be the client's advocate within PayoneerCreative problem solver with the ability to think out of the box but also to know how to plan, prioritize, and execute on strategies to meet client needs and revenue goalsBusiness planning and commercial management skillsProactive, value-based relationship-building skillsData-driven and analytical mindsetSuccessful track records of achieving commercial targetsAble to travel to clientsWhat we offer:
Outstanding medical, dental, and vision insurance (individual plan 100% covered) HSA and FSA401K with employer matchEmployee Stock Purchase Plan (ESPP)Fitness/Wellness reimbursementGenerous PTO, paid holidays, and parental leaveLearning and development opportunitiesFlexible work from home scheduleVolunteer activitiesFun office culture with supportive leadership
Join the Payoneer Family - check out
Our Values
and apply today!
Payoneer is committed to fostering a diverse and inclusive workplace. Payoneer is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you are interested in applying for employment with Payoneer and need special assistance or an accommodation to use our website or to apply for a position, please email RecruitmentUS@payoneer.com. Determinations on requests for reasonable accommodation are made on a case-by-case basis.
In accordance with New York City Law, below is the annual base salary range for this position. Actual annual base salary is based on, but not limited to: experience, education, professional licenses, location and business needs. The position is eligible for health insurance, disability insurance, life insurance, 401k plan, paid-time off, and sick (and where applicable safe) leave. This position is also eligible for a discretionary year-end bonus.
The annual base salary range for this position is: $120,000 - $140,000.
#LI-JE1
#LI-Hybrid