VDOT Business Analyst 4

.Serve as Change Coordinator ,Monitoring the End to End Change Management process to assess, control and track RFCs. Assist with Supporting the CM Tool and monitoring the Configuration Management process.Process Normal, Standard, Emergency, RFCs by working with ITD Developers, DBAs/SE, Managers and executives regarding Change Management process. Monitoring the End to End CM process to assess, control and track RFCs. Provide user support to Change Management Tool Users by creating training plans, requirements, knowledge transfer, and other CM system changes. Provide support for the Ivanti Upgrade Projects. Write and manage diverse documentation: presentations, impact analysis, implementation plans, training plans, policies and procedures, traceability and RACI documents, user manuals, risk assessments, communication, release management, and other on-demand documentation. Create and Manage Communication Distribution. Facilitate change announcements, gather reporting metrics and creating BI reports, create and manage Change flowcharts and process maps to illustrate the CM end-to-end processes. Assist with the management of the Configuration Management Database (CMDB) including facilitating audits. Required/Desired Skills Skill Required /Desired Amount of exp in years Candidate Experience Experience Delivering Business and Systems Analyst Artifacts Required 10 Must have exceptional written and oral communication skills Required 10 Experience with Ivanti Service Manager or Change Management tool(i.e. ServiceNow) Highly desired 2 Familiar with ITIL framework and processes Highly desired 2 Experience with Power BI Required 2 Experience with SharePoint Required 2 Experience with Microsoft Office Required 5 Experience with Visio Highly desired 2 Experience with Creating Training Materials Highly desired 2 Questions No. Question Candidate Answer Question1 Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment? Question2 Please list candidate's email address.