End User Support Analyst IV

Responsibilities:Under minimal supervision, provide information systems level 1, 2 and 3 technical support to the end user community.Troubleshoots and resolves hardware, software and user problems as they arise.Manages incidents (tickets) from beginning to end.Participates in the resolution of chronic problems and/or other technical projects as assigned.Install new, expands existing and configures operating systems, software applications, utilities and service packs based on end user needs.Perform software and hardware upgrades, routine maintenance, and monitoring.Tests new software operating systems, upgrades and applications prior to implementing into production.May train users in use of equipment and software.May participate in projects as a project team member.Update Remedy in a timely manner.Qualifications:

Experience supporting Windows operating systemsExperience managing large PC environment preferredHave broad expertise in computer software applications, desktop systems and networks.Good technical, analytical, problem solving, communication, and customer service skills.

Required Skills : Desktop SupportAdditional Skills :

End User Support ManagerThis is a high PRIORITY requisition. This is a PROACTIVE requisition