NetSteady
Voice Network Engineer
NetSteady, Columbus, Ohio, United States, 43224
Voice Network Engineer
Application Deadline:
31 October 2024
Department:
Engineering
Employment Type:
Full Time
Location:
Columbus, Ohio
Compensation:
$100,000 - $120,000 / year
Description
NetSteady is a well-established technology operator dedicated to the delivery of voice, video, and data services to clients large and small. We offer a fun and fast-paced work environment that values independence, creativity, and community involvement. We are nationally known for designing and operating networks that other technology companies cannot.
As the VoIP Engineer, you will be an integral part of NetSteady's operations. This position will oversee and/or perform the majority of project and network administration duties on behalf of NetSteady's clients. This is a perfect role for someone with comprehensive technical management experience.
Key Responsibilities
Ensure optimal and reliable performance of telecommunications and VoIP systems, including call center systems, voicemail, fax over IP, network infrastructure, and telecom expense management.
As a key member of our IT team, you will be responsible for the setup, configuration, and management of our Microsoft Teams voice environment. To be successful in this role, you must have a comprehensive understanding of Microsoft Teams voice platform, as well as experience in deploying, managing, andtroubleshooting Teams voice services.
Skills, Knowledge and Expertise•Manage full life cycle of telecommunications systems: Cisco Unified Communications Manager(CUCM), as well as peripheral collaboration and mobility infrastructure (install, maintain, integrate, upgrade, etc.)•Provide Tier 2 technical support for voice-related issues, and maintain voice communication systems, including VoIP, unified messaging, and teleconferencing•Familiar with telecommunication technologies•Experience in Microsoft Teams, Microsoft 365, and PowerShell•Able to deploy and configure Microsoft Teams Phone with PSTN connectivity through Direct Routing•Configure, deploy, and manage Teams-certified devices, audio/video conferencing, telephones, and voice migration.•Collaborate with telephony providers and third-party vendors to enable advanced voice features in Microsoft Teams and works with administrators for other workloads, including networking, identity, licensing, security, and compliance•Experience developing and maintaining call flows, IVR scripts, and routing strategies with NICE CX One and/or EngHouse•Support MDM solutions - Microsoft InTune•Participate in planning and implementing upgrades and migrations of voice communication systems
Application Deadline:
31 October 2024
Department:
Engineering
Employment Type:
Full Time
Location:
Columbus, Ohio
Compensation:
$100,000 - $120,000 / year
Description
NetSteady is a well-established technology operator dedicated to the delivery of voice, video, and data services to clients large and small. We offer a fun and fast-paced work environment that values independence, creativity, and community involvement. We are nationally known for designing and operating networks that other technology companies cannot.
As the VoIP Engineer, you will be an integral part of NetSteady's operations. This position will oversee and/or perform the majority of project and network administration duties on behalf of NetSteady's clients. This is a perfect role for someone with comprehensive technical management experience.
Key Responsibilities
Ensure optimal and reliable performance of telecommunications and VoIP systems, including call center systems, voicemail, fax over IP, network infrastructure, and telecom expense management.
As a key member of our IT team, you will be responsible for the setup, configuration, and management of our Microsoft Teams voice environment. To be successful in this role, you must have a comprehensive understanding of Microsoft Teams voice platform, as well as experience in deploying, managing, andtroubleshooting Teams voice services.
Skills, Knowledge and Expertise•Manage full life cycle of telecommunications systems: Cisco Unified Communications Manager(CUCM), as well as peripheral collaboration and mobility infrastructure (install, maintain, integrate, upgrade, etc.)•Provide Tier 2 technical support for voice-related issues, and maintain voice communication systems, including VoIP, unified messaging, and teleconferencing•Familiar with telecommunication technologies•Experience in Microsoft Teams, Microsoft 365, and PowerShell•Able to deploy and configure Microsoft Teams Phone with PSTN connectivity through Direct Routing•Configure, deploy, and manage Teams-certified devices, audio/video conferencing, telephones, and voice migration.•Collaborate with telephony providers and third-party vendors to enable advanced voice features in Microsoft Teams and works with administrators for other workloads, including networking, identity, licensing, security, and compliance•Experience developing and maintaining call flows, IVR scripts, and routing strategies with NICE CX One and/or EngHouse•Support MDM solutions - Microsoft InTune•Participate in planning and implementing upgrades and migrations of voice communication systems