Insight Global
Tier II Help Desk
Insight Global, Sarasota, Florida, United States, 34243
Insight Global is seeking an individual with a strong IT Help Desk background to assist with a PC refresh project and a windows 11 upgrade. In this role, this candidate will be assisting with both projects plus handling advanced IT service requests and all escalations across the organization. This candidate should be able to handle and provide assistance to employees regarding their use of computer hardware and software and be fielding tickets via phone, email, and in person.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Dental IT Help Desk expPreferred Certifications: CompTIA A+ / CompTIA Network+/MCSEExperience managing Microsoft Hyper-V environmentExperience with Dental X-Ray / Imaging systems (with a focus on how these systems integrate with the workstation and the dental practice management software)Experience with Cisco Meraki preferredHigh School Diploma/GED3-5 Years of IT support services expProficiency in internetworking, TCP/IP, routing/switching, wireless networks, VPNs, network diagnostics, management and troubleshootingWorking knowledge of core Internet protocols including TCP/IP, DNS, FTP, etc.Experience with Microsoft Windows 2012R2, and 2016 server environments including installation, configurationActive Directory
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Dental IT Help Desk expPreferred Certifications: CompTIA A+ / CompTIA Network+/MCSEExperience managing Microsoft Hyper-V environmentExperience with Dental X-Ray / Imaging systems (with a focus on how these systems integrate with the workstation and the dental practice management software)Experience with Cisco Meraki preferredHigh School Diploma/GED3-5 Years of IT support services expProficiency in internetworking, TCP/IP, routing/switching, wireless networks, VPNs, network diagnostics, management and troubleshootingWorking knowledge of core Internet protocols including TCP/IP, DNS, FTP, etc.Experience with Microsoft Windows 2012R2, and 2016 server environments including installation, configurationActive Directory