Coupa Software
Senior Deskside Executive Support, IT Services
Coupa Software, Ann Arbor, Michigan, us, 48113
Coupa makes companies operate smarter and grow faster. Our leading AI-driven platform connects and optimizes sourcing, purchasing, supply chains, and financial management. More than 3,000 global organizations large and small trust Coupa to transform operating margins, increase efficiencies and growth, optimize cash, and reduce risk.
Coupa Software is seeking an Executive Support professional to provide exceptional, high quality and professional IT support to Coupa Executive Leadership. The primary responsibility of this role is to provide a "White Glove" experience to our executives to ensure their technology needs are met and that they remain highly productive.
What you will do:
Advocating for the technology needs of the executive teamLiaison between the Executives and IT stakeholder and coordinating changes that impact the executive team and reviewing communicationsSupport provisioning and deprovisioning of hardware, software and accountsTroubleshoot, install and maintain hardware/peripherals and software issuesEnsure executive devices comply with IT Security guidelinesProvide scheduled and after-hours support, including off-site support for meetings and conferences.Provide onsite (office) and remote support for IT related issues as neededTravel with the CEO to provide necessary IT support.Keep abreast with industry shifts and of advancements in technology related to the executive's needsMaintain AV hardware and assist on keeping the Zoom service in an optimal operational orderFacilitate execution of planned events by setting up audio-visual equipment, troubleshooting technical issues, and ensuring a successful meetingMaintain IT Asset database and stock managementManage end-user devices (macOS, Windows, iOS, and Android) using endpoint management tools.What you will bring to Coupa:
5-7 years of executive support experience and demonstrated high-level interpersonal skillsB. S. in Computer Science or equivalent IT experienceProblem-Solving and Decision-Making: Offer solutions to technical and logistical issues, and make decisions that align with the executive's prioritiesFlexibility and Availability: Be responsive to requests outside normal business hours, and adapt to changing schedules and prioritiesStrong fundamentals in mobile (iOS/Android), macOS, Windows and printer managementExtensive knowledge of home office network systemsStrong ticketing system experience (e.g. Fresh Service, Service Now, Zendesk)Strong knowledge and experience supporting SaaS Collaboration tools (e.g. Microsoft Office 365, Google Workspace, Zoom, Slack)Hands on experience with Azure AD, Active Directory, Okta and Group Policy and endpoint management solutions (e.g. MS Intune, Jamf, WorkspaceOne, ManageEngine)Familiar with setup and troubleshooting of conference room equipment (examples below): Zoom, Neat equipment, Poly Equipment, DTEN Equipment, MacOS and Windows OSExemplary communications skills to work with Coupa executivesExperience with working with a mix of local & globally distributed teamsWillingness to travel at a moments noticeAbility to handle high-pressure situations with grace and professionalismEmpathy for end users and a passion for frictionless user experience
#LI-TC1
At Coupa, we're building a great company that is laser-focused on three core values:
ensuring customer success
with an obsessive and unwavering commitment to making customers successful,
focusing on results
with a relentless focus on delivering results through innovation and having a bias for action, and
striving for excellence
with our commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.
At Coupa, we have a solid and innovative team dedicated to improving the spend management processes of today's dynamic businesses. We celebrate diversity and recognize its value to our customers and employees. Coupa is proud to be an equal-opportunity workplace and affirmative-action employer. Learn more about our commitment to fostering diversity, equity and inclusion at Coupa here. All qualified applicants will receive consideration for employment regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law.
Please be advised that inquiries or resumes from recruiters will not be accepted. By submitting your application, you acknowledge that you have read Coupa's Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.
Coupa Software is seeking an Executive Support professional to provide exceptional, high quality and professional IT support to Coupa Executive Leadership. The primary responsibility of this role is to provide a "White Glove" experience to our executives to ensure their technology needs are met and that they remain highly productive.
What you will do:
Advocating for the technology needs of the executive teamLiaison between the Executives and IT stakeholder and coordinating changes that impact the executive team and reviewing communicationsSupport provisioning and deprovisioning of hardware, software and accountsTroubleshoot, install and maintain hardware/peripherals and software issuesEnsure executive devices comply with IT Security guidelinesProvide scheduled and after-hours support, including off-site support for meetings and conferences.Provide onsite (office) and remote support for IT related issues as neededTravel with the CEO to provide necessary IT support.Keep abreast with industry shifts and of advancements in technology related to the executive's needsMaintain AV hardware and assist on keeping the Zoom service in an optimal operational orderFacilitate execution of planned events by setting up audio-visual equipment, troubleshooting technical issues, and ensuring a successful meetingMaintain IT Asset database and stock managementManage end-user devices (macOS, Windows, iOS, and Android) using endpoint management tools.What you will bring to Coupa:
5-7 years of executive support experience and demonstrated high-level interpersonal skillsB. S. in Computer Science or equivalent IT experienceProblem-Solving and Decision-Making: Offer solutions to technical and logistical issues, and make decisions that align with the executive's prioritiesFlexibility and Availability: Be responsive to requests outside normal business hours, and adapt to changing schedules and prioritiesStrong fundamentals in mobile (iOS/Android), macOS, Windows and printer managementExtensive knowledge of home office network systemsStrong ticketing system experience (e.g. Fresh Service, Service Now, Zendesk)Strong knowledge and experience supporting SaaS Collaboration tools (e.g. Microsoft Office 365, Google Workspace, Zoom, Slack)Hands on experience with Azure AD, Active Directory, Okta and Group Policy and endpoint management solutions (e.g. MS Intune, Jamf, WorkspaceOne, ManageEngine)Familiar with setup and troubleshooting of conference room equipment (examples below): Zoom, Neat equipment, Poly Equipment, DTEN Equipment, MacOS and Windows OSExemplary communications skills to work with Coupa executivesExperience with working with a mix of local & globally distributed teamsWillingness to travel at a moments noticeAbility to handle high-pressure situations with grace and professionalismEmpathy for end users and a passion for frictionless user experience
#LI-TC1
At Coupa, we're building a great company that is laser-focused on three core values:
ensuring customer success
with an obsessive and unwavering commitment to making customers successful,
focusing on results
with a relentless focus on delivering results through innovation and having a bias for action, and
striving for excellence
with our commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.
At Coupa, we have a solid and innovative team dedicated to improving the spend management processes of today's dynamic businesses. We celebrate diversity and recognize its value to our customers and employees. Coupa is proud to be an equal-opportunity workplace and affirmative-action employer. Learn more about our commitment to fostering diversity, equity and inclusion at Coupa here. All qualified applicants will receive consideration for employment regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law.
Please be advised that inquiries or resumes from recruiters will not be accepted. By submitting your application, you acknowledge that you have read Coupa's Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.