IT Support Analyst

A client of Insight Globals is looking for an IT Support Analyst to join their team in Wilmington, DE. This primary responsibility of the candidate will be taking phone calls from a phone queue, answering chats, and working the unassigned queue. Customer service, excellent communication and technical troubleshooting skills are paramount for success in this role. There are two shifts available: 7 AM - 3:30 PM and 11:30 AM -8 PM.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Required Skills & Experience4+ years of experience resolving end uhardware and software issues in an IT environment. Active Directory experience (add/remove u , moving profiles, terminating user profiles, locate Bit Locker code in AD) Ticketing experience (prefer ServiceNow) Excellent customer service skills. Strong verbal and written communication along with multi-tasking skills (handling high volume of requests via ticketing and chat systems - must be able to prioritize tasks) Nice to Have Skills & ExperienceBasic troubleshooting experience with: Outlook, O365, Microsoft Teams, WebEx, Cisco Any Connect (VPN)/ Windows 10/11, Intune, Software installs, Blue Screen of death (BSOD) Remote troubleshooting experience or "remoting in" using SCCM, Citrix, Screenmeet Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.