Bilingual Help Desk Technician

Bilingual Help Desk Technician - Full-Time Opportunity - On-site in Austell, GAAs a Help Desk Technician your main focus is to assist employees with technical support and troubleshooting for their computer hardware and software issues. You will also maintain user accounts, complete new computer set ups and install/configure/maintain different hardware (PC, tablet, phone, printer, etc) and software/operating systems. There will also be times where you will assist with network and service maintenance.Primary ResponsibilitiesRespond to end user requests via phone, email, ticketing system, or in personInstalls, configures, and maintains hardware (PC, tablet, phone, printer, scanner, fax, copier, etc)Installs, configures, and maintains software and operating systemsAdministers workstation assets by tracking computer equipment and installed softwareEnd user training as requiredCreate/Update/Delete user accountsAssists Network Administrator with network and server maintenanceMonitors and maintains applications and hardwareMonitors and maintain server and network backupsGather and respond to feedback from end user surveysDocument procedures for IT and end usersDocument work orders and keep users up-to-date on their casesGenerate reports on tickets, assets, accounts, etc. as requiredWho We Are Looking ForTo be successful in this position you should have a working knowledge of TCP/IP networks, PCs and their components, Active Directory, group policy, NTFS security, and common software applications. You should possess a strong sense of urgency and desire to provide superior customer service. The ability to take direction and work with minimal supervision is required for this position as well.Education/ExperienceHigh school diploma or equivalent preferred.Required Qualifications/SkillsBilingual abilities - read, write, and speak SpanishExcellent verbal and written communication skills for technical and non-technical audiencesExcellent customer services skillsExcellent technical problem solving skills and the ability to understand complex and abstract conceptsA general knowledge of common software applications such as Word, Excel, PowerPoint, Outlook, Ghost, Symantec Endpoint Protection, etc.A good working knowledge of voice and data cables, jacks, and patch panelsA good general knowledge of TCP/IP networks and basic services used such as DNS, DHCP, SMB, FTP, etc.Working knowledge of Active Directory, group policy, NTFS securityWorking knowledge of PCs and their components. Dell and Lenovo are most relevant, but knowledge of any other brand is acceptable.Ability to analyze problems and solve them through your own research and by drawing your own conclusions.Excellent judgement within given parameters. For example, when to recommend repairing a PC instead of replacing a PC.Compensation:$__22__/hr to $__28___/hr.Exact compensation may vary based on several factors, including skills, experience, and education.Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.