Insight Global
Help Desk Analyst
Insight Global, Columbia, Missouri, United States, 65201
Insight Global is looking to add a Help Desk Analyst to our client's team in the Columbia, MO area. This is a tier 1 position that will be responsible for assisting internal employees and subcontractors with equipment set ups, returns, and equipment trouble shooting needs. Daily, this person will be expected to handle 20-30 tickets, 7:30-11 being there busiest time of the day answering service calls. This person will also be expected to multi task while assisting employees with issues such as entering data into excel, responding to emails, running reports to see what licenses need to be removed or assigned to computers or user accounts, and shipping out equipment. The other portion of the day consists of assembling 20+ laptops a day for new employees and leading Zoom calls with subcontractors on how to set up their equipment before their first day. This is a hybrid role, 3- 4 days on site with some flexibility.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Experience supporting VMWare and VDI
Servicenow experienceBachelors Degree completed or in pursuit of Bachelors
1+ years of experience as a Help Desk Analyst
MS Office Suite experience (ability to manipulate data within Excel)
Experience supporting a ticketing system (ideally servicenow)
Strong communication skills and ability and interest in communicating with end users
Active directory experience
Desktop support experience
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Experience supporting VMWare and VDI
Servicenow experienceBachelors Degree completed or in pursuit of Bachelors
1+ years of experience as a Help Desk Analyst
MS Office Suite experience (ability to manipulate data within Excel)
Experience supporting a ticketing system (ideally servicenow)
Strong communication skills and ability and interest in communicating with end users
Active directory experience
Desktop support experience