Hidalgo Co.
CIJS Support Specialist I
Hidalgo Co., Edinburg, Texas, us, 78540
Salary:
$43,020.00 Annually
Location :
Edinburg, TX
Job Type:
Regular Full Time
Job Number:
2024-02399
Department:
INFORMATION TECHNOLOGY
Opening Date:
07/29/2024
Closing Date:
Continuous
Work Hours::
8AM - 5PM
Status::
External Advertisement
Open Positions::
01
Grade::
10
Advertisement details and/or special instructions::
This position will participate in providing on-call service to the Sheriff's Office and Hidalgo County. Please attach resume with application.
General Description
Performs professional level work by assisting, directing, and maintaining the primary functions of the Hidalgo County Case Management System. Employee is responsible for providing communication and software support for integrated county-wide system users. Delivers customer service to users of the County's Case Management System by providing a single point of contact for problem solutions and questions regarding the most effective use of their computing tools.
An employee assigned to this classification reports to the CIJS Manager with detailed instructions given in cases involving new or unusually complex problems.
Examples of Work Performed
Assisting countywide case management system users.
Ongoing support of the system that includes but not limited to implementation of new releases and system maintenance.
Setup and maintain all case management tables, codes and fees for county-wide departments under direct supervision.
Diagnosing problems, program failures or errors of operations.
Define business processes within the case management system to include writing and supporting required business documentation specific to offices.
Consulting on computing needs for the county's information system and personal computers.
Assign appropriate priorities based upon business needs.
Attend formal training classes regarding software and technologies.
Assist in designing and formatting various reports and other projects.
Required to travel to various county departments in personal vehicle.
Ability to work irregular hours.
Ability to work well with others.
Performs such other duties as may be assigned.
Regular attendance is a must.
Education and Experience
Bachelor degree from an accredited college or university in Computer Science, Information Systems or a related field.
Must have at least one (1) year of experience in software corroboration.
Knowledge in industry standard hardware and software preferred.
Certificates, Licenses and Registration:
Possess or obtain within six months of hire: Criminal Justice Information Systems (CJIS) Security Awareness Certification
Must possess proof of current valid Texas Motor Vehicle Operator's License and current liability insurance.
Must be able to be insured by County's Insurance carrier.
Knowledge, Skills and Abilities
Knowledge of English grammar, punctuation, and spelling.
Knowledge of general office practices and procedures.
Efficient in Microsoft Office (i.e. Word, Excel, etc.)
Knowledge of most current software program(s) utilized by the Hidalgo County Information Technology department
Must be trainable in all essential case management system functions
Skilled in using computers for data entry.
Skilled in using computers for word processing and accounting purposes.
Skilled in customer service and effective telephone techniques.
Skilled in typing accurately from original written reports and plain copies at a reasonable speed.
Ability to operate various types of office equipment and/or ability to learn.
Ability to work effectively with co-workers, supervisors, other agency personnel, and the public.
Ability to multi-task, plan, and organize work efficiently and meet indicated deadlines.
Ability to readily learn varied technical job tasks and adhere to prescribed rules, regulations, policies, and procedures associated with those tasks.
Ability to communicate effectively, particularly in writing.
OTHER SKILLS AND ABILITIES:
Technical knowledge of and experience with the desktop environment
Experience in providing customer service in a help line environment or support center.
Superior telephone etiquette and an ability to deal effectively with people.
Demonstrated ability to excel in a team environment.
Individual must be reliable and dependable.
Strong problem solving skills and decision-making ability.
Requires the ability to read a variety of reports, correspondence, technical manuals, forms, logs, charts, etc.
Requires the ability to prepare a variety of reports, forms, etc. using prescribed formats and conforming to all rules of punctuation, grammar, diction, and style.
Requires the ability to speak to people with poise, voice control and confidence.
Requires the ability to deal with people beyond giving and receiving instructions.
Must be adaptable to performing under minimal levels of stress when confronted with persons acting under stress.
Employee may be assigned other duties in addition to those listed; duties may change according to the changing needs of the County.
The County of Hidalgo offers a full range of employee benefit programs for eligible employees, retirees, and their families. For more information, please Click Here
01
Do you have a bachelor's degree from an accredited college or university in Computer Science, Information Systems or a related field?
YesNo
02
Do you have at least one (1) year of experience in software corroboration?
YesNo
03
Do you have knowledge in industry standard hardware and software?
YesNo
Required Question
$43,020.00 Annually
Location :
Edinburg, TX
Job Type:
Regular Full Time
Job Number:
2024-02399
Department:
INFORMATION TECHNOLOGY
Opening Date:
07/29/2024
Closing Date:
Continuous
Work Hours::
8AM - 5PM
Status::
External Advertisement
Open Positions::
01
Grade::
10
Advertisement details and/or special instructions::
This position will participate in providing on-call service to the Sheriff's Office and Hidalgo County. Please attach resume with application.
General Description
Performs professional level work by assisting, directing, and maintaining the primary functions of the Hidalgo County Case Management System. Employee is responsible for providing communication and software support for integrated county-wide system users. Delivers customer service to users of the County's Case Management System by providing a single point of contact for problem solutions and questions regarding the most effective use of their computing tools.
An employee assigned to this classification reports to the CIJS Manager with detailed instructions given in cases involving new or unusually complex problems.
Examples of Work Performed
Assisting countywide case management system users.
Ongoing support of the system that includes but not limited to implementation of new releases and system maintenance.
Setup and maintain all case management tables, codes and fees for county-wide departments under direct supervision.
Diagnosing problems, program failures or errors of operations.
Define business processes within the case management system to include writing and supporting required business documentation specific to offices.
Consulting on computing needs for the county's information system and personal computers.
Assign appropriate priorities based upon business needs.
Attend formal training classes regarding software and technologies.
Assist in designing and formatting various reports and other projects.
Required to travel to various county departments in personal vehicle.
Ability to work irregular hours.
Ability to work well with others.
Performs such other duties as may be assigned.
Regular attendance is a must.
Education and Experience
Bachelor degree from an accredited college or university in Computer Science, Information Systems or a related field.
Must have at least one (1) year of experience in software corroboration.
Knowledge in industry standard hardware and software preferred.
Certificates, Licenses and Registration:
Possess or obtain within six months of hire: Criminal Justice Information Systems (CJIS) Security Awareness Certification
Must possess proof of current valid Texas Motor Vehicle Operator's License and current liability insurance.
Must be able to be insured by County's Insurance carrier.
Knowledge, Skills and Abilities
Knowledge of English grammar, punctuation, and spelling.
Knowledge of general office practices and procedures.
Efficient in Microsoft Office (i.e. Word, Excel, etc.)
Knowledge of most current software program(s) utilized by the Hidalgo County Information Technology department
Must be trainable in all essential case management system functions
Skilled in using computers for data entry.
Skilled in using computers for word processing and accounting purposes.
Skilled in customer service and effective telephone techniques.
Skilled in typing accurately from original written reports and plain copies at a reasonable speed.
Ability to operate various types of office equipment and/or ability to learn.
Ability to work effectively with co-workers, supervisors, other agency personnel, and the public.
Ability to multi-task, plan, and organize work efficiently and meet indicated deadlines.
Ability to readily learn varied technical job tasks and adhere to prescribed rules, regulations, policies, and procedures associated with those tasks.
Ability to communicate effectively, particularly in writing.
OTHER SKILLS AND ABILITIES:
Technical knowledge of and experience with the desktop environment
Experience in providing customer service in a help line environment or support center.
Superior telephone etiquette and an ability to deal effectively with people.
Demonstrated ability to excel in a team environment.
Individual must be reliable and dependable.
Strong problem solving skills and decision-making ability.
Requires the ability to read a variety of reports, correspondence, technical manuals, forms, logs, charts, etc.
Requires the ability to prepare a variety of reports, forms, etc. using prescribed formats and conforming to all rules of punctuation, grammar, diction, and style.
Requires the ability to speak to people with poise, voice control and confidence.
Requires the ability to deal with people beyond giving and receiving instructions.
Must be adaptable to performing under minimal levels of stress when confronted with persons acting under stress.
Employee may be assigned other duties in addition to those listed; duties may change according to the changing needs of the County.
The County of Hidalgo offers a full range of employee benefit programs for eligible employees, retirees, and their families. For more information, please Click Here
01
Do you have a bachelor's degree from an accredited college or university in Computer Science, Information Systems or a related field?
YesNo
02
Do you have at least one (1) year of experience in software corroboration?
YesNo
03
Do you have knowledge in industry standard hardware and software?
YesNo
Required Question