First Citizens Bank
Senior Analyst - Software Asset Management (Remote)
First Citizens Bank, Raleigh, North Carolina, United States, 27601
Overview:
This is a remote role that may be hired in several markets across the United States.This position is responsible for analysis of highly complex aspects of technology software asset management lifecycle, analysis, and reporting within the Information Technology (IT) department of the Bank. Develops, maintains, and improves upon software asset management governance, standards, procedures, plans, controls, and operating metrics to achieve operational objectives. Evaluates current practices, collects information and industry trends, and creates specifications to support business initiatives. Develops and implements process improvements. May provide a leadership role for the work group through knowledge of IT asset management.Responsibilities:Providing process guidance based on best practice, industry standards, and work experience.Mentoring and educating teammates on SAM processes and proceduresEnsuring quality of software asset records within the Asset Management Repository, including Software Discovery Models, Software Product Models and Software Entitlements.
Track, reconcile, and monitor software inventory and utilization, harvest licenses where applicable.Resolving unmatched or partially normalized Software Discovery Models.Researching licensing models, product use rights, as well as licensing metrics and entitlements for vendor published software assets.
Managing the day-to-day activities of the process.Working within a fast paced collaborative team environmentAnalyzing software asset data, writing complex queries, and creating reports, dashboards, and views.Managing key relationships with peer roles within the enterprise. This includes Business Application Owners, Service Catalogue Manager and Procurement representatives.Review new software requests to ensure license availability.Analyze purchase records and other entitlement information including contracts.Escalating any issues with the process to the SAM Process Owner.Work with internal teams to streamline and automate request process, procurement, and deployment of software.Identify opportunities for cost savings, cost avoidance, software reuse, and software consolidation.Periodically validate the IT asset repository data accuracy and investigate discrepancies.Create and update software license entitlements agreements, models, and catalog information as well as reconciling software normalization.Validate software discovery inventory and license compliance related reports.Aid in the monitoring of controls in the process by which software assets are requested, purchased, and delivered to the end user.Collecting data and reporting on the effectiveness of the software asset management processes.Identifying requirements to modify SAM processes.Participating in the remediation of non-compliant software installations.Determining if available entitlements can be allocated prior to initiating procurement activities.Analyzing reconciliation reports to determine required actions to address non-compliant software installations.Executing reconciliation by comparing entitlements with discovered software installations to determine effective license positions for each in-scope publisher.Working with Software Asset Management team to publish authorized software in Service Catalogue for end-user request and subsequent fulfilment.Analyzing software usage reports and establishing removal rules for infrequently used software.Perform on going analysis of SAM Health Metrics to resolve issues and identify improvements.Assisting with SAM auditsDetermine corrective actions for data integration errors.Facilitate the collection of license entitlements.Providing requirements, use cases, user stories, test cases, etc. to support new or improving SAM functionality.Qualifications:
Bachelor's Degree and 4 years of experience in Analytics, Modeling or Reporting OR High School Diploma or GED and 8 years of experience in Analytics, Modeling or Reporting
Preferred skills:
Ability to independently set priorities and meet deadlines in a fast- paced environment, a self-starterAbility to manage projects and report on status.Experience working in an Agile environmentExpert with ServiceNow Software Asset Management Professional Washington +Proficient with ServiceNow Request and Procurement Washington +Proficient in IT Software Asset ManagementExperience with interpreting license contracts end user license agreements, terms and conditions.Experience in hardware configurations and software installation processes.Experience with Discovery Tools (ServiceNow Discovery, SCCM, InTune, JAMF).Experience with creating Dashboards and reporting in ServiceNow.Excellent verbal and written communication skills; troubleshooting & analytical skills; and ability to collaborate with cross-functional teamsProven organizational and time-management skills, including prioritizing multiple tasksStrong analytical skills showing attention to detail with a strong customer focusExcellent developing and delivering presentation skillsFamiliarity with writing technical requirements, use cases, test cases, and stories.This job posting is expected to remain active for 30 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.If hired in North Carolina, the base pay for this position is generally between $86,700 and $132,940. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits
This is a remote role that may be hired in several markets across the United States.This position is responsible for analysis of highly complex aspects of technology software asset management lifecycle, analysis, and reporting within the Information Technology (IT) department of the Bank. Develops, maintains, and improves upon software asset management governance, standards, procedures, plans, controls, and operating metrics to achieve operational objectives. Evaluates current practices, collects information and industry trends, and creates specifications to support business initiatives. Develops and implements process improvements. May provide a leadership role for the work group through knowledge of IT asset management.Responsibilities:Providing process guidance based on best practice, industry standards, and work experience.Mentoring and educating teammates on SAM processes and proceduresEnsuring quality of software asset records within the Asset Management Repository, including Software Discovery Models, Software Product Models and Software Entitlements.
Track, reconcile, and monitor software inventory and utilization, harvest licenses where applicable.Resolving unmatched or partially normalized Software Discovery Models.Researching licensing models, product use rights, as well as licensing metrics and entitlements for vendor published software assets.
Managing the day-to-day activities of the process.Working within a fast paced collaborative team environmentAnalyzing software asset data, writing complex queries, and creating reports, dashboards, and views.Managing key relationships with peer roles within the enterprise. This includes Business Application Owners, Service Catalogue Manager and Procurement representatives.Review new software requests to ensure license availability.Analyze purchase records and other entitlement information including contracts.Escalating any issues with the process to the SAM Process Owner.Work with internal teams to streamline and automate request process, procurement, and deployment of software.Identify opportunities for cost savings, cost avoidance, software reuse, and software consolidation.Periodically validate the IT asset repository data accuracy and investigate discrepancies.Create and update software license entitlements agreements, models, and catalog information as well as reconciling software normalization.Validate software discovery inventory and license compliance related reports.Aid in the monitoring of controls in the process by which software assets are requested, purchased, and delivered to the end user.Collecting data and reporting on the effectiveness of the software asset management processes.Identifying requirements to modify SAM processes.Participating in the remediation of non-compliant software installations.Determining if available entitlements can be allocated prior to initiating procurement activities.Analyzing reconciliation reports to determine required actions to address non-compliant software installations.Executing reconciliation by comparing entitlements with discovered software installations to determine effective license positions for each in-scope publisher.Working with Software Asset Management team to publish authorized software in Service Catalogue for end-user request and subsequent fulfilment.Analyzing software usage reports and establishing removal rules for infrequently used software.Perform on going analysis of SAM Health Metrics to resolve issues and identify improvements.Assisting with SAM auditsDetermine corrective actions for data integration errors.Facilitate the collection of license entitlements.Providing requirements, use cases, user stories, test cases, etc. to support new or improving SAM functionality.Qualifications:
Bachelor's Degree and 4 years of experience in Analytics, Modeling or Reporting OR High School Diploma or GED and 8 years of experience in Analytics, Modeling or Reporting
Preferred skills:
Ability to independently set priorities and meet deadlines in a fast- paced environment, a self-starterAbility to manage projects and report on status.Experience working in an Agile environmentExpert with ServiceNow Software Asset Management Professional Washington +Proficient with ServiceNow Request and Procurement Washington +Proficient in IT Software Asset ManagementExperience with interpreting license contracts end user license agreements, terms and conditions.Experience in hardware configurations and software installation processes.Experience with Discovery Tools (ServiceNow Discovery, SCCM, InTune, JAMF).Experience with creating Dashboards and reporting in ServiceNow.Excellent verbal and written communication skills; troubleshooting & analytical skills; and ability to collaborate with cross-functional teamsProven organizational and time-management skills, including prioritizing multiple tasksStrong analytical skills showing attention to detail with a strong customer focusExcellent developing and delivering presentation skillsFamiliarity with writing technical requirements, use cases, test cases, and stories.This job posting is expected to remain active for 30 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.If hired in North Carolina, the base pay for this position is generally between $86,700 and $132,940. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits