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BK Outlooks

Support Engineer, ALM Tools - (Florida)

BK Outlooks, Tampa, Florida, us, 33646


Job DescriptionSupport Engineer, ALM Tools - (Florida)

Tampa, Florida

Bachelor's degree or equivalent experience + 8+ years related experience (i.e. - in applications lifecycle management)

Contract, 6mth

Negotiable Salary

Submit resume via www.bkoutlooks.com

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Also available in:

Coppell, TX (outside of Dallas, TX)

Job Responsibilities:

-First point of contact to users on ALM tool related topics i.e., tool usage, issue resolution, etc.-Responsible to administrate QC server license, creating new users and creating new projects.-Responsible for usage monitoring and reporting.-Responsible for quality center customization support.-Work closely with all engineering domains to support on ALM tool related topics.-Support PMT organization to deploy current and new tool suites to engineering projects.-Develop training material and train users on using the ALM tool per the process.-Develop training material and train team on how to support ALM tool for user community.-Support users by creating tool related scripting and automation of repetitive tasks.-Support engineering teams to extract charts and dashboards from the ALM tools.-Support Configuration Manger, Change and Problem Resolution manger to monitor and extract audit reports from the ALM tools.-Pilot new tools, perform tests with IT organization before upgrade or new tool roll out.-Monitoring-Support multiple projects across different time zones.-Administrative tasks for Application Maintenance-Microfocus QC / ALM / Octane installation, upgrade and environment design-Migration of projects to latest version of the application-New patch implementation-Validation and verification of the upgraded environment and projects-Proven verbal and written skills to communicate / report both technical and non-technical audiences.Job Qualifications:

-Bachelor's degree or equivalent experience-6+ years related experience-Experience in managing licenses, creating users, and setting up projects.-Proficiency in VB scripting and Microfocus QC/ALM OTA API.-Experience with automating repetitive tasks and tool-related scripting.-Ability to write and execute SQL queries for data extraction, reporting, and customization.-Experience integrating ALM with Micro Focus and third-party tools.-Ability to configure dashboards, develop custom reports, and create workflow designs.-Experience migrating projects to newer versions of ALM and maintaining ongoing usage.