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Red River Employment Agency

Lead Tools Support Engineer

Red River Employment Agency, Coppell, Texas, United States, 75019


Job Description:

Are you a skilled IT professional with expertise in ALM tools and project support? We are looking for a

Lead Tools Support Engineer to join our team. This is a fantastic opportunity for mid-senior level professionals to work with cutting-edge tools and support critical financial services projects.

Why This Role:

As a

Lead Tools Support Engineer , you'll support engineering teams by managing and optimizing

ALM

tools to ensure smooth project delivery. This position offers a unique blend of technical expertise, user support, and tool customization, allowing you to impact cross-functional teams significantly.

What We're Looking For:Education:

Bachelor's Degree in Information Technology or a related field.Experience:

Minimum of

8 years

of experience in a similar role supporting

ALM tools .Experience in

tool integration ,

workflow customization , and automation.Solid understanding of

SQL ,

VB scripting , and

Micro Focus

QC/ALM OTA API

and related Tools.Preferred Skills:

Experience with

tool roll-out ,

training , and user support.Excellent problem-solving, time management, and organizational skills.Strong communication abilities, capable of explaining complex technical concepts to diverse audiences.Ability to work independently and proactively in a fast-paced environment.Your Day-to-Day:

Administer ALM Tools:

Manage licenses, create users, set up new projects, and customize

ALM tools

based on project needs.Project Support:

Collaborate with engineering teams to deploy tools, configure workflows, and provide tool usage training.User Troubleshooting:

Be the first point of contact for tool-related issues, offering prompt solutions and resolving technical problems.Tool Customization & Automation:

Develop scripts to automate repetitive tasks, customize dashboards, and integrate tools with third-party systems.System Monitoring & Maintenance:

Oversee tool upgrades and patch implementations and ensure the stability of shared tool services.

Ready to Take Your Career to the Next Level?

Apply now to join a dynamic team, support crucial financial services projects, and grow your career in a supportive, forward-thinking environment.

Required Skills:•Project Delivery•Offers•Financial Services•Automation•Integration•Information Technology•Troubleshooting•Education•Time Management•SQL•Maintenance•Engineering•Communication•Training•Management