SDI Presence LLC
Desktop Support Lead - Shared Services
SDI Presence LLC, Chicago, Illinois, United States, 60290
Description
Company
SDI Presence LLC is an IT managed services provider (MSP) and consultancy that leverages its strong team presence to advance our clients to a secure digital enterprise. With a 20-year corporate resume, SDI delivers strategic managed services, IT consulting, and hybrid infrastructure solutions to optimize our clients' technology environments. SDI is a certified Minority Business Enterprise (MBE), with a portfolio of clients that includes some of the nation's largest airports, utilities, commercial real estate portfolios, and government agencies. SDI delivers a deep technical presence through a local delivery model to achieve customer confidence and success. Visit us at www.sdipresence.com and connect with us on Twitter and Instagram .
Although we list out what we generally look for in this job description, we are very likely missing other attributes and skills that you have that could make you a great fit but are not currently listed. The point we're getting at is it doesn't hurt to take a chance and apply!
Summary
The Desktop Support Specialist is responsible for installing, configuring, troubleshooting, and maintaining the Microsoft Windows desktop and notebook computers and peripherals. The Desktop Support Specialist will report to the Operations Manager and team lead and will work closely with other members of the technology department to support all end users.
ResponsibilitiesRespond to new IT Support incidents and requests, prioritize, and document issues and resolutionsRespond to tickets and complete detailed responses in ticketing systemRespond to end user issues in a timely manner per SLA requirementsPerform Desktop/Hardware installs and movesHardware replacements, and basic software configuration such as OS installations and driver configurationsKnowledgeable of MS Office products and O365 applications, and other software applicationsKnowledgeable of Microsoft Edge, Chrome and FirefoxInstallation and configuration of printersRemoving threats (virus, malware, etc.)Tracking assets, and documenting software purchasesBasic network configurations in Windows (DHCP configuration versus static IP addresses)Work with the Operations Manager, Technical Project Manager and Team Lead in handling other miscellaneous IT projectsOrganize and prioritize work loadRequirements
5+ years of basic knowledge of desktop hardwareKnowledge of PC imaging and cloning technology (Windows Deployment Services, SCCM OSD, Macrium)Familiar with BitLocker encryptionSolid understanding of how to install the Windows OS (10/11) and configure with necessary driversFamiliar with Active DirectoryMust be familiar with antivirus tools and have an understanding of how to use malware/spyware scanners and removal toolsKnowledge of network connectivity.Basic knowledge of Microsoft Office Suites (e.g. manipulating spreadsheets, setting up Outlook calendar invitations, PowerPoint slideshows, etc.)Must be able to work with other employees and end users to provide support in a timely, and friendly mannerStrong multitasking skills (e.g., starting a hard drive image, and while that runs installing drivers for a printer install or performing other documentation procedures)The ability to work both autonomously and as a member of a team, also supervise projects and staffA+ certification (nice to have)College degree preferredDriver's license requiredAbility to perform routine and emergency PC maintenance during non-business hours
Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Opportunity Employer Statement
SDI Presence is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SDI Presence makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Staffing Firms
SDI Presence does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between SDI Presence and the recruitment agency or party requesting payment of a fee.
Company
SDI Presence LLC is an IT managed services provider (MSP) and consultancy that leverages its strong team presence to advance our clients to a secure digital enterprise. With a 20-year corporate resume, SDI delivers strategic managed services, IT consulting, and hybrid infrastructure solutions to optimize our clients' technology environments. SDI is a certified Minority Business Enterprise (MBE), with a portfolio of clients that includes some of the nation's largest airports, utilities, commercial real estate portfolios, and government agencies. SDI delivers a deep technical presence through a local delivery model to achieve customer confidence and success. Visit us at www.sdipresence.com and connect with us on Twitter and Instagram .
Although we list out what we generally look for in this job description, we are very likely missing other attributes and skills that you have that could make you a great fit but are not currently listed. The point we're getting at is it doesn't hurt to take a chance and apply!
Summary
The Desktop Support Specialist is responsible for installing, configuring, troubleshooting, and maintaining the Microsoft Windows desktop and notebook computers and peripherals. The Desktop Support Specialist will report to the Operations Manager and team lead and will work closely with other members of the technology department to support all end users.
ResponsibilitiesRespond to new IT Support incidents and requests, prioritize, and document issues and resolutionsRespond to tickets and complete detailed responses in ticketing systemRespond to end user issues in a timely manner per SLA requirementsPerform Desktop/Hardware installs and movesHardware replacements, and basic software configuration such as OS installations and driver configurationsKnowledgeable of MS Office products and O365 applications, and other software applicationsKnowledgeable of Microsoft Edge, Chrome and FirefoxInstallation and configuration of printersRemoving threats (virus, malware, etc.)Tracking assets, and documenting software purchasesBasic network configurations in Windows (DHCP configuration versus static IP addresses)Work with the Operations Manager, Technical Project Manager and Team Lead in handling other miscellaneous IT projectsOrganize and prioritize work loadRequirements
5+ years of basic knowledge of desktop hardwareKnowledge of PC imaging and cloning technology (Windows Deployment Services, SCCM OSD, Macrium)Familiar with BitLocker encryptionSolid understanding of how to install the Windows OS (10/11) and configure with necessary driversFamiliar with Active DirectoryMust be familiar with antivirus tools and have an understanding of how to use malware/spyware scanners and removal toolsKnowledge of network connectivity.Basic knowledge of Microsoft Office Suites (e.g. manipulating spreadsheets, setting up Outlook calendar invitations, PowerPoint slideshows, etc.)Must be able to work with other employees and end users to provide support in a timely, and friendly mannerStrong multitasking skills (e.g., starting a hard drive image, and while that runs installing drivers for a printer install or performing other documentation procedures)The ability to work both autonomously and as a member of a team, also supervise projects and staffA+ certification (nice to have)College degree preferredDriver's license requiredAbility to perform routine and emergency PC maintenance during non-business hours
Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Opportunity Employer Statement
SDI Presence is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SDI Presence makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Staffing Firms
SDI Presence does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between SDI Presence and the recruitment agency or party requesting payment of a fee.